People now often have time, a guy is not working has plenty of spare time, goes into his brother's shop to help out. Sees the computer has something that he thinks could be better, changes a few things in the system and now it no longer works. Despite our best efforts, we could not fix it over the phone, and they need a technician to fix it.
However, it is not so easy to get someone to help them out now.
Every computer today is set up individually, and your systems are incredibly complex. Any changes that effects the setting can be trouble. So if you are going to try something like this, try it first on computers that you can afford to go down for a while. Remember, there is always an element of risk.