Here are some tips on how to deal with customers with disabilities
There are a lot of people with disabilities. For example, mental health condition, mobility impairment, they are very short, have dementia, etc.
If you think of it, we are talking a sizable percentage of the community.
It can be hard to deal with such people in retail.
I know. I remember while working in a shop having to deal with a few deaf people that came in. I did not have a clue on how to handle the situation. When they asked questions, they were hard to understand. When I tried to give them answers, it was very hard. I did my very best, but they were not pleased, I could see with my handling of the situation.
I thought of this when I came across this pamphlet by the British Association of Convenience Stores. It gave me some good ideas. Just the wording how to describe such people was interesting.
You may find it useful too, you will find it here let me know what you think?
