Recent Microsoft updates have caused some issues with our POS software and some other software for a few customers. It is a known problem by Microsoft here. For some reason, it is now starting to appear.
If you are experiencing problems problems with your POS Software, don't panic! Here is some troubleshooting you can do to get your POS system back up and running smoothly.
Restarting Your Server
A simple restart is often all that is needed to clear up software issues caused by these updates. Follow these steps:
- Close any open programs on your system
- Shut down the server computer completely
- After 1 minute, restart the server and let it boot up fully
- Try using the POS software again - the issues may be resolved!
Restarting your server essentially clears any memory errors or software conflicts that the updates may have caused. It's a quick first step to try before investigating deeper issues.
Contact Our Support Team
If restarting your POS server doesn't fix the problems you've been experiencing, please reach out to our customer support team immediately.
Our support reps can troubleshoot further, analyse your system logs, and identify what precisely in the Microsoft updates is causing conflicts. We can then provide targeted solutions to get your POS software connecting correctly again.
Let us know if you have any other questions! We're here to help.
