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POS SOFTWARE

What happens is that someone follows a delivery vehicle, e.g. Australia Post, so they see when delivery is done. If the item is not collected immediately, they wait a few minutes. Then do a quick scan of the area to see if anyone is watching, grab the package and run.

What makes it easier is that with COVID, delivery drivers often no longer get signatures. They like to throw away the package. Then leave as soon as possible without contact with the people at the delivery point. As such, this is a simple endeavour. For whatever reason, a large percentage of these people are women, which is surprising.

This is called parcel theft.

Some common sense is required if you deliver. Let's face it, you are the one who has to prove that the item was delivered.

At the very least, try to avoid leaving items at the door. Put them in a secure spot, not in open view. Then take a photo of the item delivered.

You can then attach the photo to the invoice later in your POS software for your records.

 

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POS SOFTWARE

 

Sometimes what happens is that for a short time, your POS System stops and starts up again.

Several things can cause this, but a common cause is often a cable being loose or deteriorated.

Loose

Here it is not out as such but only slightly loose. When something knocks it, it goes out for an instant. This is because retail shops are busy places. People are in a hurry and often over time move cables often as they add more cables.

Check that your cables are firmly into your POS devices and electrical plugs if this is happening to you.

Deteriorated

Many factors can cause a cable to deteriorate. 

Age can do it, but it is more likely to be something like moisture, people moving the cable, heat or rats. I have seen them all. Over time, the insulator that protects the wire then the wire becomes damaged. Once this happens, problems show. Then this can be very dangerous.

I find a helpful check here is a visual inspection of the cable and area. Rats leave black spots. Also, check for an offensive odour. 

If you think something is wrong here, you should replace the cable immediately.

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POS SOFTWARE

 

 

 

Unfortunately, Windows updates are two steps forward and one step backwards. They do come with good features and improved security, but every now, they break things.

As we have seen in the latest Windows update, some of our clients reported that their printing has stopped working. It turned out that the newest window updated caused problems with the network. After research, we found the fix was uninstalling fix KB5006670. Once done, our client could now print.

Now, if you are like me, you prefer others to test the latest Windows updates. This gives time for the bugs to be squashed and tweaks set correctly, so what you do is delay those updates.

How to pause Windows Updates:

To do this, open the Windows Settings app and select

Update & Security > Windows Update.

There you will find a "Pause updates for 7 days" button. (See above the option highlighted with a green arrow.)

Activate that!!

Also, another tip, try to do Window updates only on Tuesday, Wednesday and Thursday morning. This means that if something goes wrong, you can contact your computer technicians.

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POS SOFTWARE

This scam is bothering many people now, so I thought I better warn you. 

A scammer knew an employee's email account details. He monitored the account. Then using this email account, a hefty invoice was sent out to a client. The scammer then sent the invoice out again with an altered bank account. 

In this case, $400,000 went missing.

There was also a failed attempt at $350,000 here. It was lucky that immediately before the transfer to a supplier nominated bank account, a staff member looked at their deleted email file. Then they saw the real client invoice with different bank account details and started to ask questions.

Currently, I have been told that in Australia, there is no case law on liability here. One of the big problems here is that neither side has benefited from the fraud. None has the money. Both sides are seen as negligent. The seller for not having enough security on their email account and the buyer for not checking the bank details. This means that the chances of returning the funds could be limited.

Yet, it does show that you need to track security on your email accounts and check bank details thoroughly before sending money.

If you want to know more, checkout scam watch here.

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POS SOFTWARE

This is one of the most critical reports in a business. As a rule, it should be run at least once every month. What it does is print an outstanding balance for all your debtors.

This determines how your business is handling its debt collection. This is why this report is commonly requested by banks and financial institutions.

Looking at the image above, I think you will find it great is that you can select any date (I chose four years ago) and display numbers for this date. This feature is handy.

This report is located in Registry Report> Client Trial Balance.

Among the other options, you also get the date range you want the breakup. In general, most people use months, but some prefer weeks. Others use a 4-week cycle because it gives an extra month in a year. It's up to you to decide. If you need more options, click the More Criteria tab.


In the standard report, you will get something like

 

The name is drawn here, but if you look at it, you'll initially see that almost everything is within 90 days. If it's real data, not four-year data, it would be a red flag.

What I find very useful is to look at it twice a month.

 

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POS SOFTWARE

One task that many of us find difficult is writing business messages for special occasions.

You do not want to give an unprofessional image to your business. 

If the occasion is uncommon, often we do not know what to say. The other issue is that most of us are not that good at laying it out professionally. 

Here is what I often use in these situations. I have an old copy of Microsoft office 2010. For my use, it is sufficient. I then go to Microsoft templates here. 

There is a lot to choose from there.

I look for something suitable and use that.

It is free, so why not!  

There is a bit of mucking around, but it is much better than starting with nothing.

I hope this helps you too to write more efficiently and productively. 

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POS SOFTWARE

Have a look at this advanced offer which you may want to consider in your shop if you have our POS Software.

We did this based on a study here

Mix or Match? Consumer Spending Decisions in Conditional Promotions - Sokolova - 2021 - Journal of Consumer Psychology - Wiley Online Library

As it shows that it works better than "Buy two, 10% off both".

You would think that they are the same, what is the difference to a customer of

1) Buy two and get 20% off the cheaper one.

2) Buy two, 10% off both".

But the answer is no.

The study showed that the sales number were about the same in both cases. Yet shoppers, when offered the "Buy 2 and get 20% off the cheaper one" offer, tended to choose a second item that is more expensive. This increased their return from the 20% discount.

So for the retailer, the sales total went up.

Try it out and let me know how it went.

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POS SOFTWARE

I think we all have come across this scam, I have as a kid while working in my grandfather shop but it is only recently that I discovered that it had a name.

The scammer tries to confuse the cashier by paying for an item with a low price with a large cash bill. Then the scammer gives back the change. He then tries to confuse the cashier with a series of money exchanges. The idea is to get a lot more change than he should get. People like me a little inexperienced kid of seven, then, on the cash register was a perfect target.

Check the video here.

The best thing to do is make sure you simplify the transaction. Tell him you gave me $X. I gave you the item and this amount of change. What helps here is to have cameras pointing on the counter so you both can review the transaction. We sell such cameras. 

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POS SOFTWARE

 

You can do quotes with your POS software with ease and accuracy. 
Providing a professional pricing quotation to interested people can lead to future business. 

Also, discussing a quotation with your customer allows you to understand what is needed. 

Quoting costs nothing. Often whether your quote is accepted or not, you are on the person radar. This is why doing a quotation is often a great introduction for your business. 

The problem, see illustration above, is that when you manually quote a client, much information is often unavailable. Plus, it is much easier on a computer if changes need to be done. 

-First, call up the customer.
-Select the make invoice button that returns you to the customer select page. 

Now you can create or edit an existing quote by pressing the edit button in the history view tab. Editing is much faster than making a new quote, so people often edit completed orders.

As a final note, state any restrictions or conditions relating to the quotation. Make these clauses as few as possible as every one of these clauses is a reason for the customer not to buy. I would recommend adding that your quote is only valid for a certain period. 

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POS SOFTWARE

So as the diagram shows above, you press the print button to get a receipt.

Yet, many small businesses want a formal invoice to show what they purchased. Then they want a receipt (for GST) to show they made payment.

You do not need to print both with us.

Instead, use the detailed receipt in our system, which is instantly available. Click on the "Receipts" button, find the receipt you would like to print, then press the "A4 Print" button.

Now you will then get an A4 ticket to print.

 

Pretty cool huh!

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