Dear Valued Customers,
Many of you now have had problems from GNS Wholesale invoices.
What Occurred?
Last weekend, GNS Wholesale launched a new computer system, which changed their invoicing process without prior notice to us or our customers. As a result, many users cannot electronically process their GNS Wholesale invoices.
How This Impacts You
If you've recently bought products from GNS Wholesale, some have encountered problems while attempting to process these invoices electronically.
What We're Doing
We've been actively working with GNS Wholesale and want to resolve this issue immediately. We've pinpointed the problem and are discussing the best solution with GNS. If GNS can't implement a fix soon, we'll make the necessary adjustments to ensure the smooth processing of their invoices.
What You Should Do
1. If you experience issues processing GNS Wholesale invoices electronically, be sure to contact GNS immediately so they know who is affected.
2. Keep records of affected transactions for easy resolution once the issue settles.
3. You must go manual if you are affected until it's resolved.
Your business is important to us, and we're committed to resolving this situation quickly and efficiently. Contact our customer support team immediately if you have any questions or concerns.
Best regards,
Bernard Zimmermann
Director, POS Solutions
FAQ
Q: Can I still process GNS Wholesale invoices manually?
A: Yes, manual processing of invoices is still possible and unaffected by this issue.
Q: Will this affect my ability to place new orders with GNS Wholesale?
A: No, this issue only affects invoice processing and does not impact order placement.
