Sales are the driving force behind a successful business. Measuring sales performance is critical for achieving growth and profitability. Yet, different companies need different systems to measure success. This is where POS Solutions Systems come in - with our customised sales systems tailored to each business's unique requirements.

Tailored Solutions for Unique Business Needs

At POS Solutions Systems, we understand that every business has specific needs. That's why we go above and beyond to provide tailored solutions that help you take control of your sales performance. Our customised sales systems provide seamless transaction processing. We also offer a range of advanced features to help you measure, track and evaluate sales performance.

Measuring Success with Advanced Metrics

Most point-of-sale (POS) systems fulfil basic transaction requirements but often fail to provide the necessary metrics to measure sales performance. Our customised solutions offer valuable insights into customer behaviour, preferences and sale patterns. By understanding your customer's needs and preferences, you can tailor your marketing and sales strategies to target your audience better. This results in increased sales and profitability.

Instilling Customer Confidence

In addition to tracking the number of sales and profit, our customised solutions also instil customer confidence by providing a seamless and secure payment process. Customers can feel confident that their payment information is safe. That they will receive accurate and timely receipts for their transactions. This level of customer confidence can help build long-term customer relationships, increasing loyalty and repeat business.

Conclusion

In conclusion, sales are the driving force behind a successful business. Measuring sales performance is crucial for achieving growth and profitability. At POS Solutions Systems, we recognise the unique needs of companies. We offer customised sales systems that provide seamless and measurable business performance. Our solutions let you take control and instil customer confidence. This helps you to build lasting relationships with your customers and achieve your business objectives.

So, if you're looking for a customised sales system that meets your business's needs, look no further than POS Solutions Systems.

It was great when again, our clients won all the prestigious NLNA NSW Newsagent of the Year 2023 Industry Awards.

They all have been clients for a long time and are household names in the newsagency industry.

This accomplishment demonstrates their dedication to maintaining excellence. It shows they know their business. They are willing to go above and beyond to provide for their clients. They are family-owned businesses. They have put much effort into establishing solid relationships with their clients, one of the keys to their success. All have recognized the significance of creating a solid brand identity for their shops.

POS Solutions is proud to be their technology partner. A provider of cutting-edge solutions that help our clients maintain their growth and success. We take great pride in assisting our clients in achieving their objectives and excelling in their respective industries by providing unmatched services and support.

Our conviction that their success is our success drives our determination to move forward.

Streamline Your Restaurant with POS Solutions

Restaurants face intense competition. It would be best if you had POS software to increase productivity and efficiency. This Point of Sale Software combines your business knowledge into an information hub. You have sales, inventory management, customer loyalty marketing, and other areas in one spot.  

It has many features that help restaurants run their day-to-day operations. 

Features

Customizable Menu Management

POS solutions make it simple for restaurant owners to manage their menus. The software has an easy-to-use user interface that simplifies adding, editing, and deleting items from the menu. Restaurants can create custom sections like "Today's Specials" and categorise the menu. This makes it easy for wait staff to use the menu and quickly take customer orders.

Table Management

The sophisticated table management options provided by POS Solutions. This simplifies the seating and ordering procedures so tables can be quickly assigned to customers. 

Inventory Management

Restaurants can continuously watch their stock levels. An Inventory Management system from POS Solutions is included for free. More information makes it easier for restaurants to order supplies and reduce waste. It can also send notifications when it's time to reorder particular items. This ensures they always stay supplied.

Contactless payments

In today's world, contactless payments are becoming popular. Samsung Pay, Google Pay, and Apple Pay are a few payment options that POS Solutions accepts. Customers will be able to pay more quickly and efficiently, reducing wait times and increasing their level of contentment.

Gift and loyalty cards 

Today businesses use gift and loyalty cards as popular marketing tools. These improve the customer experience, help keep customers, and boost revenue. They can boost sales and revenue by bringing in new customers and retaining existing ones.  

Both provide valuable customer information. Preferences and purchase patterns can be found. Using this data, you can tailor your marketing efforts and enhance your customer experience. 

Gift cards 

 Customers can buy goods or services with gift cards that are both convenient and adaptable.  Doing this means you can receive payment in advance.  

Loyalty cards 

Loyalty cards encourage customers to remain loyal to a brand and reward repeat business. 

Kitchen display system (KDS)

A digital display system called a kitchen display system (KDS) is used to oversee restaurant kitchen operations. It is a system made to speed up, be more efficient, and be more accurate with kitchen orders. The traditional paper ticket system is no longer in use because KDS uses a kitchen printer to print order information for the kitchen staff. A KDS display, in contrast to the paper ticket system, is simple to see from a distance, making it easier for kitchen staff to prepare orders quickly. This reduces errors and increases productivity. Kitchen staff can see all orders immediately in a KDS, which speeds up service and cuts down on processing time.

A KDS is better at managing kitchen operations than a system with kitchen printers and paper tickets. It allows you to offer a better customer experience due to its faster, more accurate, and more efficient order management.  

Monitoring transactions

Keeping an eye on transactions is crucial to running a safe and successful restaurant business. 

As it is automated, it is faster to make a bill. Items are not missed. 

By safeguarding your records, you can enhance the accuracy and security of your transactions. As it is automated, the payment procedure lowers the risk of human error. Manual transaction processing leads to inaccuracies like missed sales or incorrect calculations. 

A POS system can also assist in lowering the likelihood of fraudulent transactions. The reporting and tracking of each transaction are accurate. 

Remote access

Using the internet, you can access and manage operations from anywhere at any time as you have access to your business data. You do not need to be in the restaurant to know what is happening. 

Rostering

Managing successfully and effectively requires a roster. Using this, you can have a straightforward system for rostering. Reduce overstaffing or understaffing, ensuring the correct number can be scheduled. So productivity can be increased, labour costs reduced, and customer service improved. It makes it simple to plan.

Analytics and Reporting

This solution includes analytics and reporting. It provides valuable insights into your performance, enabling you to make well-informed decisions. Get a complete picture of your operations, including trends in sales, inventory levels, and employee productivity. Using this, you can improve your operations. Look for areas for improvement. 

Track employee performance. 

This enables you to identify areas where employees need support or training. This can boost the restaurant's overall efficiency.

Conclusion,

Due to its many advantages, POS solutions is the best option for restaurants. 

This all-encompassing solution for restaurant operations includes customisable menu management, sophisticated table management options, inventory management, contactless payments, gift and loyalty cards, a kitchen display system (KDS), transaction monitoring, remote access, and rostering. It increases productivity and efficiency by combining business knowledge with sales, customer loyalty marketing, and other areas through its intuitive information hub. With the help of POS solutions, restaurants can efficiently manage their operations, provide excellent customer service, and increase sales.

G'day mates!

Today is the day selected for us to commemorate the wonderful nation we call home, Australia, a land of freedom and opportunity. 

We want to convey our sincere wishes for a happy and enjoyable Australia Day on this special day. We hope you have a wonderful day celebrating with loved ones or simply thinking about our nation.

We at POS Solutions are grateful for the support of our clients and customers and thank you for supporting a proud Australian business.

Australia Day greetings to all!

PS  I had an employee request to observe this public holiday on an alternative date because they felt it represented a painful reminder of historical events for our Indigenous people. Well, it's too late this year, but it needs to be resolved next year.

Thank you for filling out our survey

We want to thank everyone who filled out our survey. We got some great feedback. This helps us to continue providing cutting-edge software. Using it helps us to give our customers the information they need to succeed in an industry that is becoming increasingly competitive. So we value your feedback.

Survey background.

For almost 40 years, our annual survey has been an essential tool for our business. It helps us identify where we are going and the most critical point our clients need. It helps us make well-informed decisions about improving our software and services to meet our customers' needs better. The survey also allows our customers to influence our products and services. It allows us to understand better what matters most to you.

The initial survey findings

We are still going through your responses, but we thought we would give you a brief snapshot of the initial findings from the survey data.

It confirmed that almost all our clients have a firm grasp of our software. That they consider our software good or better. Software updates are helpful. Support is good. Our staff is professional. Almost all problems are resolved.

Comments about our support are

 "SUPPORT IS ALWAYS WELL RESPONSIVE & VERY EFFICIENT"

"Support is second to none, excellent."

"Excellent from the first phone call through to the solution."

We also had requests that were related to reporting. Based on these findings, we will focus on developing new capabilities and features that address these specific areas.

We also want to experiment more with artificial intelligence (AI) to enhance your productivity and decision-making. This will provide our customers with better insights. What we want to add to many reports is an AI-suggested figure. The next generations of POS Software will be heavy with AI.

Net promoter score (NPS)

NPS is the most used (KPI) market research metric to measure your customers' happiness with you. We were delighted with our score of 57 this year, almost three times what an average IT company gets.

Apologies

Unfortunately, some people left questions for us but did not leave their details, so we cannot contact them. So we apologise for not being able to contact some survey participants who did not leave their details and now request them to contact us.

Conclusion

Again I thank everyone who responded to the survey. We can only improve the software and services we offer to our customers with your help. We are eager to maintain our partnership with you and provide you with the cutting-edge solutions you need to succeed. Once more, we appreciate your continued participation and support.

Let us end the year with a quote. 

"Learn from yesterday, live for today, hope for tomorrow." - Albert Einstein.

Wise words, alright.

To our readers' thanks for choosing us over and over again, for trusting and valuing our services

Let us now take a close look at everything that has happened.

Now is the time to make new resolutions. To start over, to look forward to the new possibilities that lie ahead. We relinquish the past, and any decisions we could have about it are what begins once again.

Here is a checklist:

) Make sure that your goals are realistic and doable so that you can feel a sense of accomplishment as you work towards them. Your future self will not be motivated by stuff that cannot be done.

) If your goals are big, break them up into manageable tasks. 

The bigger the goal, the more it will benefit you to break it down and take smaller steps. Achieve a goal by taking small steps every day. Make sure that you’re not overthinking a task. If it’s too complex for your brain to handle now, then it’s probably too big for your future self to tackle. Instead, find a simple way to accomplish it. Focus on the process, not the result.

) It's essential to make specific targets because it helps you focus your efforts. This helps you track your progress and stay on track. You are writing to your future self; if you do not know precisely what to do now, why should your future self know?

) Write your resolutions in your diary to keep track of your progress. You can see how far you've come and stay motivated if you track.

) It is always a good idea to get some advice. Remember, you do not have to change everything by yourself. Having someone to share my journey with, people in our organisation, our business partners, family and friends helps me stay motivated and on track.  

A year from now, you will wish you had started now.

Have a good New Year's Eve; in Melbourne, we are finally enjoying some good hot summer days. Let us make 2023 a fantastic year!

May the New Year bless you, your staff and your family with peace, health, prosperity, and happiness.

Here is an article I am writing on the advantages of computerised POS systems. Read it through and let me know what you think. 

A point-of-sale (POS) system is a computerised system that processes sales transactions in a retail store. They are commonly used at checkout to facilitate the process of completing a sale. This includes calculating totals, taxes and discounts and accepting payments. Then they can provide valuable data, including information about customer purchases, inventory levels, and sales trends. 

This article will discuss the benefits of using a POS system to provide retail customers with faster checkout.

Faster speed

They are faster because they automatically calculate totals, taxes and discounts. This is especially useful during peak shopping when lines are long, reducing customer frustration. Streamlining the checkout process can help your customers have a fast, smooth and efficient experience. This increases customer satisfaction and loyalty too.

This is a graph of speeds on a  Computerized Cash Register on our system.

Most transactions are done between 10 and 40 seconds. That includes greeting the customer, doing the transaction, giving the goods to the customer and thanking the customer

More accuracy

POS systems cut the need for manual calculations, reducing the risk of error and increasing the accuracy of transactions. This is especially important for businesses that process a high volume of transactions, as even minor errors can add up over time. POS systems ensure transactions' accuracy and financial records' reliability. Also, accurate transactions help avoid future customer disputes or misunderstandings. This further enhances the shopping experience.

Better customer information. 

POS systems can store contact details and sale histories for individual customers. This can help businesses looking to build relationships and personalise with customers. Businesses can use their customer sale history to suggest relevant products in targeted promotions. Plus having contact information on file can make it easier for you to communicate with your customers and resolve any issues that may arise. By storing customer information effectively, you can improve the customer experience and increase customer loyalty.

Track inventory levels in real-time

This makes it easier for businesses to track sales trends and reorder items as needed. This helps them avoid stock-outs, which lead to lost sales and customer disappointment. With more up-to-the-minute inventory information, you can better decide which items to stock. This helps them optimise inventory and reduce waste and overhead. They can help businesses manage inventory effectively, thereby increasing efficiency and profitability.

Increased security.

POS systems should include security features such as encryption and fraud detection to protect sensitive customer and financial information. This is especially important for people that handle sensitive data like credit card numbers and personally identifiable information. 

Conclusion 

A point of sale (POS) system can benefit a retail business. 

-They will speed up the checkout process.

-Increase transaction accuracy

-Store customer information

-Improve inventory management

-Increase security. 

Consider implementing a POS system if you're a retail store owner looking to improve your checkout process.

It has been awesome getting to know you here and sharing our experiences this year on this blog. Thank you for the increased readership and feedback we got here. Having such fantastic clients inspires us to do our best, and please accept our sincere gratitude for your valued patronage. 

Wishing you a great season and our best wishes for the future year.

PS If you have any inquiries or require assistance with your POS System, we would be pleased to help, as we are committed to helping you. Our support staff will be working through this season.

​I love this quote, wise words, wise man.

It is unbelievable that we are almost at the end of 2022. It's been a better year than 2021. It is time for us to start our annual support and customer perception survey for 2022,, which will be going out soon. I am hoping for a good result in 2022. Over the last few years, we have used Net promoter score (NPS) KPI for our business. This is the most popular KPI used by public and private organisations today. You can read about it here. I do recommend that any organisation use this KPI. It is easy to adopt and tells you a lot. Need any help, let me know.

I am hoping for a good score this year; our figures look good so far. Here are our support ratings for the last four (4) months. 0=bad, 8=very good, 9=even better and 10 = perfect

Interestingly no one is in the middle.

So now we will start our annual support survey for this year. This we have done for 39 years to seek feedback from you about the services we provide our community. Your responses will be used to assist us in improving customer service. The survey is designed to measure the effectiveness and quality of our services and will take only a few minutes to complete. Please contribute if you want your say in improving our performance. Thanking you in advance Bernard

It will go out Monday.

We are now facing one of these one-in-200-year flood events in central Victoria, parts of NSW and Tasmania. This is clogging up support.

Thankfully, most people have paid attention to the recent newsletter we sent out about backups. As long as you have a valid backup, you should be right and do not worry; we have over 40 years gotten very used to flood problems.

If you have an online backup, it is better. In the past, we have had to download an online backup, run many reports in our support office, and then send them back to the affected people. If you have not yet set up our free online backup system, I suggest you do so ASAP.

Interesting, unlike most floods we have faced, the problem today is not water damage but the disruption to the supply lines. Today if a transport company has a problem delivering, they do not try to fix it but move on to the next job and leave the merchant without stock.

Of course, knowing the full extent of the loss will take time.

Our office will be open on skeleton staff. As today is the Queen's National Day of Mourning, support will be done on our after-hours numbers today.

Tomorrow is a Victorian Public holiday, the "Friday before the Grand Final". Help will be as usual. The phones will be diverted to our interstate support bays.

If you need it, it is available.

Many thanks and have a lovely long weekend from all at POS Solutions.

For over 100 years, “ANZAC Day” has been observed in Australia, becoming our honoured and sacred institution. I can remember, as a kid, going with my dad. He enjoyed meeting up with the guys from his WW2 unit. They fought in the Lae area of New Guinea from Jan 45. I doubt any of them are with us now. 

Here is a famous picture of one such veteran marching that took the internet by storm. No one knows who he is, but we all feel his pain.

Our office will be closed, but our after-hours and emergency support will be running non-stop throughout ANZAC Day today. It is available both for urgent and standard calls.

Please do not ring me unless it is urgent as I want the day off with my kid, ring Micahel instead. I will be back on Tuesday. 

A while ago, I pointed out that if you were looking to upgrade your POS system shortly the time to buy was now. This was because computers and POS equipment were going up in price. Well, those that listened to me, I am sure, are happy now.

Well we are living in a real-world, and these prices are still going up and with the shortages, we have now are unlikely to come down soon. You know with inflation, once the price goes up, it never comes down. Inflation defies the law of gravity, which says that what goes up must come down. 

Plus, as China showed a few days ago, COVID has not gone away. 37 million there in lockdown.

So we can expect that prices will continue to go up soon so we are hoping that the current hardware costs stay on hold for as long as possible!

So my advice is unchanged: if you are looking to upgrade your POS computer system soon, the time to buy is now.

Meet up with Garth Brennan, our Senior Sales Manager, in a free webinar to learn about transitioning to a new POS system for your retail business. This is the software used by progressive retailers all over Australia.

Switch to the #1 POS Software which has for the last 38 years, made it our mission to help retailers modernise their businesses and give them the means to stay ahead.

It can be used anywhere goods or services are sold. 

Find out how to cut your overhead costs, save time, and improve your customer experience.

It is built for your retail shop. It has e-commerce integration, financial control, order management, contactless payments, inventory management, and much more.

Start managing your business.

And if you don't want to pay a ton of money in credit card fees, click here to get details

Unlike others, we tailor our POS solution to meet your different needs and provide migration and set-up with software and hardware at an affordable price.

As you can see, the layout is functional. It is your dashboard to your business.

It is adjustable.

It is easy to set up the way you need to remove unnecessary distractions.

It is fast, super fast.

This festival is one of the biggest in the world and is celebrated by about 1.5 million people in Australia now  For those that celebrate it we hope for your good health, good luck and much happiness throughout the coming year.

This years animal the tiger symbolizes strength and recovery. How appropriate is that now?

Thanks for all your support and your valuable interaction in 2021. We hope for a lot many fruitful interactions in 2022.

See you then.

Christmas is a difficult time for all our clients. There are many risks of something going wrong for them. This is when you need us the most. So we do not close over the period, as a Christmas shutdown has the potential to do more damage than good.

As this festive period isn't limited to the week surrounding Christmas, so we stay open always. We work 24 hours, seven days a week. Our company never sleeps.

Besides, we are as busy now as usual. Currently, support calls are coming in at a regular rate. Only the urgency is now considerably more. Overall there is a lot more work for us. The administrative and engineering staff are working as usual.

I hope our clients are happy knowing they are getting their money's worth with their support contract as they can be confident that we are here if they need us.

Our success is due to our customer orientation. We deal with a wide range of customer inquiries daily. Our mission is to establish a good resolution in every one of them.

This graph above shows our customer service shows that our customers think our service is excellent where 0 = terrible 10 = excellent

This is something we are extremely pleased about despite continuous coronavirus problems.