Years ago we brought to our clients a hotline emergency after hours service. It never changed and is available for emergencies.
What this Easter showed is that many businesses that serviced newsagencies need to set up such a service too. Newsagents are supposed to be agents for several large firms, yet what are they to do when they do not know what is happening? Are the papers late or are they not showing up?
Someone that knows should be always contactable.
Note the pharmacies have this, why not newsagents?