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Security

POS SOFTWARE

Track staff for all sales transactions.

What is all too common is that a transaction has occurred which appears strange. A something does not appear correct, you want to investigate, but you do not know who did it. Typically it could be the price, the discount, etc. 

With our POS software, you can make it mandatory to put a staff ID on each transaction. This staff ID can be set to remove or reduce options for employees to give discounts to customers. So you can stop many of the queries before they happen.

Plus, once the staff ID is used, you have a data tracking system. You can then track every sales transaction entered into your system to see exactly who did what and when.

Firstly what you need to do is enter a unique staff ID for all staff.

Go into staff maintenance

 

Give every user in your POS Software a unique Staff ID with a password.

- Make sure every person has their own ID.

- Make them use it.

- Do not allow two people to share the same login. You do not want a have a general Staff ID that everyone uses.

This will enable you to monitor, audit and if required you can, then investigate what is happening.

 
 

 

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POS SOFTWARE

Your Retail Protective Key Performance Indicators are the main indicators used to help you see what people on the registers are entering your system. They give you a detailed breakdown for each operator on no sale, voids, counts, totals, refunds, negative items, and discounts. One figure I suggest you look at in particular is the voids. 

These indicators should be used as part of your loss prevention plan for your shop's internal theft, which is today's most significant form of theft.

Let us start a check.

Go to cash register reports. (see orange arrow)


Now select Staff and click on "Sales security indicators" (see blue arrow)

Select the required period. 

These indicators should be regularly checked.

PS I have noticed that years ago, people used to say if caught that they are sorry, now they tend to say the boss is so stupid .....

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POS SOFTWARE

Biometric identification is becoming better so more important in security. Rather than using a password, you use some physical characteristics of yourself. There are some real and immediate advantages to using them:

1) Unlike passwords, your biometrics are always with you and cannot be lost or forgotten.

2) Biometrics can't be stolen like a password. In a shop where people work close to each other, this can be a real problem.

3) They are the only identification systems in use now in retail that can verify an individual's identity with near certainty. Security on passwords can be dubious as people who work with you may know your passwords, but they do not have your fingerprints. Unlike ID cards and passwords, people cannot steal them to gain access to areas of your software where they should not go.

4) It is often much more convenient as people walk around with their fingers. They usually do not walk around with their employee ID cards.

5) It also makes it harder for hackers who have developed elaborate schemes to break into your computer systems. Now they have to hack the native security system of the biometric system too.

Integrated biometrics can safeguard your system.

 

 

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POS SOFTWARE

If you run a shop and you are trying to prevent employee theft? Well, you are not alone. We see many that have suffered significantly from employee theft.. On average more than 40 per cent of all retail theft is committed by staff. 

One of the best things you can do is give each operator their own draw. Then make each responsible for balancing their own draw for each shift. Our point of sale allows one computer to run many cash draws. If you have not got this setup, I suggest contacting us about it.

Another point is that you need to check your security KPIs to see if they can show some malicious behaviour.

These indicators give you a detailed breakdown for each operator on how many functions each staff member is doing. This works because the malicious staff tend to work in a habit. If something works, they repeat it. It does not take much. $ 50 a day can be $15,000 over a year.

To check these security KPIs, go to cash register reports. (see orange arrow)



Then select Staff and click on "Sales security indicators" (see blue arrow)


Select the required period, usually monthly. 

A report will pop up with many indicators.

As most thieves have a method that works for them, they tend to use it almost all the time, so what you are looking for is unusually high indicators. 

Unfortunately, there’s no denying that employee theft is a reality of retail operations and that it must be monitored.  

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POS SOFTWARE

Today, Amazon held its annual display for its coming new products. A few items excited me.

One item I thought would start a revolution in shop security.

It is a robot that, among other things, can do security work and perform automated security patrols of the shop.

- My first thought was how many times did I have to go to the shop after hours because Mum or my sister suddenly became nervous that they had forgotten to lock the shop up? With its periscope camera, it can go high enough to allow you to check the door's lock remotely.

- How often do alarms go off for no reason? Usually, there is a reason, but there is no way of knowing the reason after a few minutes. The raccoon in the video below is a case in point.

- Most thieves today at night are smashing and grabbing. They know from when the alarm goes that they have so many minutes before the police arrive. If such a robot were present, they would know that the storekeeper could get instant monitoring.

- Often, the security guard is a risk. Unfortunately, this happened to one of my clients in a shopping centre where people could reach given time into the shop's front window with a stretch where stock is on display. Stuff went missing overnight, and no one knows who took it. Since there is only security guards present in that period.....

Here is a video of what it can do!

Having a robot that can run up and down the shop carrying something would be handy too. 

I would love to get one to try out!

 

 

 

 

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POS SOFTWARE


Biometrics security is when you use peoples fingerprints, facial pictures, etc rather than passwords. Many mobile phones use it. Many of our clients use it on their POS Software for over four years since we first introduced it to our marketspace. 

One of my clients met a credit card, where the information was swiped. The owner of the card did not know it was swiped. Swiping leaves no trace. A girl with the info went on a shopping spree. She did not take long to spend just under $30,000. With the new biometric cards, this will be impossible. 

Soon I suspect all retailers will have no choice but to use biometrics as the banks move to this security. So if credit card details are known, even with the PIN without the owner's finger, it cannot be used.

In theory, whether in practice one hack is proposed for the most popular types of biometrics security, which most of us use. It is claimed that it can be cracked.

Now we use the fingerprint method.

This involves some new equipment that is not expensive. Its big plus is that even if others know the password, they cannot get in so its much more secure

Yet, although people talk about the advantages of biometrics, it does have some drawbacks.

Delay: This is the big one. It takes too long. You have customers queued up, and the operator, if they have to wait a few seconds to process, is just too long. That is why we currently do not use it on the cash register.

COVID, as fingerprints are contact-based, people do not want to keep pressing the same pad as everyone else. 

Errors caused by the sensors, which are not perfect, cause problems. Although a fingerprint is better than a pin, errors still occur. Some court studies show the error rate, fingerprints errors showed they vary from 3% to a dismal 20%.

Shops are dirty environments, so people have wet hands, dirty fingers, etc. Often the operator has to wipe their hands, then try again. This causes more delays.

Our system is often used by people with physical disabilities, e.g. MS. They can have problems using the fingerprint scanner. 

Have a chew and if you want to know more, let us know. 

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POS SOFTWARE

 

A person takes an item in the store and then presents it to get a credit. This is one of the most common scams that target retailers.

You have this nice policy above, now watch it abused.

 

​In my experience, here are three common scenarios.

1) The person has no documentation, like this guy here.

2) A customer purchased the product. They give, use or often find a receipt often thrown out in the rubbish bin by the purchaser. Now someone comes into the stop with the receipt. They take the same product from the shelf and then request a refund.

For this reason, receipts should always be put in the packaging of the purchased item.

3) People fake your receipts to return stolen goods for cash refunds. It is easy to do with a smart camera and some image editing software.

To stop this you need

a) A good return policy

b) A POS System that can track sales. Always look up the item sale into the POS System to verify the original sale.

c) You need a good security camera.

 

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POS SOFTWARE

Protecting your information in most retail shops is hard. This is as generally, many people in your business have access to your system. We used to set up all our clients with a secret VeraCrypt drive to get over this problem. No-one can read that drive unless they have the password. To get your information, they need your password to log into your VeraCrypt program. This makes your information secure on an open network. 

This is one of the best and trusted encryption software for Windows. 

You can get a copy of the software here.

For an explanation on how to use it and set it up, look here.

If you are going to use it, here are some tips.

1) Never use AES+SHA-512. There are many other options, so select something else. This is because if someone is trying to break into your system, they will assume you are using it.

2) Do a complete shutdown when you finish with Veracrypt. You can do this by hold down the SHIFT key on your keyboard and then click the "Shut down" option in the Start Menu. This is because your password is in RAM, and the hibernation file 

3) Use a new password and make it long. Almost all cracked systems are because someone knows or guesses your password, e.g. your child's birth date. 

4)  Make a "Hidden VeraCrypt volume" for your sensitive information. 

Doing this is another advantage too if your computers are lost or stolen, no one can read your private information.


Enjoy your privacy.

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POS SOFTWARE

Your Retail Protective Key Performance Indicators can show you what your people at the point of sale terminal are doing. It is a security check.

By far, the most critical indicator is the number of voids. 

Now I will take you through it. 


Go to cash register reports. (see orange arrow)



Now select Staff and click on "Sales security indicators" (see blue arrow)

Please select the required period you wish; most do it monthly, so pick this month.

Now, this report comes out with lots of indicators.

Check the individual to the collective.  What you are looking for is some indicator that is way different without a good reason.

I find it useful to rerun it with the same dates last year and then for the previous month and check against this month.

With COVID and the increase in electronic money usage, I am sure that the theft rate on cash is up. A thief will tend to take the same amount, but the pool of cash is less.

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POS SOFTWARE

I was talking to this woman, in a lotto shop, normally security is a minor issue to them, the centre has security guards and is full of people as it is always busy. Now they are holding out but where are the security and they are worried about it?

New times bring changes and new problems. One of them is you need to be proactively thinking about preventative security measures. Robberies, shoplifting etc are still happening.

Remember thieves today have fewer targets and most retailers have less staff. This is not a good combination.

You need proper procedures when opening and closing the shop as these are the most dangerous times in retail security.

Reduce cash levels in the shop, more banking, more EFTPOS, etc 

Clear visibility in and out of the shop

Cameras are now more important than ever before.

 

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