GNS Import File Update

We've just released an urgent update to our POS system to address the recent GNS import file format change. GNS wholesale made this change without warning, and as a result, many of our clients suddenly couldn't process GNS invoices.

To address this issue, we engaged in urgent discussions with GNS. We agreed that the fastest solution was to update our system to accommodate their new file format. We did this and started to distribute this update yesterday.

Action Items:

1. Update your POS system immediately
2. Test a GNS invoice import to verify functionality
3. Contact us if:
   • You encounter any issues during the update or testing
   • You're not currently processing invoices

Cyclone Alfred: Shops being closed down 

We've sent detailed help sheets to all our customers in NSW and Queensland who may be affected by Cyclone Alfred.

The cyclone's path is unpredictable, with some saying it could affect regions as far south as Newcastle.

Today, we're getting many calls from retailers worried about how to respond as authorities close down shops. Our support team is ready to help you prepare your retail operations.

Critical Preparedness Steps:

Your store may experience disruptions from power surges and electrical problems, even if it's not in the direct impact zone. To minimise risks:

1. Back up all POS data immediately
2. Secure vulnerable hardware with a UPS or surge protector.
3. Prepare a manual sales recording system

Ongoing Support

Our support team is available 24/7 during this weather event. On Saturday morning, we will have extra staff on hand to manage the expected increased call volume on our 24/7 support line.

Stay safe.

Written by:

Bernard Zimmermann is the founding director at POS Solutions, a leading point-of-sale system company with 45 years of industry experience. He consults to various organisations, from small businesses to large retailers and government institutions. Bernard is passionate about helping companies optimise their operations through innovative POS technology and enabling seamless customer experiences through effective software solutions.

Dear Valued Customers,

Many of you now have had problems from GNS Wholesale invoices. 

What Occurred?

Last weekend, GNS Wholesale launched a new computer system, which changed their invoicing process without prior notice to us or our customers. As a result, many users cannot electronically process their GNS Wholesale invoices.

How This Impacts You

If you've recently bought products from GNS Wholesale, some have encountered problems while attempting to process these invoices electronically. 

What We're Doing

We've been actively working with GNS Wholesale and want to resolve this issue immediately. We've pinpointed the problem and are discussing the best solution with GNS. If GNS can't implement a fix soon, we'll make the necessary adjustments to ensure the smooth processing of their invoices.

What You Should Do

1. If you experience issues processing GNS Wholesale invoices electronically, be sure to contact GNS immediately so they know who is affected.
2. Keep records of affected transactions for easy resolution once the issue settles.
3. You must go manual if you are affected until it's resolved.

Your business is important to us, and we're committed to resolving this situation quickly and efficiently. Contact our customer support team immediately if you have any questions or concerns.

Best regards,

Bernard Zimmermann
Director, POS Solutions

FAQ

Q: Can I still process GNS Wholesale invoices manually?
A: Yes, manual processing of invoices is still possible and unaffected by this issue.

Q: Will this affect my ability to place new orders with GNS Wholesale?
A: No, this issue only affects invoice processing and does not impact order placement.

Update 6/Mar/25 : The quickest way to fix the GNS problem we decided was to update our software. Yesterday we updated our system and now it works.It should now work properly.

Written by:

Bernard Zimmermann is the founding director at POS Solutions, a leading point-of-sale system company with 45 years of industry experience. He consults to various organisations, from small businesses to large retailers and government institutions. Bernard is passionate about helping companies optimise their operations through innovative POS technology and enabling seamless customer experiences through effective software solutions.