Time is Money, and customer frustrations cost.

We've all been there - you're trying to buy something quickly, but the line at the checkout counter is ridiculously long. As the minutes tick by, your impatience grows. You start doing that little shuffle from foot to foot. If the wait is too long, you leave. 

According to studies, many shoppers will only tolerate a 5-minute maximum wait in line before they get fed up and leave. I know I've often cut my losses and walked out of stores with excessive queues. Retailers live and die by giving customers a fast experience, so losing sales to long lines is a total non-starter.

The Need for Speedy Service

This is where touch-screen point-of-sale (POS) systems can be a game-changer. I'm not just talking about a minor convenience here - we've seen retailers who switch to touch-screen POS experience seriously accelerated checkout times, like 15% faster on average. That's the difference between an angry mob of grumpy shoppers and a smooth, zippy experience.

Let me give you a picture of how it works: your cashier has to tap the screen a few times to ring up items instead of struggling with a keyboard. Applying discounts, updating inventory, and taking payments all happen with just a couple of taps and swipes. Suddenly, cashiers can move customers through the line at much greater speeds.

A Touch-Screen POS is Intuitive for Anyone

Getting customers through the line lickety-split is the big selling point for touch-screen POS. But it's not the only way this technology can revolutionize your operations. Let's break down some of the other key upsides:

Fewer Mistakes

We've all been there—you're the cashier, and it's a problem that you enter the information and look at the keyboard, so you accidentally punch in an extra digit, and suddenly, there is an error. With a touch screen, you are looking at the order, not the keyboard and the whole order is right there visually on the screen in front of you. See a mistake? Just tap to fix it—no hunting and pecking required. Crisis averted.

Intuitive Operations for Everyone

Few of us are one of those wizards who learned proper touch typing. For the rest of us mere mortals, trying to cashier on those is just asking for input issues. Tapping icons on a bright screen is infinitely more intuitive and natural.

Unlocking Team Efficiency

When your POS is easy to use, staff can quickly get up to speed on running the system. The visual layout and flow allow them to modify orders rapidly, apply discounts, and access additional functions without memorising endless button combinations. That means less dedicated training time and more productivity on day one.

Simple human factors like ease of use, accuracy, and efficiency pay huge dividends. A touch-screen interface eliminates many headaches, hassles, and mistakes that plague retail businesses. Your customers enjoy a better experience, your employees operate more effectively, and your bottom line gets a serious boost.

The current reality

The bottom line is that touch-screen POS cuts down on wait times and avoids mistakes, giving every customer a VIP checkout experience. That's how you build loyalty and keep those hard-earned sales returning through your doors.  

These are lovely touch screens with customer displays included, too.

Outdated technology should not be holding you back. Upgrade to a cutting-edge touch-screen POS system and start delivering the exceptional customer experience your shoppers deserve. Request a quote now.

As touchscreen technology is now widely used to improve performance. So people are becoming aware of the benefits of touchscreen devices. As a result, the use of touch screens in retail and offices are increasing.

Here are seven (7) benefits of using a touchscreen for your Point of Sale (POS) system.

Economically today.

This is the big reason people need a screen anyway, so most people feel why not get one with touch?

Speed

Increase in the speed of tasks. Very few of us are touch typists. As such, there is a delay from when we identify the spot on the screen and then move our eyes to type on the keyboard letter. The touchscreen allows the user to select the required characters without moving their eyes. This results in a faster response time.

This improved efficiency means that your staff can work faster so process customers quicker. This helps prevent long queues and customer dissatisfaction.

Easier to use

Looking at the screen keeping your eye on it makes it much easier to use. This makes it great for juggling various tasks on what are increasing more complex screens. As you can tap what you need, it is much simpler to operate as it provides you with direct access that eliminates the need for a mouse and keyboard.

People with physical disabilities

More people can use them. We did a major upgrade for multiple sclerosis. These people were unable to use keyboards what we found using a combination of voice and touch works well. Without a touch screen, these people cannot work. With it, these people can operate a POS system.

Cleanliness

Since COVID, everyone appreciates that there is much less to clean as people are handling less the keyboard and mouse. Screens are flat and often dust sealed. This makes them easier to clean and disinfect.

Training

With mobiles, we are all used to touch, making it far more intuitive to use today. This is the way most people now work in the 2020s.

Windows

Windows and its software is now built for touch.

One of our suppliers has reported to us that they have quite a lot of touch screens that they could not sell due to the lockup. As these are commercial grade if your interested in getting a touch screen, why not get one now as we have a Black Friday special for your shop now!

Today touchscreens are now pretty much everywhere.

They help us interact with our computer more naturally with our fingers making them easier to use. After all, it is more natural to press the highlighted buttons on the computer. They also speed up tasks. You don't have to take their eyes off the screen and keyboard. This makes it faster to use.

I find the new models have one point: that it is no longer necessary to find vendor software to calibrate them. Today they now tend to use the native Windows utility; this was always a real headache. We had to keep a library of vendor disks in our software library in case some user had lost their driver disks and needed their monitors calibrated.

As Android moves more into Windows, we can expect to see the integration of touch screens into your computer increase.