Thanks to everyone who completed our survey! Your feedback helps us focus on what matters most to you.
Why We Run This Survey Every Year
For 40 years, our annual survey has guided decisions on our products and services. It helps us learn what's working, improve areas, and enhance your experience. Most importantly, it lets you shape the direction of our software. Your feedback ensures updates and features meet your retail needs.
What You Told Us
We're still analysing all the responses (and there were a lot of interesting comments, thank you again!), but here are a few early highlights that stood out:
- The majority of you find our software easy to use, rating it as good or excellent.
- Updates and new features are hitting the mark.
- Our support team earned glowing reviews for being quick, professional, and reliable.
- AI is very controversial. The biggest problem people report is that AI often gives wrong results and nonsense.
We especially loved reading comments that our support team continues to deliver outstanding service. Thanks, it means a lot to us. Your positive experiences remind us why we do what we do together.
Your Suggestions Are Already in Motion
Many of you gave thoughtful suggestions about improving reporting features, and we're already considering this feedback.
Our NPS Score: A Reflection of Your Trust
We're thrilled to share that our Net Promoter Score (NPS) reached 72 this year. I could not believe it. I double and triple-checked it because it was so high. That score is in the stratosphere.
A Net Promoter Score (NPS) is a KPI that measures customer loyalty by asking customers how likely they are to recommend an organisation. The final score is from -100 to +100. It shows customer satisfaction.
Missed a Follow-Up? We'd Love to Hear From You
Some of you shared ideas and asked for feedback, but didn't include contact details. If that was you, please reach out to us directly, as we do not know who to reply to.
Looking Ahead
Your feedback is the driving force behind everything we build. Whether it's a smoother checkout experience, richer data insights, or better customer support, your ideas keep us focused on what matters most — helping your business thrive.
Your next steps
Want to share more ideas or ask a question about upcoming features?
Contact our team today. We are here to hear from you!
Written by:
Bernard Zimmermann is the founding director of POS Solutions, a leading point-of-sale system company with 45 years of industry experience, now retired and seeking new opportunities. He consults with various organisations, from small businesses to large retailers and government institutions. Bernard is passionate about helping companies optimise their operations through innovative POS technology and enabling seamless customer experiences through effective software solutions.
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