We are helping another retailer to switch to our software.
The retailer has just discovered that their old software has blocked their access to their own business data when they upgraded to Window 10.
So what we are having to do to help them is manually go through their raw data, in an attempt to retrieve their data as they are totally locked out. What really is critical is their Gantt charts!
Once we will upgrade them to our system, at least they will be reassured that these actions do not happen with us.
Is it unethical in your view, you tell me? Is it legal, I doubt it?
Surely even if its argued it's a bug, they still have a responsibility for the damage they have created.
The other problem is that the retailer has been overcharged for years, but that is another issue.
We have seen this before, and I am sure we will see it again, of course its an appalling action by the software company and reflecting badly on them now and in the future.
Can a company that lies ever get the trust that people have in it back?
