You may be responsible for people's libellous comments on your shop's Facebook page. You can be in trouble as it is on your page, the Supreme Court New South Wales has decided here.
Actionable tips
Set up Blocking Words
When people include a word you've blocked in a post or comment on your Page, it won't appear on your Page.
a) To block words:
- Click Settings at the top of your Page.
- From General, click Page Moderation.
- Type the words you want to block, separated by commas. You'll need to add the singular and plural forms of the word you want to block.
You use what I do this list here and import it as a CSV.
Now Save Changes.
b) Profanity Filter
You can block different degrees of profanity from appearing on your Page. Facebook will then block the many reported offensive words and phrases by its community.
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Click Settings at the top of your Page.
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From General, click Profanity Filter.
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Select Strong.
Now Save Changes.
c) Now if such comments still come on your Facebook, then go into your Facebook page ASAP and delete them. According to the Supreme Court New South Wales, it must be done ASAP.