Cyclone Alfred recently tested Australian businesses' disaster preparedness, including our customers' POS Systems and point-of-sale equipment. Here, we will examine the lessons learned. Plus provide some actionable strategies to protect your retail technology during future extreme weather events.

Cyclone Alfred's Impact on Retail Technology Infrastructure

Fortunately, although Cyclone Alfred caused considerable damage, it was less damaging than many said it would be.

"I am prepared for the worst but hope for the best," said Benjamin Disraeli.

However, despite this, the risk to business continuity was real so emergency preparedness was necessary.

The Knowledge Gap

The most concerning revelation from Cyclone Alfred was the significant knowledge gap many retailers have regarding their computer systems and POS infrastructure. We had some worrying calls that showed this:

• "How do we do a backup?"

• "What's the correct way to turn everything off?"

• "We've switched everything back on, but nothing's working!" (The server wasn't turned on first)

Clearly, with all the tension, people did not think straight.

Success Stories and Effective Practices

While we encountered these concerns, we also saw excellent examples of preparedness. Many of our customers who had previously invested time in understanding their systems demonstrated remarkable resilience:

• Unlike other cyclones with vulnerable equipment, our customers listened to our advice and turned all the electrical systems off.

• People moved their equipment to higher ground

• People wrapped their equipment in waterproof plastic to prevent water damage.

These simple acts of preparedness worked.

Essential POS Disaster Recovery Procedures

Based on our experience during Cyclone Alfred, here are some fundamental procedures every retailer should know about their POS system to help disaster recovery:

Data Protection Protocols

• Ensure you know how to make a backup for the store outside the shop.

• Consider using our free cloud backup procedures.

Know how to do a complete safe shutdown

• Close your system as you do at the end of the day.

-Take a backup

• Power down hardware in the correct sequence with terminals first and server last.

-Then turn off all your electrical equipment.

Proper Startup Sequence

• Power up servers first

• Allow servers to fully boot before starting terminals

• Verify network connectivity

• Test a sample transaction before opening

Wrapping Up

Cyclone Alfred may have passed, but it's left us all with valuable lessons.

Written by:

Bernard Zimmermann is the founding director at POS Solutions, a leading point-of-sale system company with 45 years of industry experience. He consults to various organisations, from small businesses to large retailers and government institutions. Bernard is passionate about helping companies optimise their operations through innovative POS technology and enabling seamless customer experiences through effective software solutions.

Denmark's PostNord's decision to completely cease letter deliveries by 2025 is today's critical warning for Australian Licensed Post Office (LPO) operators. They also face a worldwide trend of declining letter volumes. What is left of the post there will be done by private companies. If the Danes follow the pattern that Australian media companies did with newsagents, I would not expect much help to their agents when the system privatises.

It's a preview of what lies ahead for our postal system.

Current Australian Postal Trends

Australia Post's letters business has been experiencing an unstoppable decline for many years. I know personally as many of my customers are LPOs.

In the 2023-24 financial year, letter volumes in Australia fell to levels not seen since the 1950s. In 1950 we had only a third of the population!

The statistics are getting worse:

- Domestic addressed letter volume has decreased by 72% from 2006/07 to 2023/24
- Typically households now receive approximately two letters per week, this is estimated to drop in five years to less than one letter per week 
- Letter volume decline has reached 72% from 2006/07,
- Letter volumes are expected to fall by about 10% a year.
- Letter costs are up as there are more delivery points.

"Ask yourself this: When did you last get a personal letter? I cannot remember. I know it was a long time ago."

For LPO operators, these declining letter volumes translate to reduced revenue streams.

Australia Post's Modernisation Response

Since April 15, 2024, Australia Post delivers non-urgent letters every other day rather than daily. These operational changes directly impact LPO operators through altered delivery schedules.

The organisation has now fully implemented its New Delivery Model:
- Posties deliver priority mail, express letters, and parcels every day
- Standard letters and unaddressed mail are delivered every second day
- Australia Post is increasing its postage charges.

Finding Opportunity in Disruption

Despite these challenges, LPO operators have a significant opportunity as there is a growing parcel delivery business driven by e-commerce. When ever I go to my local LPO, I can see a lot of traffic.

Strategic Adaptation for LPO Survival

To thrive in this changing landscape, Australian LPO operators must consider the following strategies: Like newsagents, they must offer other goods and services. What works well in LPOs are complementary business lines that sell more to existing customers, such as greeting cards, packing supplies, office supplies, and printing services.

Looking at the business for sale figures, you can see that many LPOs are doing well. 

Looking Ahead

The future of postal services in Australia will look very different. LPO operators must embrace change.

About the Author

As founding Director of POS Solutions, I've spent over four decades providing point-of-sale software solutions to retail businesses across Australia, including numerous Licensed Post Offices. My company has been a major supplier of POS systems to newsagencies, pharmacies, and specialty retailers, giving me firsthand insight into the operational and financial challenges these businesses face.

Throughout my career, I've witnessed the digital transformation of retail and postal services and helped hundreds of business owners adapt their operations to changing market conditions. My experience working directly with LPO operators has provided me with unique insights into their revenue streams, operational challenges, and adaptation strategies.

Much of the statistics cited in this article come directly from Australia Post's Annual Reports (2023-24) and industry briefings I've attended as a service provider to the postal retail sector. 

We all need to reconcile payments regularly. For many retailers, matching POS reconciliation data with bank statements becomes time-consuming.

Our innovative Payment Type Breakdown Report offers a powerful solution to streamline this essential process.

Understanding the Payment Reconciliation Challenge

Accurate payment reconciliation ensures your financial records match actual transactions and that you see what is happening and what you think is happening.

The biggest problems besides the work, and its a lot of work

-Figuring out how the payment processing fees work when accepting card payments

-Dealing with delayed payments and settlement issues

-Businesses Doing third-party payment processors face time

Simplifying the Payment Reconciliation Process for Retailers

Our Payment Type Breakup Report is explicitly designed to address your reconciliation challenges. It provides retailers with a comprehensive breakdown of payment data organised intuitively.

Where to Find the Report

You will find it here.

See Reports> Sales - Register > Payment Type Breakup.

This report summarises payments for the bank's particular period broken up by days. The totals by payment type are listed on the report, with a Grand Total at the bottom. The report can be produced for any period on a daily, weekly, monthly, or even yearly basis.

Key Features and Benefits

The Payment Type Breakup Report offers several advantages that streamline your financial management:

-Daily payment summaries broken down by payment method

-Flexible reporting periods (daily, weekly, monthly, or yearly)

-Comprehensive payment type categorisation for detailed analysis

-Total calculations for quick reference

-Easy comparison with bank deposit records

How the Payment Type Breakup Report Works

Report Structure

The Payment Type Breakup Report presents a clear, organised view of your payment data with the following elements:

Column Headings and Organisation

The report includes these essential columns:

-Date: Transaction date

-Total Amount: Sum of all payments received

-Payment Type Columns: Individual columns for each payment method (Cash, Credit Card, EFTPOS, etc.)

I find this daily breakdown particularly valuable. Banking systems often split deposits across different days. With organised data, you can easily match your POS records with bank deposits despite timing differences. 

The Reconciliation Process Made Simple

The Payment Type Breakup Report makes reconciling your sales with bank deposits significantly more efficient.

Here's a step-by-step approach:

Generate Your Report

Select your desired date range to view payment activities during that period comprehensively.

Compare with Bank Statements

Match the payment type totals from your report with the corresponding deposits in your bank statement.

Pay special attention to:

-Credit card batch totals

-Cash deposit amounts

-EFTPOS settlements

-Third-party processor deposits

Identify and Investigate Discrepancies

When differences appear between your report and bank statement:

-Look at transaction fees deducted by payment processors. They often do not match what you think they should be.

-Verify all refunds and chargebacks

-Ensure all sales are in your POS system. It is a worry if they do not.

Check for timing differences in deposits.

The most important thing is that payment providers have held up in their settlements. After being processed through your POS system, it can sometimes take up to 3 business days for the money to settle in your bank account. This is particularly problematic if you or your customer are not in the major banks. 

Public holidays can be a problem.

I hate this one. Different systems close at different times. For example, some payment providers batch out at 11:00 PM, and transactions after will be counted on the next day.

Manual payment processing: Sometimes, a transaction is flagged, and then it needs to be processed manually rather than automatically. If so, you will see a delay.

It is for these reasons most professions do not perform daily reconciliations. 

Leveraging POS Reconciliation Data for Business Growth

Leveraging Data for Business Growth

The Payment Type Breakup Report delivers value beyond essential reconciliation by providing actionable business intelligence.

Tracking Payment Trends

By analysing your payment data over time, you can identify valuable trends in customer payment preferences. This information helps you:

-Adjust your payment acceptance methods based on the charges levied.

-Forecast cash flow more accurately

Implementing Your Payment Reconciliation Strategy

To maximise the benefits of the Payment Type Breakup Report, consider these implementation steps:

Establish a Regular Reconciliation Schedule

Set a consistent schedule for reconciliation activities. I suggest daily or weekly. You do not want to leave it too far away. It gets hard to find out what someone did three weeks ago on Tuesday.

Integrate with Your Financial Systems

Connect your POS data with the bank records when possible for maximum efficiency.

Ready to Transform Your Financial Management?

Our clients use our Payment Type Breakup Report to save time and report discrepancies in their financial records.

Industry Insights

The Payment Times Reporting Scheme started in January 2021 and offers valuable insights into payment practices across Australian industries. According to the official Australian government source here, while primarily focusing on how large businesses pay small suppliers, the data reveals ssential trends relevant to retailers:

-Standard payment terms average around 30 days across most industries -Education and training businesses pay approximately 65% of invoices within their standard payment period -Long payment times (over 30 days) significantly impact small business cash flow and growth potential

Conclusion

This tool is handy for effectively managing and reconciling your POS Software with the bank.

Just another example of how our POS System gives you something you can use.

Written by:

Bernard Zimmermann is the founding director at POS Solutions, a leading point-of-sale system company with 45 years of industry experience. He consults to various organisations, from small businesses to large retailers and government institutions. Bernard is passionate about helping companies optimise their operations through innovative POS technology and enabling seamless customer experiences through effective software solutions.

GNS Import File Update

We've just released an urgent update to our POS system to address the recent GNS import file format change. GNS wholesale made this change without warning, and as a result, many of our clients suddenly couldn't process GNS invoices.

To address this issue, we engaged in urgent discussions with GNS. We agreed that the fastest solution was to update our system to accommodate their new file format. We did this and started to distribute this update yesterday.

Action Items:

1. Update your POS system immediately
2. Test a GNS invoice import to verify functionality
3. Contact us if:
   • You encounter any issues during the update or testing
   • You're not currently processing invoices

Cyclone Alfred: Shops being closed down 

We've sent detailed help sheets to all our customers in NSW and Queensland who may be affected by Cyclone Alfred.

The cyclone's path is unpredictable, with some saying it could affect regions as far south as Newcastle.

Today, we're getting many calls from retailers worried about how to respond as authorities close down shops. Our support team is ready to help you prepare your retail operations.

Critical Preparedness Steps:

Your store may experience disruptions from power surges and electrical problems, even if it's not in the direct impact zone. To minimise risks:

1. Back up all POS data immediately
2. Secure vulnerable hardware with a UPS or surge protector.
3. Prepare a manual sales recording system

Ongoing Support

Our support team is available 24/7 during this weather event. On Saturday morning, we will have extra staff on hand to manage the expected increased call volume on our 24/7 support line.

Stay safe.

Written by:

Bernard Zimmermann is the founding director at POS Solutions, a leading point-of-sale system company with 45 years of industry experience. He consults to various organisations, from small businesses to large retailers and government institutions. Bernard is passionate about helping companies optimise their operations through innovative POS technology and enabling seamless customer experiences through effective software solutions.

This is gonna get scary, if you're in the path of Cyclone Alfred or nearby, it's crucial to protect your shop's computer equipment. Here's what you need to do:

Remember the Risks

Even if you're not directly in Alfred's path, the electrical system can still spike and cause problems. It's better to be overprepared than caught off guard.

Backup Your System

First things first, could you completely back up your system now? This is your lifeline if the worst happens.

Store this backup in a safe, waterproof location - preferably off-site. With this data, we can rebuild your system if needed.

Disconnect Everything

From previous experience, power surges caused the worst damage; they can affect people nearby, who are close but not in the cyclone's path.

Unplug all your computer equipment from:
- Electrical outlets
- Telephone lines
- Internet connections
- Any other connected cables

This step is vital to protect against power surges that fry your electronics. 

Waterproof Your Equipment

Once all devices are unplugged, it's time to protect them from potential water damage. Wrap all your computer equipment in waterproof plastic, rubbish bins have proven effective. Be thorough as even a tiny amount of water can significantly damage your equipment.

Elevate Your Equipment

You can move all your wrapped equipment to the highest possible position in your shop. This could be:
- On top of shelves
- On counters
- In a loft or attic space, if available

No amount of wrapping will stop the water if the equipment is under water.

Stay safe guys.

Written by:

Bernard Zimmermann is the founding director at POS Solutions, a leading point-of-sale system company with 45 years of industry experience. He consults to various organisations, from small businesses to large retailers and government institutions. Bernard is passionate about helping companies optimise their operations through innovative POS technology and enabling seamless customer experiences through effective software solutions.

Dear Valued Customers,

Many of you now have had problems from GNS Wholesale invoices. 

What Occurred?

Last weekend, GNS Wholesale launched a new computer system, which changed their invoicing process without prior notice to us or our customers. As a result, many users cannot electronically process their GNS Wholesale invoices.

How This Impacts You

If you've recently bought products from GNS Wholesale, some have encountered problems while attempting to process these invoices electronically. 

What We're Doing

We've been actively working with GNS Wholesale and want to resolve this issue immediately. We've pinpointed the problem and are discussing the best solution with GNS. If GNS can't implement a fix soon, we'll make the necessary adjustments to ensure the smooth processing of their invoices.

What You Should Do

1. If you experience issues processing GNS Wholesale invoices electronically, be sure to contact GNS immediately so they know who is affected.
2. Keep records of affected transactions for easy resolution once the issue settles.
3. You must go manual if you are affected until it's resolved.

Your business is important to us, and we're committed to resolving this situation quickly and efficiently. Contact our customer support team immediately if you have any questions or concerns.

Best regards,

Bernard Zimmermann
Director, POS Solutions

FAQ

Q: Can I still process GNS Wholesale invoices manually?
A: Yes, manual processing of invoices is still possible and unaffected by this issue.

Q: Will this affect my ability to place new orders with GNS Wholesale?
A: No, this issue only affects invoice processing and does not impact order placement.

Update 6/Mar/25 : The quickest way to fix the GNS problem we decided was to update our software. Yesterday we updated our system and now it works.It should now work properly.

Written by:

Bernard Zimmermann is the founding director at POS Solutions, a leading point-of-sale system company with 45 years of industry experience. He consults to various organisations, from small businesses to large retailers and government institutions. Bernard is passionate about helping companies optimise their operations through innovative POS technology and enabling seamless customer experiences through effective software solutions.

Identifying peak sales hours is crucial for proper staff scheduling. Yet, typical point-of-sale reports often miss important details. By doing this, it can significantly impact your retail operation and profitability.

Here we will discuss 

- Retail staff scheduling best practices

- Data-driven employee scheduling

- Sales forecasting for retail scheduling

- Optimising retail schedules with POS data

- Hourly sales analysis for staffing

The 50/20 Rule

When you measure shop sales by hours, which we have done, you may like us be surprised how closely most of our customers' shops followed the 50/20 rule. If you examine your shop, you will find that approximately 50% of its total and traffic sales occur during the 20 busiest hours in a week. This seems true of all shops, no matter what they do or how big or small. What we did find was that different shops recorded different peak segments. Adequately staffing these peak 20 hours is considered the most effective way to drive sales, and knowing your peak hours informs critical business decisions about staffing, inventory, and marketing.

This is why knowing them is so important. If you have not identified them, you can click here.

Our research demonstrates that our clients who increased their staffing coverage during peak hours experienced an improvement in sales. What this means for your business is compelling: without increasing your overall labor budget, you can potentially boost sales simply by addressing your peak hour coverage.

Some forward-thinking retailers leverage this data strategically by running targeted promotions during traditionally quieter periods. If you are doing loyalty marketing, it's great.

The Complexity of Retail Staffing

Retail operations encounter complex staffing challenges as each department sees distinct customer traffic patterns. Your stationery department may thrive on weekends, while the book section experiences its peak during weekday evenings. Additionally, these patterns change with the seasons—holiday shopping generates significantly different demands compared to back-to-school periods.

You need department-specific sales data broken down by hour to optimise staffing across your entire operation. The good news? Your POS system already captures this valuable information, and accessing it is simpler than you think.

Harnessing the Power of Your POS Data

Here's how to unlock this game-changing information in just 10 seconds:

1. Navigate to your POS reporting dashboard
2. Select "Cash Register Reports" from the main menu
3. Click on "Sales - Register" in the dropdown menu
4. Choose "Dissection Sales by Hour" from the available report options
5. Set your date parameters to match the equivalent period from last year (e.g., if planning for March 2026, analyse March 2025)
6. Generate the report to view department-specific hourly sales data

This report is your secret weapon for data-driven scheduling. It provides a detailed breakdown of sales by department and hour, allowing you to identify peak times for each section of your shop.

Transforming Data into Action

With this powerful report in hand, you're now equipped to:

• Identify which departments need additional staffing during specific hours
• Schedule your top performers during department-specific peak periods
• Adjust staffing levels seasonally based on historical patterns
• Reduce labour costs during consistently slow periods across departments

One of our customers told me, "The most successful retailers today are those who analyse their sales data at the department level. This scheduling report ensures you have the right people in the right place at the right time". It directly improves customer satisfaction.

The Impact on Your Bottom Line

The benefits of implementing department-specific scheduling based on hourly sales data are substantial. Retailers who adopt this strategy typically see a reduction in labour costs while maintaining or improving sales performance.

One study here found that staff schedules using POS data like here by implementing more stable scheduling practices increased sales by up to 7%. It also ensures adequate coverage during department-specific peak hours.

Putting It All Together

Would you be ready to change your scheduling approach? Here's your action plan:

1. Generate your first department-specific hourly sales report today
2. Identify at least three opportunities to optimise your staffing
3. Schedule a 15-minute team meeting to implement these insights for next week's roster
4. Monitor the impact on sales and customer satisfaction over the next month
5. Refine your approach based on the results

We want the right staff in the right place at the right time.

The Payoff

Don't let valuable insights from your POS system go to waste. You can start leveraging your sales-by-hour data today and watch as your shop turns into a model of retail efficiency. Your staff will appreciate the well-thought-out schedules, your customers will enjoy better service, and your bottom line will thank you.

Written by:

Bernard Zimmermann is the founding director at POS Solutions, a leading point-of-sale system company with 45 years of industry experience. He consults to various organisations, from small businesses to large retailers and government institutions. Bernard is passionate about helping companies optimise their operations through innovative POS technology and enabling seamless customer experiences through effective software solutions.

Whether you want it or not, you have an online presence today. Many individuals and organisations search for you and your business on Google. Now when someone searches for you or your business name on Google, what do they come across? If the results are poor, this may raise concerns.

With Google's recent privacy updates for 2025, we now have more control over the information in our search results. It allows you to manage your Google digital footprint more effectively.

The new "Results About You" Hub

Google has overhauled its "Results about you" tool to make it easier for you to protect your personal information online. It represents a significant improvement in functionality that can benefit you.

It actively scans search results for personal information and alerts you when it discovers details such as your phone number, email address, or physical location.

Setting up the tool is easy.

Click here.

Setting up this privacy tool is straightforward and worth the minute it takes:

1. Visit the Results About You page through your Google account. Yes, you need a Google account.
2. Click "Get started" to enable the tool
3. Enter your full name and any other names you use professionally. A woman, for example, might put in her married and maiden name.
4. Add your personal contact information, including home address, phone number, and email addresses
5. Verify your information is correct and set up notification preferences
6. Confirm and save your settings

Once configured, Google will continuously monitor its search results for the personal information you've specified; soon, you will receive notifications when something is found.

Google will place the information in your hub for review. It also maintains a comprehensive overview of all your current and previously approved removal requests in one convenient location to monitor.

New Removal Process

I like the improvement to the removal process, which makes it significantly easier to request the removal of personal information directly from search results.

Next to each listing are three dots. Clicking on these dots will give you three clear options.

1. "It shows my info"—Use this to remove sensitive information like phone numbers, email addresses, home addresses, credit card details, and login credentials. It's a nightmare if your credit card details are online.
2. "I have a legal removal request" - For content that violates Google's policies.
3. "It's outdated, and I want to request a refresh"—This is to update outdated information.

Refreshing Outdated Content

For many retailers, outdated information can be as problematic. You may have moved locations, changed your business hours, or updated your contact information. Now, Google's new refresh option addresses this issue quickly.

What I also like about it is that previously, we had to wait for Google's regular crawling schedule, which could take weeks. Now, by clicking the three dots next to an outdated search result and selecting the refresh option, you can immediately prompt Google's systems to recrawl the page and retrieve the most current information.

This feature is particularly valuable for retailers who have recently:

• Relocated their shop
• Updated their business hours
• Changed contact information
• Refreshed their product offerings
• Rebranded their business

Why This Matters for Australian Retailers

For retailers in Australia, maintaining accurate online information is essential for customer trust and business operations. Outdated store locations, incorrect opening hours, or exposed personal contact details can lead to customer frustration and lost sales.

Beyond Google: Comprehensive Online Privacy

While Google's new tools are powerful, remember that they only affect Google Search results. The original content still exists on websites unless you contact those owners directly. For comprehensive online privacy management, consider these additional steps:

1. Regularly audit your business listings across all platforms (Google Business Profile, Yelp, TripAdvisor, etc.)
2. Contact directories and websites directly to update or remove outdated information
3. Consider using a professional reputation management service for ongoing monitoring. I have never used these services, but I am told that Incogni is a good service for a person, costing about $8 US/per month. If there is enough interest, I will track down another group deal.

The Future of Online Privacy

As privacy concerns grow worldwide, search engines and online platforms will likely offer more advanced tools for managing personal information. In this context, Google's 2025 privacy updates mark a significant step towards empowering users to control their online presence better.

Often forgotten is that failing to remove discounts silently drains your profits every day. Your point-of-sale system continues applying expired discounts, and each transaction chips away at your margins. Let's try to plug them permanently.

The Hidden Cost of Retail Pricing Errors

Studies show that, on average, 3-4% of items scanned at registers ring up at incorrect prices. This error rate has real financial consequences.

For every $500,000 in annual sales, these mistakes can cost you a lot in profit. Even a few significant mistaken markdowns per day compound quickly over time.

Beyond financial losses, these pricing errors can create legal compliance issues with consumer protection regulations.

I had a customer who, after checking, discovered that 37 expired promotions were still active in his system. These items sold at an average discount of 22% below their intended prices.

Many retailers depend on makeshift processes to update prices once promotions conclude. This method inevitably results in human error, particularly in stores with thousands of items and numerous concurrent promotions. A systematic strategy is essential to identify these pricing discrepancies before they affect the bottom line.

Implementing Effective POS System Audits

To avoid missing out on profits due to incorrect pricing, retailers should:

1. Set expiration dates on all sales and promotions. This guarantees that your point-of-sale system halts discounts promptly when a sale ends.
2. Do an audit to identify pricing discrepancies.

Step-by-Step Guide to Finding Expired Promotions

Here's a quick way to identify items that may still be incorrectly marked as on sale in your POS system:

How to Identify Expired Promotions in Your System

1. Access your stock system
2. Navigate to the Sales Promotion section
3. Generate a report for a specific date range

Step-by-Step Process to Generate an Expired Promotion Report

1. In your stock system, select "Sales Promotion"
2. Click on "Reports" (usually marked with a green button)
3. Enter the date range you want to investigate (e.g., last month)
4. Run the report to see all items affected by promotions during that period

A Few Mistakes Can Cost Thousands

Studies show that, on average, 3-4% of items scanned at registers are wrong. Every $500,000 annual sales translates to $15,000-20,000 in possible lost sales. A handful of significant mistaken markdowns per day can easily total thousands of dollars in losses over a year. It can also cause legal problems.

Solutions to Stop Erroneous Sales

Set expiration dates on all sales and promotions. This ensures your point-of-sale system stops discounts promptly once a sale ends. However, as sale labels may remain on shelves and products after promotions expire, this can cause problems with labels showing incorrectly an expired discounted price.

Staying vigilant to end sales on time and audit pricing often can help retailers stop losing profits to erroneous discounts. Just a little prevention goes a long way to bolstering margins.

Here is a quick way of finding many of these items. You can do this.

Go to the stock system.

Select Sales Promotion here.

Which pops up a screen like this.

Which pops up a screen like this.

Select reports (marked with Green)

Now, put the dates marked with a black arrow. In this case, I selected January, and out pops a report of all affected items in this period. Now, you can investigate.

Taking Action on Identified Items
Review the report for any promotions that should have ended
Check these items in your POS system to ensure prices have been updated
Correct any discrepancies immediately

By following this process regularly, you can catch and correct pricing errors before they significantly impact your bottom line.

Protect Your Profits: Next Steps

It will only take you a minute to run this expired promotion report.

Then verify and correct identified pricing errors.

If you have time, please let me know if you got any savings from this simple process.

Remember

Every expired promotion you catch recovers real dollars that would otherwise be lost. Start your first audit today and see immediate results.

These strategies will safeguard your margins, maintain pricing compliance, and boost customer trust. Don't let expired promotions quietly chip away at your profits—seize control of your pricing today.

Staying on top of removing old sales and auditing pricing is often the best way to stop losing profits from products ringing up wrong after promotions end. A little vigilance goes a long way.

If you want to compare your current EFTPOS/Credit Card providers with others, there are a few simple steps to do:

Before you begin

I suggest you ask the following:

Speed of Fund Transfers

How quickly does the provider transfer funds to your bank account? This is very important if your main account isn't with one of the big banks. Delays can disrupt cash flow, especially during busy periods. It's aggravating to collect out-of-fund messages from the bank if you have the funds in another bank and are getting them into the required bank.

Service Quality

Poor service from a payment provider can cause unnecessary stress. You can always do an online search on customer reviews for the provider you are looking at. How many stars do they have? I have seen people pull out EFTPOS systems because of bad quality.

Contact terms

You can get better rates if you are willing to commit for a decent period.

Also, as you know, a contract does not lock the provider into terms. I have often seen my clients get a letter from the providers using the rate after a year in a three-year contract, and they are switching my customers to a different rate.

Transparency in Quotes

Please always ask for the total cost in writing for provider quotes. Some providers present attractive rates but do not or underestimate items that add up over time. Could you make sure this is in writing? If you get into a dispute, arguing over one figure in a total cost is much easier than a rate sheet.

Once you get this total cost, you still need to check. It's easy after you have done a few, like me.

Key Information You'll Need to Calculate EFTPOS Costs

To calculate your EFTPOS costs accurately, gather the following details:

Card Mix

You should get this from your existing EFTPOS statements or your total reports. You need a breakdown of transactions by card type: debit, credit (generally VISA and MasterCard), and international cards, e.g. AMEX.

• Monthly transaction volume (number of sales)
• Average transaction value

What the EFTPOS/Credit provider wants is

• Monthly transaction total by type
• Average transaction value

If this data isn't readily available, estimate based on past sales and your experience.

Fee Structure

• Transaction fees: Fixed (e.g., 25¢ per transaction) or percentage-based (e.g., 1% of the transaction value)
• Terminal rental fees: Monthly charges (e.g., $30/month) or upfront purchase cost
• Other fixed fees, account fees, gateway fees, etc.

Additional Costs

• Setup fees for new EFTPOS machines
• Chargeback fees (typically $15–$35 per dispute)
• Stationery costs (e.g., receipt rolls)
• Equipment replacement or repair fees. Stolen EFTPOS units were a problem for our clients a short time ago.

Step-by-Step Calculation

Once you've gathered the necessary information, follow these steps:

Calculate Debit Card Fees

Debit card fees are often lower than credit card fees. Use one of these formulas:

• Fixed fee: {Monthly Transactions} x {Debit Rate}
• Percentage fee: Monthly Transactions} x {Average Transaction Value} x {Debit Rate}

Example:

• 1,000 debit transactions/month
• Average transaction value = $50
• Debit rate = .8%

Calculation: 1,000 x $50 x .8%

Calculate Credit Card Fees

Use the same formula as above but with the credit card rate, which is usually more.

Example:

• 300 credit transactions/month
• Average transaction value = $50
• Credit rate = 1.2%

Calculation: 300 x $50 x 1.2%

Calculate International Card Fees

International cards incur higher rates due to additional interchange and scheme fees, but the above formula is the same.

Add Fixed Costs

Include monthly terminal rentals and other fixed expenses like stationery or compliance fees.

Example:

• Terminal rental = $27.50/month
• Receipt rolls = $26/month

Total fixed costs: 27.50 + 26

Factor in Variable Costs

Some costs, like chargebacks, are unpredictable; I use a yearly estimate and calculate a monthly average. One point that helps here is having a camera recording the EFTPOS unit.

Example:
If I go about one chargeback a month on average, it might be
Chargeback fee estimate = $30/month

Here is a sample EFTPOS sheet, I made up.

It adds up.

Tips for Managing EFTPOS Costs

Negotiate Rates

Many providers will offer better rates if you commit to a longer-term contract or demonstrate high transaction volumes.

Check Rates

For some reason, and I do not know why, different suppliers quoting the same rate somehow get different figures. When I was analysing some figures for a customer, I found that 1% from CBA and 1% from TYRO gave different results. If this happens to you, I suggest you make some enquiries. 

Push the payment methods with cheaper fees.

Do not forget that Cash has many advantages here.

Integration is great

But it does often cost extra

Use Least-Cost Routing

If it's not in effect, please put it on immediately. Check here for details.

Review Statements Regularly

Check for hidden charges or errors in billing.

Final Thoughts

Understanding your EFTPOS/Credit costs is needed to run an efficient business.

Yesterday, I met with a bank representative about securing better EFTPOS rates for our clients. The subject of least cost routing (LCR) came up after I pointed out that our analysis of EFTPOS fees showed a big difference in fees between banks even though they had similar rates. I discovered that many merchants lost thousands of dollars a year last year in fees because of ignorance.

To understand why these unnecessary costs occur and how to avoid them, we must first understand the mechanics behind payment processing and the critical role of least-cost routing.

Least Cost Routing (LCR)

Least Cost Routing (LCR) is a payment processing feature that can significantly reduce your fees when processing debit/credit card payments.

When a customer taps their card, the payment can go in as an EFTPOS or credit card.

Now, some banks will often do a deal that both go through as 1%. Generally, this costs you more. So it's no wonder they offer it.

What is smarter is to have EFTPOS charged as a flat fee per transaction, say, $0.15-$0.30. Let us work here with 20 cents for this blog post. Visa/Mastercard generally go in as percentage-based fees, e.g., 0.8%-2% of the transaction value, say 1.2%

The exact charges will vary but generally depend on your average transaction value and the amount you send through the system.

Payment processing costs

Let's say I come into your shop, buy a $10 item, and tap. Your cost if it is EPTPOS is 20 cents. Your cost if it's Visa/Mastercard is 12 cents. It is better for you that it goes through as a Visa/Mastercard.

Now, if I brought a $50 item, your cost if it is EPTPOS is 20 cents. Your cost if it's Visa/Mastercard is 60 cents. It is better for you that it goes through as an EFTPOS here.

The EFTPOS flat fee model is usually cheaper for transactions, typically above $30-$40.

Without Least Cost Routing enabled, your payment terminal automatically processes contactless "tap-and-go" payments through Visa or Mastercard networks. If you have it enabled, you can direct them to the cheapest system.

Now, here's the kicker: There are two different types of Least-Cost routing, LCR and MCR, and although banks tend to call them the same, they are not.

LCR vs. MCR: The Critical Distinction

Let's start by untangling the often misunderstood terms.

With LCR enabled

• Each transaction in real-time is analysed
• Fees are automatically calculated for each route.
• The payment is routed through the network that will cost you the least

The key advantage? There's no manual intervention required.

Merchant Choice Routing (MCR)

With MCR, you, as the merchant, have the choice of which payment network to route a transaction. You must understand the costs and select the route manually each time.

Reasons for the Financial Impact

Ignorance

Many merchants remain utterly unaware that LCR/MCR exists. Banks do not automatically set them up; you need to ask.

Misleading Marketing

Some payment providers market the MCR solutions as LCR, leading merchants to believe they automatically get the best rates when they do not.

The Complexity Conundrum

It's another thing to remember in retail when doing a transaction.

Set It and Forget It Fallacy

Merchants often assume that everything is fine once MCR is enabled. They don't realise that they must monitor and train their staff.

The Staff Apathy Factor

This is huge. Even if the owner understands the importance of the payment, if the staff member processing the payment doesn't understand or care about the difference, they will route the transaction through the most convenient (often most expensive) network.

The Hidden Cost of Inaction

The cumulative impact of improper routing is staggering:

• A cafe processing 200 daily transactions could lose $15-20 per day, or over $5,000 annually.
• A retail store with an average transaction of $80 could save up to 1% on each sale through proper routing—potentially thousands of dollars per year.
• For a business with tight margins, these "invisible" costs can be the difference between profitability and loss.

Taking Control: How to Really Optimize Your Payment Processing

Become an Informed Consumer

If you have the least-cost routing, activate it and then find out how it works. If possible, demand LCR.

Work out the best system for a transaction to go through as debt or credit card.

Prioritise Staff Training

Provide your staff with clear, concise training on how to use the EFTPOS system correctly.

Monitor

Go through your statements that your instructions are happening.

Save on transaction fees

You can make substantial savings with a little effort and work.

As Australia's number one newsagency software provider, I believe we found while recently updating our marketing list that we were shocked to discover how many Australian newsagents hadn't claimed their free Google Business Profile (GBP). Out of an estimated 3,000 newsagencies nationwide, we estimate that less than half have one. That is a horrible statistic.

Now, I have spoken about this many times.

This gap represents a significant missed opportunity for most newsagents, considering the sheer volume of online newsagent searches to find their location, almost all by customers looking to purchase something from a newsagency.

Although the figure is not released by Google, looking at our SEO package, it estimates that Australians perform over 55,000 searches every month for "newsagent near me" and "newsagency near me". As I stated, most of these searches customers use to direct them to a newsagency to buy something. Yet, approximately 1,500 newsagents are missing out as their potential customers will never find their business. What these customers will see are other newsagents. 

Why go to all the trouble of making your shop the best if no customers come?

What Is a Google Business Profile?

A Google Business Profile is a free tool that puts your newsagency on Google Search and Maps. It displays essentials like your location, hours and phone number.

Why It's a Game-Changer for Newsagents

Boosted Visibility

Show up at the top when someone searches for a newsagent nearby. Look at the image above.

Trust Factor

A polished profile with photos and reviews makes customers more likely to choose you.

Local SEO Edge

Climb higher in local search rankings with a well-managed profile.

Smart Insights

Access data on how customers find and interact with your listing.

It is free and low-effort. You can set it up in under 30 minutes.

Turning Losses Into Gains or The Real Cost of Inaction

If you do not have one, with 55,300 monthly searches for newsagents and only half of them visible online, each newsagency gets around 40 monthly searches on average.

Now consider this.

Lost Revenue Impact

No Google Business Profile means missed foot traffic. Say an average sale is $25. If half of those people were coming to buy, that is, 20 customers a month, they should have picked up. In dollars, that would be $500 a month; those newsagents have lost $6,000/year plus possibly much repeat business from those 20 people.

How to Set Up Your Google Business Profile in 5 Simple Steps

Claim Your Spot

Head to Google Business Profile

1. Search for your business.
2. If not, create a new listing.
3. If it is there, check that you have claimed it; if not, claim it.

Add Your Details

Enter your business name, address, phone number, and hours.

Pick categories like "Newsagent" or "Lottery" to match customers' searches.

Show Off with Photos

Use your smart camera to take a few clear shots of your storefront and products. Add them to your profile; this is important as profiles with photos get 42% more direction requests.

Stay Active

At least once a quarter, go into your profile and update it.

Claim Your $6,000: How You Can Win with Google Profiles

With 55,000 monthly searches up for grabs and half of Australia's newsagents missing out, the time to act is now.

Claim Your Profile Today, its free!

Loyalty programs are a fantastic way for SMB retailers to boost customer sales. You'll need to let your customers know their value. Adding a charitable giving component to your loyalty program would work well. It will appeal to socially conscious customers and provide instant gratification a key element in any loyalty program.

Here, we will discuss crafting a loyalty program that drives sales.

The key metric used here for this loyalty program is 5 points for every dollar spent in the shop, $1.50 off for every 100 points, or $10 off for every 500 points. The customer can instantly convert any number of points to your nominated charity at $10 for every 500 points, so it says they have 12 points. So you will donate 12/500 x $10 = 24 cents. Remember, you are getting the tax deduction here. Plus, donations are non-refundable.

Now, your nominated charity must be a strictly non-political charity that no one would complain about, e.g. the Heart Foundation.

Setting the Stage, the message

These messages introduce your loyalty program and ensure customers understand its benefits while highlighting any charitable options.

Your message should grab attention and clearly explain how your loyalty program works, including any charity options.

Subject line: Big News! [Your Store Name] Rewards are Here!

Body: We're thrilled to introduce our new loyalty program designed to reward you, our valued customer! Earn 5 points for every $1 you spend and DOUBLE points on selected items. Redeem points for discounts: 100 points = $1.50 off 500 points = $10 off! Or donate your points to [Heart Foundation] instantly! Join now and enjoy exclusive perks, savings, and the chance to make a difference. [Sign up today →]"

Part of the sign-up is their email address. Remember, you can send emails for nothing.

Why It Works

• Combines excitement with precise program details.
• The charity options upfront, appealing to socially conscious people.
• You need a strong call-to-action (CTA) to encourage immediate sign-ups.

Welcome Email: Make a Great First Impression

Once someone joins your program, follow up with a warm welcome email that makes them feel appreciated and highlights personal rewards and donation opportunities.

Subject Line: Welcome to [Your Store Name] Rewards!
Body: Thank you for joining our loyalty program! You'll earn 5 points for every $1 spent as a member. Would you prefer to give back? Transform your points for [Heart Foundation] instantly! Redeem your points for fantastic rewards now: You get $1.50 off for every 100 points or $10 off for every 500 points!

Why It Works

• Personalised tone strengthens connection with customers.
• Introduces donation mechanics clearly and early.

Social Impact Strategy: Loyalty Programs That Give Back

I confess it's not the reason why my company donates to charity, but I certainly let people know about it.

Adding charitable giving options to your loyalty program drives customer engagement and builds goodwill for your business. Here's how to position this effectively in your emails:

Why instant Charity Options work.

Customers who buy from you irregularly will think they will never get enough points, so they do not bother; now, they know they get something if they buy. Many customers like businesses to support social causes. A study showed Australian consumers are more likely to buy from companies that support charities.

Incorporating charity into your loyalty program can enhance emotional connections with customers and encourage contributions by showing the direct impact of their actions on others.

Email Example: Promote Charitable Giving

Subject Line: We Make a Difference with Your Points
Body: Your rewards can do more than save you money—they can save lives! Donating your points to [Heart Foundation] at checkout. Together, we can fund lifesaving research and support those in need."

Highlight the impact with progress bars: *"Thanks to members like you, we've donated $2,340 to the Heart Foundation → Goal: $5,000!

Do not forget to celebrate a goal. For instance:

"We hit our goal! Thanks to you, we raised $5,000 for the Heart Foundation."

Keeping Customers Interested

Once customers are in your program, you need to send emails so they remember you. You can also keep them engaged with enticing offers to encourage repeat purchases.

Lotto is great for this as it has regular super draws. Also, do not forget holidays. For example, it was just Valentine's Day; you could have sent out an email stating that you have great gifts for Valentine's Day and maybe added a note of double points on these gifts.

Limited-Time Offers with a Social Twist

Time-sensitive promotions combined with charity appeals are highly effective at driving action.

Subject Line: Double Points + Double Donations This Week Only!
Body: Earn DOUBLE points on selected items this week AND double the impact of your donations —this week only!"

Relationship Builders

Every email nurtures long-term relationships

Final Thoughts

A well-designed loyalty strategy can transform an occasional shoppers into loyal customers. Use clear communication Urgency-driven offers Personalised touches

Include the current donation amount and milestone.

Yesterday, I attended the Global Virtual MarTech Summit 2024. What I like about this summit is that the speakers, who are all very experienced, use retail marketing technology. Although these tend to be from the high end of town, they are relevant to SMB retailers regarding how modern businesses approach customer engagement and technology integration.

Balancing Technology and Personal Connection

It's ridiculous to do what some people do: buy an advanced computer to humanise their business.

Everyone agreed that although technology has advanced dramatically, it cannot yet replace the human element. Building personal connections with customers fosters trust and loyalty, essential for long-term success. Customers are more likely to return to businesses where they feel an individual bond.

Making Data Work for Your Business

Technology needs solid, integrated data. The speakers highlighted the problems with information being scattered over many different systems. A shop is better off with one integrated POS System to make technology work.

Listening to Your Customers

Everyone felt that you have to listen to your customers. They noted that most of what people say about your business doesn't come to or from you. They felt you needed Social media and Google search to fill this gap. It can provide a wealth of information about your customers' thoughts about your brands and products. Reading these conversations can offer valuable feedback and early warning signs. For instance, if you notice people on X(Twitter) saying, "I stopped buying XYZ because..." something is wrong.

Emerging Technologies for Marketing

There wasn't a clear consensus on the best marketing tools; everyone seemed to use something different. Of the free AI, Google Gemini was broadly the favourite. I was unsurprised about this, as our tests showed Google Gemini was narrowly the best for retail here.

We found that this platform combines search and performance advertising capabilities, offering businesses a powerful tool for more effectively reaching their target audiences.

Predictive Analysis for Future Insights

Predictive analysis is a hot technology in retail. Here, you use technology to help you see what is likely to happen so you can make plans.

Now, I would like to finish up on how you can use it as today, this is the buzzword. If you want to know where the action is in retail technology, I strongly urge you to work through it.

I used Google AI here to help a newsagent forecast trends and make informed strategic decisions. You'll need to create an account to use it.

Have a read of a sample conversation I made for a scenario of a newsagency in a small strip centre.

If you go through it, you will get the idea.

If I were continuing, I would do it by selecting a topic and asking questions on each topic, a sample of the continuing conversation might be:

Adapting the Business Model

Since retail-focused shops are replacing traditional news agencies, how can I embrace and develop revenue streams for gifts, toys, and stationery?

What kind of gifts should I look at to substantially grow my gift revenue?

Should I stock a few lines with more gifts in each, or should I have more lines with fewer gifts in each?

I am thinking of phone cases; what are some pitfalls here?

What extra products should I consider to add revenue to my business?

Customer Engagement and Service

How can the newsagency actively engage with greeting cards to boost sales?

Financial and Operational Efficiency

What can I do to cut costs to save money?

Location Specific

How will the presence of a Woolworths supermarket affect my business?

What opportunities exist with nearby offices and gyms?

etc. etc., I would be going for a few hours.

Getting Started with such predictive analysis

To begin integrating AI into your marketing strategy, follow these steps:

Define Clear Objectives

Identify what you want to achieve, such as more customers or profit. Do not worry; you will have plenty to think about.

Use your information

The more, the better.

Do it a few times

I always say it's not hard on your third attempt.

Conclusion and Next Steps

I hope you understand what people are looking for in technology. What is clear is that retail is evolving. With changing customer expectations, rising competition, and the need for efficiency, SMB retailers must adapt to thrive.

It is said that "Strong people can break, intelligent people can overthink, beauty in people fades, but adaptability will go forward."

Update: I wrote this article a few weeks ago and was asked about the other free AI model, GWEN, that was recently released. So, I decided to test this one, too, and add it to the list. It's an excellent AI model. Also, for the sake of completeness, I decided to add Microsoft Copilot. So here is the updated list.

No one has talked about artificial intelligence (AI), and now it seems people are talking about little else. We have been actively involved in AI for several years now.

In retail, AI promises to boost sales and reduce operational costs in the POS system. Like everyone else in business, those leveraging AI will stay competitive in a rapidly evolving market. 

Comparison of AI Models

A good leaderboard of what AI models is available here.

But these are not measured on what our clients now use and the problems they encounter. So, to understand the current landscape of AI needs in retail, we compared several leading widely available AI models:

1) DeepSeek

2) Gemini

3) ChatGPT

4) Claude

5) Meta AI Facebook

6) Grok 2

7) GWEN

8) Microsoft Copilot

We tested these models on real-world scenarios that retailers encounter, such as product descriptions, inventory management, customer service, and sales forecasting. We then combined the answers, amended them by hand and came up with answers that we scored 40. We then compared each AI's answer to this score of 40. All of this took us a lot of work.

Our test results showed that Gemini (Google) was the top performer, scoring 39 out of 40. It also offered a comprehensive package with many additional benefits, making it an attractive choice for businesses seeking a robust AI-powered POS system.

Claude excelled in writing capabilities, scoring 37, which makes it most suitable for tasks requiring explicit and engaging content.

ChatGPT and Grok 2 scored 36, demonstrating their ability to handle various tasks effectively. What we liked about Grok 2's answers is that they contained advanced information on items the other AIs did not have. If, for example, a new game came out and you wanted to see what people thought about it, Grok 2 gave the best response. I cannot wait to see Grok 3, which is overdue now.

DeepSeek scored 35 despite being significantly cheaper. It offers impressive performance at a fraction of the cost of other models, making it ideal for businesses requiring API access.

GWEN scored 34, which is a bit lower than Deepseek's, but like Deepseek, it is free. We weren't that impressed with what the AI model could achieve compared to the other models mentioned; it also lacks an API, which could lead to issues in usage.

Microsoft Copilot scored 32, but like Deepseek, it is free and integrates well into Microsoft products that many of my clients use. Again, we weren't impressed with what the AI model could achieve, but if you use Microsoft products, it fits well into the suite. 

However, Meta AI (Facebook) struggled, scoring only 30, but was still included in the assessment due to its potential in specific use cases. Overall, I would not recommend it as your primary AI.

Recommendations

Gemini is likely the best choice if cost is not a concern due to its superior performance and additional features. Google's support and integration capabilities make it an excellent solution for businesses seeking a comprehensive AI-powered system.

However, DeepSeek presents a compelling option for those prioritising cost-effectiveness. At only 2% of the cost of ChatGPT, it delivers nearly comparable results, making it an attractive choice for businesses requiring API access.

Grok 2 is particularly noteworthy, especially with its upcoming update. Its integration with X (Twitter) offers access to a vast source of real-time data, which can be invaluable for businesses that must stay informed about the latest trends and news.

AI in POS Systems: Promises

English and spelling

Not everyone is good at English with AI lousy spelling, and people with bad grammar can communicate in writing better. It also allows them to communicate better with non-English speakers.

Marketing material

AI can be successfully used to write marketing material. A client wanted to create fancy names for their lotto syndicate, so they used AI to help them.

Real-time Predictive Analytics

AI analyses sales data and market trends to forecast demand, helping businesses optimise and prepare for busy seasons. For example, a retailer can use AI to predict a surge in demand. As trends overseas tend to come first before they hit us, they can tell us where the market is going.

Personalised Marketing

AI could provide tailored recommendations and promotions based on customer purchase history and preferences, fostering loyalty and boosting sales.

Dynamic Pricing Optimisation

We like that it can better set prices in real time based on demand. Companies dealing with marketing events often have goods that sell well in that season, but the demand for the product collapses as soon as it's over. We are hoping AI can help us with this, too.

Implementation Challenges

Implementing AI in POS systems can present challenges. The answers are often not as good as they look. They are often wrong, and it's hard to argue with it because they look so right.

The future

It is unclear where the AI market is going. Will consumers want a low-budget or medium-budget, or are they prepared to pay for an expensive system? One company told me they spend $200/month on ChatGPT, which is $2,400 annually. Will the consumer bear that?

The other issue is whether a business needs a car or a truck in AI. In the context of retail POS systems, AI is not just about speed or luxury; it's about finding a solution that can handle the workload efficiently. Businesses need a reliable truck rather than a sports car to carry a heavy load rather than speed.

I am sure there are privacy issues, too. Some AIs are specially built with that in mind. But this all would involve a deeper discussion of data privacy, security, and compliance (such as GDPR or Australian privacy laws) beyond the scope of this post. 

Some industry research shows that over 70% of retailers plan to adopt AI within the next two years. I would not be surprised if it will be closer to 100% in one year, as AI can enhance competitiveness and drive growth.

FAQ: Frequently asked questions

Q: What is the role of AI in POS systems?

A: AI in POS systems promotes boosting operational efficiency.

Q: Which AI models were compared in our tests?

A: The models tested included DeepSeek, Gemini, ChatGPT, Claude, Meta AI (Facebook), and Grok 2. These were evaluated in real-world scenarios such as product descriptions, inventory management, customer service, and sales forecasting.

Q: What were the results of the AI model comparison?

A: Gemini (Google) scored the highest at 39 out of 40, offering a comprehensive package with additional benefits. Claude excelled in writing capabilities, scoring 37. ChatGPT and Grok 2 scored 36, while DeepSeek scored 35 despite being significantly cheaper. Meta AI (Facebook) scored 30.

Q: Which AI model is recommended for businesses with no budget constraints?

A: Gemini is likely the best choice due to its superior performance and additional features. Google's support and integration capabilities make it an excellent solution for comprehensive AI-powered systems.

Q: What about cost-effective options?

A: DeepSeek is a compelling choice for businesses prioritising cost-effectiveness. It offers impressive performance at a fraction of the cost of other models, making it ideal for those requiring API access.

Q: How does AI improve communication in retail?

A: AI helps individuals with limited English proficiency communicate more effectively in writing. It also facilitates better communication with non-English speakers.

Q: Can AI assist with marketing tasks?

A: AI can be used to write marketing material, such as creating product names or promotions. It can also help generate engaging content.

Q: What are the benefits of AI in predictive analytics and personalised marketing?

A: AI analyses sales data and market trends to predict demand, assisting businesses in preparing for peak seasons. It also offers personalised recommendations and promotions based on customers' purchasing history, enhancing loyalty and driving sales.

Q: What challenges are associated with implementing AI in POS systems?

A: Utilising AI can present challenges, such as ensuring the accuracy of AI-generated responses and integrating AI with existing systems. Additionally, although AI responses may seem correct, they can still contain errors.

Q: What does the future hold for AI in retail?

A: The future of AI in retail appears promising, as over 70% of retailers plan to adopt AI within the next two years.

Q: How does the analogy of a "truck" apply to AI in POS systems?

A: In retail POS systems, AI is not just about speed or luxury; it's about finding a solution that can handle the workload efficiently. Businesses need a reliable "truck" rather than a sports car to carry a heavy load effectively.

Q: Are there privacy concerns with AI in POS systems?

A: Yes, very much so. Some AI systems are claimed to be designed with privacy in mind. It remains an essential consideration for businesses implementing AI solutions.

Q: Is a POS system AI?

A: A POS system itself isn’t AI but can be integrated with AI to enhance its capabilities.

Update: The federal and SA governments have blocked access to DeepSeek over its network and directed public servants to stop using and remove it from devices. More details are available here. There are security concerns over the product. 
 

Suppliers tend to prioritise larger retailers because of their product stupidity (If a large retailer is not monitored, they often do stupid things), higher spending power and perceived reliability. SMB retailers face problems securing favourable terms, yet SMBs need to establish supplier relationship management despite these obstacles.

Ask your suppliers where your business fits in their priorities. Understanding your position can help you tailor your approach, such as negotiating better terms or diversifying your supplier base.

Diversify Your Supplier Base

Relying on a single supplier puts your business at considerable risk, including stock shortages or price hikes. What you should consider is diversifying your supplier base:

• You reduce dependency risks.
• You gain leverage in negotiations by having alternative options.
• You ensure consistent product availability.
• Have a better pool of products to select from.
• You're not left stranded if one supplier faces disruptions.

Actionable Step: Use your POS system to track supplier sales performance. Could you identify which suppliers are underperforming and explore alternatives to fill gaps?

Negotiate Beyond Price

Negotiation isn't just about securing the lowest price; it is about more. Often, the seller has more flexibility than initially disclosed, but you must be willing to ask first.

What to Negotiate:

• Extended payment terms (e.g., 30-day credit).
• Bulk discounts or promotional pricing.
• Marketing support
• Shipping Terms

For example, I received a huge order and told our supplier I needed a better trading term to help me get the order and fast delivery. I got both. Remember, you can negotiate improved trading terms and expedited delivery by highlighting the mutual benefits for both parties.

Pro Tip: Once you've diversified your supplier base, use their competition as leverage during negotiations.

Conduct Independent Research

Suppliers may present information that benefits their agenda but verify everything independently. Ask your customers, visit similar shops, examine the advertising, use your POS reports, and do Google searches. I find that Amazon's top-selling lists in Australia are beneficial resources. Check here.

These are some items to check:

• Compare sales data between Supplier A and Supplier B for similar products.
• Assess whether each supplier's margins meet your financial targets. Some suppliers hide their margins, which can be a problem. A typical problem is that some quote markup and some margins. Always work in margins.
• Investigate alternative suppliers offering better terms or unique products.

Offer Products at Multiple Price Points

Stocking products at different price levels allows you to cater to diverse customer segments while also strengthening supplier relationships:

• Budget-friendly options attract cost-conscious shoppers.
• Mid-range products appeal to the average buyer.
• Premium items target customers seeking quality or exclusivity.

This strategy not only broadens your market reach but also creates upselling opportunities.

Leverage Technology for Efficiency

Your POS system has an invaluable tool for managing supplier relationships and improving operational efficiency:

• Use the report "Sales Comparison by Supplier" to rate your suppliers.
• Automate reordering processes based on sales trends.
• Monitor margin creep (declining profit margins) and address it with suppliers promptly.

Use Sales Comparison by Supplier

Use the "Sales Comparison by Supplier" report in your POS System. This report will show you͏ the actual figures, and the͏ changes over time for each supplier. By ͏analysing your suppliers, you can gain valuable insights about your shop based ͏on various criteria such as the number of sales, total value of sales, average sale amounts and ͏profit. For example, it is important to determine which suppliers are unde͏rperforming or overper͏forming. Check if they are giving you enough margins to meet your needs.͏

How to Access the "Sales Comparison by Supplier" Report

To access the "Sales Comparison by Supplier" report, follow these steps:

It is in the register sales reports; find the report "Sales Comparison by Supplier."

Click on it, and you will get this screen.

How to Interpret the "Sales Comparison by Supplier" Report

You have a report of your suppliers that shows you the summary statistics for each supplier. They are based on each criterion you selected and a comparison of how you have been travelling with them. The big ones and those with significant movements in the comparison percentages are fascinating.

Look at the profit figure. Today, we are seeing significant downward margin creep. This is an excellent place to see it. There appear to be many reasons for this downward margin, and it seems to be both due to changes in customers and suppliers. I will discuss this in another article.

Now, rerun this report and compare suppliers based on those that handle similar products. Now, compare and contrast these different suppliers based on their performance over time, noting the number of sales and profit.

Build Strong Relationships

Suppliers are more inclined to give more to retailers they see as partners instead of merely vendors.

How to these relationships:

• Please make sure to let them know about your needs and concerns often.
• Pay invoices on time to build trust.

• Show loyalty by prioritising their products when possible.

• Tell them information that they may find helpful.

For example, if a supplier launches a new product line, consider promoting it immediately. This shows commitment and builds goodwill.

Take action Based on Data Insights.

How to Customise the "Sales Comparison by Supplier" Report

To customise the "Sales Comparison by Supplier" report, follow these steps:

Select a period for the report, let us keep it simple so start with the past 12 months and compare it with the previous 12 months. So leave it AS IS and run the report. Afterwards, feel free to explore more options as desired.

Screenshot of Customised Sales Comparison by Supplier Report

Using data-driven insights from tools like the "Sales Comparison by Supplier" report allows you to make informed decisions:

1. Identify underperforming suppliers. Then, address any concerns with them directly.

2. Strengthen relationships with high-performing suppliers.

3. Monitor trends such as declining margins and/or dips in sales.

Example: If Supplier A's products exhibit decreasing margins over time due to increasing costs, renegotiate the terms or consider switching to Supplier B, which has superior profitability metrics.

Challenges and Opportunities

I encourage you to contact underperforming suppliers and express your concerns. Please also inquire about how you can collaborate more effectively with well-performing suppliers and how to do more with them.

Please give it a go and see how it goes.

Valentine's Day offers retailers a chance to increase sales, but achieving understanding involves more than just figures.

It's crucial to analyse your store's performance to determine what worked well and what did not and to improve. Here’s a guide to assist you in evaluating your Valentine’s Day sales.

Last-Minute Shoppers

Many Valentine's Day purchases are impulsive, so people buy even after the holiday. Please keep displaying your themed products for a little. Also, remember that some bargain hunters are now looking.

The Importance of Measuring Sales for Businesses

Businesses need to measure during busy seasons such as Valentine's Day. These days are unusual, and what you find on them can work against you because they are uncommon. This makes it harder to make decisions. Luckily, tracking sales has become more straightforward and practical with a modern POS system.

Sales Reports

Sales reports are crucial tools for monitoring sales performance. They show your profit, bestselling products, and employee performance. Using these reports, you can identify trends and make data-driven decisions.

How to Track Sales Performance

Go to reports and click on sales.

This report will allow you to check how each department in your shop is doing compared to previous periods.

Now select the dates you are interested in, 14 February 2025 and 14 February 2024

I am ignoring all the extra options for this example. Please feel free to review this later after you work through this example.

When reviewing reports, navigate the left-hand menu to focus on the most relevant departments. It will help you pinpoint areas of success and those needing improvement.

The advantages of utilising sales reports: By analysing sales data, you can determine, in particular, the bestselling products and employee performance. Your business strategy must be to gain insights to maximise profits. If you follow what happened on those days, you can identify trends that you need to make informed decisions. It will help your businesses make data-driven decisions.

Another good way to measure sales on Valentine's Day is through employee sales analysis. It is interesting because, by analysing sales data, you can identify employees who perform well.

Top-Selling Products

Create a list of your best-selling items! Did red roses or heart-shaped chocolates fly off the shelves? Also, please remember items that didn't sell well; each has a story for me. In my experience, it's best not to fight the market if the public wants these heart-shaped chocolates from you; give them to them and do not try to do better.  

Leftover Stock

Everyone hates these items if they cannot be sold after Valentine's Day. These items highlight what did not resonate with customers, so if you're left with too many red candles or gift baskets, make a note for next year.

Sold-Out Items

Which products sold out too quickly is more important? These cost you money. For instance, if heart-shaped chocolates sold out too quickly this year, plan to increase inventory next year.

Summary

> Valentine's Day is an excellent time for businesses to boost sales, but it requires strategic planning and measuring sales.

> Measuring sales during busy seasons such as Valentine's Day is essential.

> Sales reports are great for monitoring sales performance.

> Employee sales analysis is another way to measure Valentine's Day sales. It can identify high-performing employees and those who need more training. Using this information, you can boost sales.

Businesses can use this information to boost sales and customer satisfaction.

(Friendly Advice for Non-Tech Business Owners)

In 2025, it's clear that Facebook's recent changes have made it more difficult for you to reach your customers for free. Before, businesses could easily connect with their customers without any cost. While it's still possible, it's not as easy as it once was. Facebook increasingly encourages businesses to pay for advertising to reach their audience.

Also, it got better and more complex, so now it might feel tricky, but it's still a good tool for local shops wanting to connect with their customers. Let's walk through some changes and how you can make it work for your business—no fancy tech skills needed.

Why Your Shop Needs Facebook (Even Now)

Every local business should keep its Facebook page updated. Think of it like your digital shop window - people expect to find you there. If they look, they should find you; if Facebook sees that they want to find you, it will push you.

What if your potential customers look for you and find your competitors?

What your Facebook page shows is:

You're open and active

Customers check Facebook before visiting

Answering questions quickly

Facebook likes that as do your customers and potential customers.

• A thumbs-up emoji
• All you need is a short, friendly message
• Answers to any questions, if you do not know the answer, tell them you are investigating. -Talk like a local.

Sharing what's new

Could you take a picture of what is new or your weekly special? If, for example, you have a lotto, there is no reason why you cannot post something new once a week. Someone won big in the shop; there is a good draw, your opening times, etc.

Free Tactics That Work

Post When People Are Browsing

If you share when folks are looking, Facebook shows your posts to more people.

11 AM-1 PM

Perfect for lunch break shoppers
Please don't post after 6 PM - your post gets lost overnight.

Videos Get Seen More

You don't need fancy equipment. Try these easy ideas:

• Film a 20-second video of new stock arrivals
• Record staff explaining a product's features
• Share customer testimonials on camera (This is excellent stuff in retail)
• Top products. Why not set up a free product showcase? People like to buy stuff that their peers are buying.
• Go to your page's "Shop" tab
• Snap photos of your top 5 products
• Add simple descriptions

Events

St Valentine's Day, do you sell cards, toys for pets, perfume? Snap a few of them and put them up. Cards inside and out as many people really care about the words.

Save Time With These Simple Tricks

Batch Your Posts

Pick a quiet morning to:

1. Write 3-4 post captions
2. Take photos of your products
3. Schedule them using Facebook's free tool

Check What's Working

Visit your Dashboard weekly to see what your readers like and want to see:

• Which posts got the most comments
• When your followers are online
• How many people clicked your photos

Your No-Stress Action Plan

Here is a step-by-step plan to try.

-Ask your customers to give you likes on Facebook.

Now, you can go to your top-selling report and pick your top five selling items by quantity. Take pictures of them. I discussed how to do this here.

• Add these top five products to your Facebook Shop
• Make a few Facebook posts showing these items.

Conclusion

Consistency matters more than perfection. If you wait for perfection, you will do nothing. You can always make it better later. Start small.

A single sapling becomes a forest through daily growth, not instantaneous majesty.

Facebook requires more effort than before, but it's still worth it.

Receipt Marketing: A Powerful Tool to Boost Your Business

A crumpled receipt at the bottom of a shopping bag is one of retail’s most powerful marketing tools. About 92% of Australian consumers check receipts before recycling them, and forward-thinking retailers are transforming this afterthought into a strategic advantage.

Receipt marketing is a low-cost, effective marketing technique. It involves adding promotional messages to the point-of-sale (POS) receipts businesses issue after a sale.

This article will discuss receipt advertising, its features, and some methods for utilising receipt promotion to support your business.

Reasons for larger receipts

Small businesses often do small receipts as it is cheaper to print a small receipt than a larger one, but you notice that majors tend to use large receipts. Could you take a look at a supermarket receipt today? They have done their figures. If you'd like something to think about this, you can check out this video.

While small receipts are financially savvy, more significant receipts offer many advantages. 

What Are Its Advantages for Business?

Receipt promotion is a low-cost method businesses can use to increase. Special offers are added to the receipts given to clients after the sale.

Receipt promoting offers businesses a few advantages, including:

> A savvy method for contacting the people who buy from you.
> Receipt messages are a minimal expense item.
> Be very flexible with the message, which can urge your customers to return and make extra purchases.
> Offering customised offers and advancements to your customers.
> An easy method for building your shop by adding your shop details.

No matter what the size of your business, receipt promoting offers a financially cheap method for drawing customers.

Ideas for utilising receipt messages

Coupons

People are searching for cash savings, so put an exciting offer on the POS receipt. 
> Try to make it engaging.
> Keep the offer straightforward. A modern consumer will not sit down and try to figure out what you are trying to say. A helpful tip here is to ask a kid about ten years old to read it and tell you what you want to say.
> Make it simple 
> Make the offer real. You have an opportunity to sell; the last thing you want is for the customer to think it's ridiculous. I can assure you the customer will remember that.
> Put a cutoff date on the offer. It creates a need for your customers to move soon.
It may end a common legal problem when an offer is valid. 
> Try to make the offer something that drives more sales to the business. Some items have excellent added sales value. 

Marketing season

There are times of the year when people buy unique goods. You can use your receipt to let your customer know you are in this market, too.

Customer feedback

You can use the receipt to get customer feedback, but I will discuss this in another post as you need special equipment.

Thank you message

Thanking customers can be an easy way to foster business loyalty. Showing appreciation may make customers more likely to buy from your business.

Could you consider saying something like this?

"We appreciate your support for our small local business! Your patronage means a lot to us, and we are grateful for customers like you who help keep us going. We look forward to serving you again soon and wish you all the best!"

Creating Your Receipt Advertisements.

You should work out your message first by following this rule.

The 7-3-1 Rule

Today, receipt marketing thrives on simplicity.

7-Day Maximum Validity  

Change your message every week; there is no point in sending the same message unless it is particularly good. 

If you are going to add a special offer, make it only available for a week. For example, "$5 OFF your next purchase. Valid 7 days from this transaction."  

3-Sentence Maximum Copy  

Shoppers today scan and don’t read. The message is three sentences tops.

One Call-to-Action  

Do not confuse people too much; it should have only one call to action. 

Once you have worked out your message,, you can just go to the main menu and select the Cash Register section.
Choose Register Setup.

After that, select the Receipt option (see the green arrow below) from the menu. 

Now there are many other options available, which we will discuss later.

In this section, you'll see that we've done much work recently.

The first option we'll discuss is adding an image to the receipt's top. You'll often use this feature to put your logo on the top of the receipt, but only some use this function.

The next choice is to include an image at the bottom of the receipt. In this instance, the illustration is a Valentine's Day advertisement. The file came from the supplier. 

The last option is the one that is used the most. You can quickly add advertisements to the receipt here. Use this to promote your range of products, items on sale, and/or marketing seasons.

The receipt below illustrates such an advertisement. It promotes the store's extensive inventory of inkjet cartridges.

Conclusion

> Receipt showcasing is a minimal expense. A viable showcasing procedure that gives reasons for a customer to come back.
> Bigger receipts offer many benefits that little receipts can't.
> Receipt messages promoting offer advantages, including connecting with clients.
> Thoughts for receipt messages incorporate coupons. Make the offer genuine, put an end date, promote marketing seasons, thank your customers, and get criticism.

Psychological marketing techniques have transformed modern retail, with giants like Starbucks leading the way in implementing these strategies. I listened to a talk about them here. So, let's explore five evidence-backed psychological marketing tactics they use that demonstrate measurable ROI in retail settings.

Let's examine five evidence-backed psychological marketing strategies demonstrating measurable ROI for Starbucks.

The Decoy Effect

The decoy effect works by offering the customer three options. When presented with three choices, most people gravitate toward the middle. So, say you have two items, a cheap and costly product. Now, if you add a super expensive item, many people will tend to the middle, so they will buy the costly item because it does not look so expensive. The super costly item has increased the sales of the costly item.

This psychological principle drives significant revenue for businesses like Starbucks.

Bundling and Promotions

Could you make bundles with a base product and additional items? Many people who want the base product will often buy more with a bundle.

The whole is more appealing than the items individually; your items appear more attractive when presented in a bundle.

Consider bundling good-selling items and bad-selling items together. It's a great way to get rid of unsellable stock.

Charm Pricing

Charm pricing involves setting prices just below a round number (e.g., $3.99 instead of $4.00). This tactic makes products seem more affordable and can drive faster purchasing decisions as people see it as $3 rather than $4.

Making it 95 cents rather than 99 cents works better in many retail settings, as it creates a perception of better value. It is also easier in Australia to handle cash, as we have a five-cent but not a-cent piece.

Although it was not mentioned in the talk. Many Chinese people live in Australia. To Chinese people, 8 is a lucky number, so if someone wants to experiment with, say, 3.88, please let me know how it goes.

The Cashless Effect

Removing dollar signs from prices can also increase spending by making the transaction feel less significant. For example, you should not write $24.95 on a price but 24.95; you do not want to push a $ sign at people.

People also tend to buy more with cashless payments. Although it costs more to process cashless payments, people tend to buy more if the sale is cashless.

Building Emotional Connections with Customers

Creating emotional customer connections is vital for building loyalty and driving repeat business. Starbucks, for example, always asks for your name for each order.

Offer customised loyalty programs and personalised recommendations based on customers' interests or past purchases. Your POS System has a free CRM; why not use it?

Conclusion

These five psychological marketing strategies have significantly enhanced customer engagement and shop sales.

Update: 

Although this talk did not mention it, what Starbucks does is a tactic. 

Scarcity

Starbucks offers limited-time offers, like the Pumpkin Spice Latte, for a short time. Customers rush to try exclusive drinks before they disappear.