It used to be that come around now, and I used to close our office over the holidays almost entirely. Nothing would happen so what was the point of even staying open, some of our clients close down, and the rest were so busy with their seasonal shoppers that they did not have time to call.
Well not anymore, support calls are coming in at a rate almost like ordinary only the urgency is considerably more, so there is a lot more work for us. The administrative and engineering staff are working like normal. Right now, sites are being installed as usual. So unlike other point of sale suppliers, we work through this period, nothing closes here 24 hours, seven days a week. Our company never sleeps.
I suppose our clients are happy knowing they are getting their money's worth with their support contract and can rest assure that we are here if they need us.