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Work Tips

POS SOFTWARE

 

You can do quotes with your POS software with ease and accuracy. 
Providing a professional pricing quotation to interested people can lead to future business. 

Also, discussing a quotation with your customer allows you to understand what is needed. 

Quoting costs nothing. Often whether your quote is accepted or not, you are on the person radar. This is why doing a quotation is often a great introduction for your business. 

The problem, see illustration above, is that when you manually quote a client, much information is often unavailable. Plus, it is much easier on a computer if changes need to be done. 

-First, call up the customer.
-Select the make invoice button that returns you to the customer select page. 

Now you can create or edit an existing quote by pressing the edit button in the history view tab. Editing is much faster than making a new quote, so people often edit completed orders.

As a final note, state any restrictions or conditions relating to the quotation. Make these clauses as few as possible as every one of these clauses is a reason for the customer not to buy. I would recommend adding that your quote is only valid for a certain period. 

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POS SOFTWARE

So as the diagram shows above, you press the print button to get a receipt.

Yet, many small businesses want a formal invoice to show what they purchased. Then they want a receipt (for GST) to show they made payment.

You do not need to print both with us.

Instead, use the detailed receipt in our system, which is instantly available. Click on the "Receipts" button, find the receipt you would like to print, then press the "A4 Print" button.

Now you will then get an A4 ticket to print.

 

Pretty cool huh!

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POS SOFTWARE

I have warned people before about this scam. But, unfortunately, it has happened again, so it is worth repeating. 

Here is video footage and the story of  how two people swapped a merchants EFTPOS terminal with a scam EFTPOS terminal that they controlled. It is worth studying what happened. See how this swap took these guys 10 seconds.

As these scam EFTPOS terminals are freely purchased online, they do not need to be a computer wizard to do this today. 

It can cost the merchant a lot of money. EFTPOS suppliers view is that this is the merchant fault as they are supposed to look after the terminal. It actually states so in your contract.

Here are four tips to help stop this:

- Put a label on the EFTPOS terminal and write by hand your shops name on it. The worse the handwriting, the better. This makes it harder to swap as they need then to forge your label and signature, making your terminal a unique item.

- Make sure that your terminal is not easily accessible to strangers. For example, here, the terminal was available and *NOT* under any supervision.

- Make sure that it is clear that a camera is monitoring the area where the EFTPOS terminal is located. Few thieves will attempt something like this if they know it is under the camera.

-Whenever possible, have the terminal locked up.

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POS SOFTWARE

Scents are used in modern retail to increase sales. For example, in front of the sweets counter, some retailers put a licorice scent to increase sales. 

What is interesting is that studies here {Link was removed} show that smells increase work productivity. If you think about it smell does affect the mood, how we feel, and how we act. I know a bad smell can make me feel irritated and angry?

Looking at the list here, the best one for productivity appears to be peppermint.

The other problem here is that the chocolate scent which is good for retail marketing is not suitable for productivity. If you use this chocolate scent for marketing, consider switching to licorice.

If you want to try it, look at this chart summarizing the effect of 12 different scents, check it out the one you want, then get an air freshener as above, place it and see how it goes. 

As always, if you do try it, let me know how it goes.

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POS SOFTWARE

This is a common problem today. If you look behind the scenes, what you will often see is a heap of cables. What has happened is that someone has laid some wires. Then someone else has put in some more lines. Then someone else etc.  Over time a mess of cables appears with no one sure of what is what.

Some people try to clean up. Do not be such a person! You might be right that a particular cable is not in use, but you can never be sure. It is all too easy to pull out a power cable, a data cable, security cable etc. Every cable has a story. It had a reason for being there. So before removing a cable, you need to know what it does.

I have a client now that got into some trouble over having taken out another shop's security camera.  

If you do have to remove wires, consider instead moving them out of sight.

Also, look at cable ties which are a cost-effective way to organize cables. If so I would suggest that you don't use single-use plastic ties as these are not adjustable. 

 

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POS SOFTWARE

 

 

Have you ever investigated issuing your own gift cards in your shop?  

It widely used in Pet Shops where many of my clients use our point-of-sale system to sell their own gift cards. It is straightforward and easy to do. 

They use it as it increases sales and helps generate repeat business. 

Here are a few advantages.

1) Customer with a gift card often visit the shop more than once to redeem the card balance? 

2) Most gift card buyers and recipients tend to buy more than the face value of a  gift card. Studies show about 30% more.

3) Some gift cards are never claimed, so becoming pure profit. Industry figures are about 2%. If your average margin is 25%, then that increases your margin to 26.5% 

4) You can use them instead of a discount, offer say for every $50 purchased, a $5 gift voucher free.  It's a better deal for you than a $5 discount.

5) They make good discount voucher, better than giving away money.

6) Expand your market. Rather than give local charity money, why not provide them with a gift voucher to entice them to shop with you.

Take a look at it and let me know.

Go to cash register section > Gift vouchers.

 

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POS SOFTWARE

 

Did you know when you at the cash register, you can split a payment?

Splitting the bill with several people is commonly used by our restaurant clients. It can help any industry. 

Unfortunately, most retailers dislike it. It takes time to divide up the bills as it always promotes discussion. Doing the payment takes longer. Plus it makes it hard to assign responsibility to anyone if the payment goes wrong.   Another point in restaurants is that people that split bills tend to be lousy tippers. 

Still, it can be helpful if someone has not got enough cash to pay for an item. Well, why not let them pay using cash and on a credit card?  

Also, many of your customers do like it. Many do often want to pay only for their bit. 

However, it is an excellent point of sale (POS) feature and the software will help you work out the correct amounts per person.

Try it out, and I am sure you will find it useful.

If you deal with people that buy in groups, you will find it soon a necessity.

 

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POS SOFTWARE

We offer in your POS Software, a professional systematic retail counter management!

Consider this your counter is where people are buying. In retail, it's much easier to sell someone something if they are already buying something. This presents you with an opportunity to increase your sales.

It is the destination point for your shop.

At that spot, think of what you can offer your customers.

Your suppliers know this. If you let them, almost all your suppliers will get you to put their product on the counter.  Great for them but not for you a good strategy.  

Any item on the counter should be marked to the counter for monitoring. This is your prime area, make a philosophy that for an item to be on the counter, it must be good. To do this, you need to track the sales of these products.

Here are some points for the counter here.

-Try to make the counter bigger. The bigger the counter, the more you can sell here.

-Remember to experiment. Only the best products survive here.  

-Go to large shops that sell items like you. Note what they offer here and how they present it. This will give you some ideas immediately.  

-This area is for impulse-inspired sales. It needs stock items that attract customer attention. What you want are products that do not make much debate by the customer. They should be items that customers want or need, such as novelty items, hand-sanitiser,  plush toys, etc. 

-You need items at your customers' price point.  You will need to experiment with this as the price point on the counter are different to the shop.

Every week or so, go to cash register reports > Sales stock > Sales by Store location for a given period as above.

Put in a reasonable time frame. Start longer than you think you should use. As you bed down, the counter management gradually move to a better period.  Now study this report. Over time you will see a lot of good information.

Try it now and let me know how it goes.

 

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POS SOFTWARE

We provide free in our software an Asset Register. This is because businesses of any size need to manage a variety of assets.

An asset register is a listing of all your fixed assets. This then is used to summarise both accounting and deductible taxation depreciation expenses. Your accountant then uses this to calculate the book values of your assets. 

One point I do recommend that you should mark your assets with a permanent sticker. This practice can be a valuable loss prevention tool.

I would recommend non-removable metal stickers work well or use an engraver.

The metal stickers are dearer but look better. What you want is your asset number and your name on the label.  

Engravers are about $35 in your hardware. They do not look as nice.  It does take longer too. 

Using it will be a great way of keeping you better organised.

 

 

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POS SOFTWARE

 Refrigerated items such as packaged foods products require you to do special handling.

- It also requires sometimes for you to prominently mark on your label something like “Perishable - Keep Under Refrigeration.” 

- It often requires close monitoring of these items once they pass a certain date. Then they must be transferred to a secondary location so they can be sold at a discount price. Then this has to be monitored as after a certain time they often require to be tossed. 

So what can you do about it?

What we recommend is that you identified and mark these refrigerated items. 

This is so you just by looking at the item on the screen know that these items may require special handling.

You’d do it like this:

Go to stock maintenance in your point of sale software -> Edit marked them as in the red box.

 

 

Just another example of how our software has useful items that you can use.

 

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