Season's Greetings from POS Solutions!

Our warmest seasonal holiday wishes to our valued readers and retail partners today. Thank you for the opportunity to serve you throughout 2024, and look forward to continuing to greater heights together in 2025.

We're Here to Support You

Our team is ready to help you with any challenges now. Your retail success is our priority, and we are committed to ensuring smooth operations so you can focus on serving your customers.

Thank you again for being part of the POS Solutions community, which is over 40 years old. It's been a long journey, and it appears now that we are the only software supplier from then still left for newsagents.

Some things take time; fun fact: It took a photographer three years of observation to capture this fateful moment when the moon aligns with the massive statue of Christ the Redeemer.

I wish you a joyful holiday season, health, and a prosperous New Year!

Warm regards,

Bernard
(Editor)

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Our Black Friday Sale is Here and Can Save You Money!

Prepare to save big on essential POS equipment during our biggest sale of the year. Here at POS Solutions, we are thrilled to help our customers save significantly  - Limited Time Black Friday Offer.

Secure Next-Gen POS Systems at Low Prices

Now is a good time for us to offer you low prices, as many of our partners have excess stock they know they cannot clear out for months. They are keen to move, so we offer to pass some good savings on to you to help you and them. We tell them what we want: "Our Black Friday Sale is here, with limited-time offers and doorbuster deals!" That's why we worked with our suppliers to bring you some incredible deals for Black Friday.

I can tell you this: when this stock goes, it doesn't return at these prices.

Huge Savings on Computer Equipment

If you've been holding off on upgrading your computers and tech gear, now is a great time to take the plunge! We have deep discounts. See our newsletter for details.

Why Upgrade Now? 

Inflation and the Australian Dollar

This is the last chance to get such great prices on computer equipment. With rising inflation and the weakening Aussie dollar against the US dollar, prices are expected to increase next year.  The dollar does not look pretty now.

Improved Efficiency

Upgrading your POS system can lead to faster checkouts and happier customers, ultimately driving more sales. Stay ahead of the competition by investing in technology that supports long-term growth.

Secure your POS system before prices increase - Call us now.

It is the last chance to get such great prices on computer equipment.

Today is POS Solutions' official 41st birthday. I bought it 41 years ago, planning to revolutionise the point-of-sale industry from some guys who could not make it work on September 8, 1983. I remember it well—a young guy with big plans who thought he was so clever; I had a partner, and we both had the arrogance of youth. Our only business plan was that if others could sell Business Software, so could we and since we both knew Point of Sale, having grown up in our parent's shops and considering ourselves terrific programmers. We started in a small serviced office in St Kilda; when he dropped out, I moved the company to my bedroom. This became my office. 

Slowly, POS Solutions became a leading POS software provider for businesses across Australia and New Zealand. Soon, I took on another partner, Zac, a computer engineer. Our steady growth and commitment to excellence have made us.

Our Winning Formula

Our success over these 41 years can be attributed to two core principles:

1. Product Excellence: We have always invested in R&D and product development, maintaining a larger team of developers than our competitors. Our edge has always been our software.

2. Customer-Centric Approach: From day one, we've prioritised exceptional customer service. There is a saying, "You can get whatever you want if you give people what they want." We knew their success would be our success.

Happy birthday to us!

Forty-one years of POS Solutions.  From the failing software business, I brought but somehow we made it work somehow, so now we went from my bedroom to a boardroom. That's something! Thanks to everyone who's been part of this wild ride. Customers, staff, partners, readers here - you're all legends.

Here's to many more years of trying to stay ahead in this crazy tech world!

As this blog's primary writer, I'm thrilled to share this exciting news. This blog about POS systems for retail shops in Australia has had over 7,000 views in just 28 days. This remarkable engagement clearly shows that people interested in POS systems are finding our content and actively reading it.

Why Our Message is Hitting Home

Addressing Real Retailer Needs

Our blog post tackles the genuine challenges faced by retail shops. I know these pain points from my conversations with local retailers all too well. We're not just talking about POS systems; we offer solutions to everyday problems.

Clear, Jargon-Free Language

We've consciously tried to explain complex POS features in simple terms. As one reader commented, "Finally, I read a tech article that I can understand without a dictionary!"

Practical, Actionable Advice

Our blog describes our POS system and offers practical tips that retailers can implement immediately. This approach has struck a chord with our readers.

Wrapping Up

The incredible engagement with our blog post - 7,000 views in just 28 days - indicates that we're providing valuable information to people interested in POS systems.

A message from your POS provider

It's hard to believe that 2023 is almost over. 2023 just flew. Over 2023, we've worked closely with many retailers across Australia. We've enjoyed learning about you and appreciating your vital role in community communities. 2023 brought both challenges and rewards. While global issues impacted supply chains and consumer spending, I'm continually impressed by the resilience of Aussie retailers. Through innovative promotions, excellent customer service, and community building, you repeatedly found ways to welcome customers through your doors. Bravo for your hard work and successes over the past year!

In 2024, we look forward to continuing our support and helping your businesses thrive. 

What's ahead in the new year?

2024 opens up exciting possibilities. Perhaps you'll expand your product range, renovate your shopfront, or try new marketing tactics. Our POS systems are ready to help you achieve your goals through features like:

Inventory management to easily track stock levels and reorder times
Point of sale reporting for sales analysis and profit tracking
Loyalty programs to reward regular shoppers
Advanced analytics to spot trends and target promotions
Better EFTPOS
Ominimarketing 

We also have new time-saving upgrades ready to roll out in early 2024. Stay tuned for details!

Reader, we wish you the best in 2024 for you, your staff and your family

Here's to 2024!

Regards

Bernard Zimmermann

Editor

Here at POS Software, we truly value customers' feedback in our post-call Survey feedback. This helps us continuously improve your Customer support.  However, what is all too common is that survey responses have included requests for additional Follow-up support but no information for us to get back in touch with the request.

For example:

A customer completes a survey after a call with our support team. In the comments, they write: “I still need more help with this issue. Please have someone call me."

Unfortunately, we cannot follow up and provide further assistance without any name, phone number, email, or other contact details. We want to maintain your anonymity in surveys while assisting you further if needed.  See image above.

So, if you submit survey feedback indicating you require ongoing support, please be sure to include your Contact information:

• Your name - So we can reference previous conversations and access your account history
• Contact number or email - So our team can directly reach you to resolve your issue

By including these quick contact points in your survey feedback, our customer service team can efficiently follow up on your question or issue and ensure it is fully addressed.

Please know our goal is constantly improving our systems for streamlined follow-up requests, so our survey form is being upgraded. But for now, these extra details must be filled in to ensure we can resolve any outstanding concerns in a timely, personalized manner.

We appreciate you taking the time to help us help you better! 

PS - If you have been happy with our services and support, we would super appreciate it if you leave us a nice Google Review. This would certainly make our day! 

Optus outage impact

As of now, this massive Optus network outage has stretched past 12 hours, leaving millions of Australians and businesses disconnected. For retailers relying on Optus for their point of sale and EFTPOS systems, this extended outage has been nothing short of a nightmare.

Our POS System support teams have been inundated with calls from court clients seeking help running their stores. We have now been all hands on deck as we scramble to assist our clients from this failure.

For brick-and-mortar shops, having a working point-of-sale and EFTPOS system is their lifeline. Retailers rely on them to take payments, manage inventory and operate their stores smoothly. 

So when a major telco like Optus goes down, it directly threatens their ability to make sales and ultimately stay in business. This outage has severely impacted small retailers in the following ways:

• Loss of phone payments - Retailers can't take phone orders without telco services operational.

• Customer communications cut - Stores can't call or email customers about orders and stock.

• No Internet - Most business communications today are by internet

• Support is cut - Our support staff cannot dial in to help them.

• EFTPOS systems went down for some of our clients, which means their Revenue grinds to a halt - With no ability to take EFTPOS, stores can see their takings halved. 

Our POS Team Steps Up To Assist

Our POS support teams have been flat-out trying to fill the void.

Despite the endless influx of calls and inquiries, we've risen to the challenge to try our best to help retailers keep running through this outage. While we can't single-handedly fix Optus' faults, our support teams are doing everything possible to minimize the damage to affected retailers. 

Keep note of the Financial Impact

In our view, someone needs to commit to compensation. We hope that someone takes responsibility to compensates appropriately for losses inflicted by this catastrophic outage. If so, you will need to be able to substantiate your claim.

• Cost of the Outage
• Substantiate your claim

It's a public holiday here in Victoria tomorrow, so our interstate customer support team will take over tomorrow. Then, as on Monday, it is a public holiday in NSW, their interstate team will take over. The musical chairs we play in business. Our Victorian and interstate teams are outstanding, so we will provide the same excellent service our customers expect.

We understand some of you may need support today during the big game. While I recommend avoiding calling during peak times if possible, but if you need, we have staff ready to assist if you need us. We are doing our best under the challenging circumstances that public holidays inevitably bring. Please be patient and kind - we're all doing our best!

May the best team win tomorrow.

AFL Grand Final 2023 predictions and tips

It should be a good match; this AFL grand final between Collingwood and Brisbane is set to be an epic encounter. Both teams have shown stellar form and consistency and appear evenly matched. Collingwood and Brisbane finished first and second on the ladder with only one game between them, which is slightly in Collingwood favour. Both won their qualifying finals—the Pies did not do as well as Brisbane. The Lions have been recently winning more than Collingwood. The Lions' recent victory over the Pies is telling. Both teams have injury problems, of concern to Collingwood is that Moore's absence could really hurt Collingwood. Both have good finals experience but Collingwood is a bit more.

The Odds

Bookmakers have Collingwood as the clear favourite. That motivates me to go for Brisbane; I tend to go for underdogs. I have another reason for picking Brisbane; I am equal to the top on the NLNA NANA footy tipping on games but behind on points. I blame my team, Carlton's performance this year, for that situation. If I go for the favourite, I cannot win, but if Brisbane pulls an upset, then I have a chance.

The Verdict

It should be a really cracking contest. 

I am sure the best team will win!

Enjoy the big game; I know I will.

Today, we are now at four decades of stability, integrity and commitment to customers.

It marks a major milestone as POS Solutions celebrates our 40th birthday. It's incredible to think about the journey from those early days back in 1983 to now being a leading point-of-sale software provider across Australia and New Zealand.

From Humble Bedroom Beginnings to Industry Leader

I founded POS Solutions as a young, eager (maybe over-confident!) guy in my early 20s with no real business plan. However, I knew others were developing POS Software. I was confident. I felt I was so good, huh, to be 20 and know it all. I felt with my programming skills and my determination, I could do something even better than them.

It was the start of the journey that has led us to where we are now today.

Reaching 40 years in business is a remarkable achievement in any industry. Reflecting on our success, I'm incredibly proud of what we've accomplished with relatively modest resources compared to the more prominent players we competed with early on.

I vividly remember those early days of starting up in my bedroom, which doubled as our office! Yet, through sheer perseverance and commitment to being the best, we withstood the challenges that came our way.

Our Winning Formula - Care Deeply About Product and Service

Analyzing the key factors behind our POS Software success, it comes down to caring more than competitors in two core areas:

Product Development

We've always invested heavily in R&D and programming to improve and innovate our software constantly. Even now, we maintain at least double the number of developers compared to most competitors for any project.

This unmatched commitment to product excellence keeps our Point-of-sale (POS) Software at the forefront of retail technology. And it's why I'm so excited for the future. We have genuinely game-changing developments on the horizon!

Customer Service

Providing exceptional support has been central to our philosophy from day one. We prioritize service as a core value with rigorous staff training, satisfaction monitoring, and empowering employees to resolve issues quickly.

After 40 years, I still ensure we uphold the highest standards in helping clients. Our customers' success drives our own.

Celebrating the Past and Future

Today, we celebrate the past successes and lessons that have brought us here. But we also look to the future with eager optimism.

Through relentless innovation, we aim to help retailers achieve new levels of productivity and efficiency. We feel a profound responsibility to the community that has supported us over the past four decades.

To all our employees, partners and customers - thank you for being part of our journey. Here's to even more success in the future together.

This newsletter with our End of Financial Year sales details has been sent to all your clients.

If you need New Technology, you only have about two weeks to qualify for this year's taxation year. Also, this year's Instant Asset Write-Off only has 2 WEEKS left! Then the current $150k Instant Asset Tax Write-Off scheme will be gone. To qualify for this, the assets (technology) must be installed and ready for use by 30 June 2023.

We have a lot more then on this newsletter, as our suppliers have been offering us some good deals to move stock before the End of Financial year. 

To explore your options, click here.