Point of Sale Software

Message from, Group Newsagency Supplies (GNS)

I wanted to give Newsagents the heads up re the GNS Diary Promotion this year. We have had an enormous response to initial orders and have already sold significant amounts above last year. Our suppliers have been fantastic in keeping up with our demand thus far, however stock will run out so please check your requirements daily, as you start to sell through. Our main diaries are now on the cash & carry floor for you to buy as required, but don't forget if you have a Diary order already processed for a latter pick-up or delivery, as you do not want to double up. If you are not sure please ask any one of our staff who will help.

Regards
Jason McLeod

Business marketing

Hi guys,

Neil Chandler from NEWSINK asked me to write up a doco on business pricing, and a letter that I used at my shop to attract business customers. I have put together a document with what he wanted about business pricing. I would love any feedback you might have, anything I might have missed or anything that is a bit vague.

I also attached the letter I used to attract business customers to my newsagency at Toronto. We walked around to about 300 businesses and out of that, got 65 new business accounts, within a month! I gave each business a copy of the letter, an application form, and a copy of the latest NewsInk flyer. I just thought you all might be interested as well.

Thanks a lot,

Garth Brennan

Senior Newsagency Support

POS Solutions Australia, NSW Office
G2/64 Talavera Rd
North Ryde NSW 2113

Ph: (02)9805 0055
Fax: (02)9888 8319
Email: [email protected]

Please click the following details for the actual documents.

Business letter template.dot

Business account application template.dot

Creating a business discount structure.pdf

Roy Morgan survey on newspaper and magazine readership

Roy Morgan Research has just released their current survey on newspaper and magazine readership in Australia. Unfortunately for us they do it by readership of the printed material. Still its results are surprising as they are down which is different to the others surveys which are reporting them as steady.

In newspapers they show most newspapers readership down especially in Tasmania and South Australia.

The result in this survey in magazines is also disturbing as the big category in circulation - women magazines are down. I know that at a user meeting recently some clients reported that women are changing their taste in magazines. So this might explain why categories like home, Epicurean and Gardening are up. Since these are dearer magazines, it probably offset much of the decline in the woman’s category at the till.

Overall since the movements in circulation are small I doubt it affects us much but since Roy Morgan Research is the most influential it will effect the advertising dollars but that is not our worry.

HWT subscriptions data

News Corp has just completed their tests on home delivery data using our DOS system and finally the latest changes were successful as they achieved the required results.

Considering how long this has been going on, I felt like screaming hallelujah, hallelujah, hallelujah!!!!!!!!!!!

What I liked is that News Corp unlike other vendors recognised the work we put into the project and thanked us for that effort. They should also thank both Arie at McKinnon Newsagency and David at Dundas Place Newsagency as both were patient and helpful during the tests!

In retrospect, the changes were not that big, it is just that no-one was sure of what was needed. So we jumped forward a step and then discovering that we need to go back as the step we need was in a different path. That is the trouble when you are doing new stuff.

Naturally, HWT want these changes available to all the POS Dos users so we are going to have to add these changes into the existing system. Since we need to update every DOS system we have to make sure that it is 120% correct. So it will started to be shipped early October.

Then you should start to see better subscription data coming from News Corp.

Met tickets

POS SOFTWARE

I went today to a meeting to discuss getting the new smartcard tickets for Victoria’s Public Transport network into newsagencies. This will soon replace the current metropolitan ticketing system, Metcard, as well as V/Line tickets for trains and coaches, and ticketing on major bus lines in Traralgon, Moe, Morwell, Ballarat, Geelong and Bendigo.

I do confess that when I heard Bill Express dropped out because of the low margins offered, I thought what is the point of all of it? So I went in with low expectations. That was good. If I expect little I am rarely disappointed. The only reason I went is that I have to go as for many of our clients these transport tickets are important. So off I went.

When I came to the meeting the VANA representative was there together with the ANF representative who had sent their transport expert down from NSW were waiting. We started the meeting and as always my competitor came late again.

Now as explained to us these products are a bit different to the existing system. You don’t buy a ticket that the consumer gets is a smartcard. Instead of a consumer buying a ticket for $9 for the day, they put whatever they like on the smartcard say $50, and whatever trip they make, the transport authority takes off the fee owing for that trip. You see here one of the main advantages to the transport authority immediately is fewer consumer transactions. Here they are doing instead of five transactions, one transaction. Hold that thought!

Whether it will be used for other types of transactions is unclear but probably it will also work as a smartcard. If so it will be directly competing with the new Telstra and NAB system coming out early next year which works through VISA. That one much swisher as all the consumer does is wave their mobile phone over a merchant’s contactless reader. Yes soon our mobile phones will be a VISA card.

Once the meeting started we ran though the technology needs. They offered us several choices. The one that we preferred is the direct link into the P.O.S. software. All you do is call up a product in the cash register, put in a price and our software handles it just like any other product. The delay we were told would be somewhere between .3 to 1.5 second. I like the idea of having a hotkey that when you press on the register and $20 goes into the smart card.

Soon however the meeting drifted to the financial issue! Note this is all early days and it could all change tomorrow but at the meeting they stated they wanted daily sweeps of the merchant’s bank account. Also, the proposed margins were going to drop for Met tickets from about 4.8% a transaction to 12 cents. I think it is a much higher drop than that! To quote my example above merchants now make 5 commissions at 0.44 for a $9 transaction =$2.20 now they make 12 cents.

I was thinking to myself, is it any wonder Bill Express pulled out? However, this question is not for me but my clients individually to decide.

Anyway if you want to know more details check out their site.
http://www.myki.com.au/

Magazine daily sales with Xchangeit

POS SOFTWARE

I went into a client to discuss some points. While there a representative of a magazine the newsagent handled arrived. Since he knew the person well, he introduced me knowing that I would find it interesting. So during the conversation, I brought up a letter printed in National Newsagent from Peter Webster the editor of F&B.; Much was confirmed although the business of sending it by mail to newsagents was considered to be over the top.

Coming back, I decided to look at one of the complaints by Peter Webster. He states the magazine has to be completed by late May, to be released in late June and no figures of what was sold will be available to the publisher of the magazine till late September. He wants the figures earlier.

These figures they cannot get it out of supermarkets the figure partly as the supermarkets probably will not take them and partly I think only network get the sales data from supermarkets. This to some extent makes them more important to newsagents as if the public want this magazine they have to come to the newsagent.

Now only a small percentage of newsagents are sending sales data. Much of it is subject to major criticisms by the data analysist because of its low quality. Something we have been talking to them at several meeting recently.

So I decided to do some research by doing a simulation. Now say we have out of 3,600 various sized newsagents, 200 newsagents again of various sizes are sending decent data every day.

What would show the sales estimate for a magazine per day based on Xchangeit sales data over 12 years. In the following charts you can see the results for yourself.

The average error plus or minus is in blue.

The Yellow line shows within 20% accuracy

Pink line shows within 10% accuracy, which is fine for an estimate.

Assuming a typical newsagent sells one copy of the magazine a month. This is a questionable magazine to handle anyway but for the sake of completeness I did it.

The average error in the supplied sales data to the publisher was about 33% overall. So the publisher could know here that his sales a month is somewhere between 2520 to 4680. It is certainly is better then getting nothing.

It looks like this over a 12 year period.

 

Redoing the calculations assuming a typical newsagent sells five copies of the magazine per month

The average error in the supplied sales data was about 13%. As you can see the figures here are quite reasonable. Half the time he is getting figures within 10% of the actuals daily and almost always within 20%.

Assuming a typical newsagent sells ten copies of the magazine per month

Now our average error in the sales data to the publisher was about 9%. You can see how we are okay.

After ten a month it does not matter as we are close to 100% accuracy anyway.

Note I have assumed here that there is no magazine decay (the sales decay is the fall in magazine sales after release date) which would actually improve the figures. Because you can see here as the sales go up the accuracy increases.

As this analysis shows there is no reason with the existing technology and systems in place the industry cannot supply the figures these small magazine publishers require. Why is it not done now because it is hurting the industry?

Myra Attwood

It is with great sadness we recognise the passing of Myra Attwood of Murrumbeena Newsagency on the 27th August 2007. Myra was the wife of John, who has been the newsagent at Murrumbeena for 53 years, manager prior to that and paperboy before that.

A greatly respected member of the newsagency community.

Myra and John installed the love of the newsagency industry into three of their sons, who are also respected newsagents.

-Colin Attwood of Murrumbeena Newsagency – 22 years
-Greg Attwood of Ashburton Newsagency – 9 years
-Gerard Attwood at Keysborough now Sorrento Newsagency – 11 years

Myra’s dedication to work, in order that the nine children could be fed, privately educated and generally provided for, was prodigious. An indelible image for all the children would be of their mum and dad sitting at the family home of 50 years in Malvern East and ploughing through the paperwork. One part of the administration was to maintain 1,000 customer accounts manually, to give you a picture of this, if the Sun News Pictorial rose by 3 cents, every account would have to be altered in a few different places and re-calculated. John would call out the details from the ledger and Myra would type it up. Myra will be dearly missed.

VANA would like to extend its deepest sympathy to John, Colin, Greg, Gerard and families.

A Requiem Mass for the repose of the soul will be offered at Holy Eucharist Catholic Church, 1242 Dandenong Road, Malvern East on Monday September 3rd 2007 at 11am. This will be followed by a Private Burial.

Darrell Lea Chocolates

Eleven years ago I called Darrell Lea Chocolates on behalf of Hampton Newsagency to get an electronic price list. I was told no, no, no. We don’t do it! I told them that “They were very nasty Luddites who could not care less that their franchiser’s would have to do a lot of useless work in entering their stock into the computer system.“

Finally now they are supplying it electronically too.

For this and other supplier files please visit here

Tightass bookworm in a newsagent

This one is so true. As a kid I remember my Mum chasing a person out of the shop with a comment that he should go to a public library.

[youtube]VTr3iCBDRac[/youtube]

The caption saids "Every few weeks this man comes into our newsagent and leaves without having buying anything. My husband has made this compilation of him -- watch the clock!!"

You can write a comment here.

http://www.youtube.com/watch?v=VTr3iCBDRac

Posbrowser training August 2007

POS SOFTWARE

USER GROUP MEETING
WESTERN AUSTRALIA
POS BROWSER 11TH SEPTEMBER 2007

TOPICS TO BE COVERED - MORNING:

Stock System
Returns
Stocktaking
Automatic Ordering

TOPICS TO BE COVERED - AFTERNOON:

Help Documents
Reports
General System Usage
Dissection Family Classes
Barcode and Invoice Files
VIP system
Customers, Subagents
Internet / Computer Security

Start time is 9.00am sharp with breaks throughout the discussion periods for questions with tea & coffee served. A light lunch of Sandwiches will be provided with Tea and Coffee served at around 12.30 pm.

VENUE
Metro Hotel on Canning
61 Canning Highway
South Perth WA 6151

RSVP Friday 7th September 2007

Thanks and Regards,
POS Solutions WA

Office: 08 6364 0578
Fax : 08 6210 5980

DOS TRAINING Aug 2007

POS SOFTWARE

USER GROUP MEETING
WESTERN AUSTRALIA
POS DOS 4TH SEPTEMBER 2007

TOPICS TO BE COVERED - MORNING:

Stock System
Returns
Stocktaking
Automatic Ordering

TOPICS TO BE COVERED - AFTERNOON:

Help Documents
Reports
General System Usage
Dissection Family Classes
Barcode and Invoice Files
VIP system
Customers, Subagents
Internet / Computer Security

Start time is 9.00am sharp with breaks throughout the discussion periods for questions with tea & coffee served. A light lunch of Sandwiches will be provided with Tea and Coffee served at around 12.30 pm.

VENUE
Metro Hotel on Canning
61 Canning Highway
South Perth WA 6151

Please fill out the form below and fax back to: 08 6210 5980 or send me an email with the details to: [email protected]

RSVP Friday 31st August 2007

Thanks and Regards,
Adam Davin
POS Solutions WA

Office: 08 6364 0578
Mob : 0417 174 691
Email : [email protected]
Fax : 08 6210 5980

New Idea is the Magazine of the Year 2007

Now that New Idea was named Magazine of the Year at the 10th annual Magazine of the Year Awards, presented by MPA, you might consider putting a banner or something around New Idea to show that it won this award.

I am sure that people will buy copies just because they won these awards if the know about it.

It also won the General Interest/News category, something I confess not to understand how it did that!

Runner-ups were
Better Homes & Gardens won the Home and Food section
InStyle the Lifestyle section
Australasian Dirt Bike the Special Interest section

If people know I am sure many will buy copies of these too.

Interesting survey

http://www.wired.com/science/discoveries/news/2003/05/58765#comments

A Deloitte Touche survey found that nearly three-quarters of all consumers in the US choose to read magazines even though they can find the same information online.

I am not surprised as I find it is much easier to read a sheet of paper then a computer screen.

Still the computers screens are getting better this is a report on one that it is ultra-thin and it can bent, twisted and even rolled up and still display crisp text.

http://www.wired.com/science/discoveries/news/2003/05/58765#comments

Newspapers circulation

For people in the newsagency industry, the health of the industry is depended on newspapers. People come for many reasons into the shop and one of the main ones if not the main one is newspapers. So like others in the industry I was keenly waiting the official results of the audits although unlike many I was not concerned with readership which advertiser are but with circulation.

Because of changes in the rules, we cannot get a comparison with last year till next quarter which is a bit silly as surely the circulation figures could be given as before.

Nor unlike most people do I care who sells what as it makes no difference to us whether the people buy an Australian, Financial Review or a Daily Telegraph. Just as long as they buy something. So I noticed in my city Melbourne, we have a slight drop in the Herald Sun and a slight increase in the Age. In Sydney we have a tiny drop when you add up the Sydney Morning Herald and the Daily Telegraph. Overall in a market measured in 100,000’s the differences came to a few hundred up and down so newspapers are steady and this steady trend seems Australia wide. So the results were better then most expected.

What I would like to see is this audit in revenue dollars but I doubt we would see that!

A joke of a sentence

http://www.news.com.au/mercury/story/0,22884,22209629-3462,00.html?from…

Please read this!

http://www.news.com.au/mercury/story/0,22884,22209629-3462,00.html?from…

Now tell me that there is not something terribly wrong here!

Maybe the Judge thought he was entitled to leniency because some reason not specified in the article but what about the community! Soon we will have to a face a person probably a year out of jail who obviously has little prospect of rehabilitation. I suspect he will be back in jail soon enough but how much damage will he do next time?

Never have to worry about missing rounds again

POS SOFTWARE

I deal with many people who use the original version of POS in dos. They often call up explaining they have missed a day of delivery charges because of being on holiday, user error, or forgetfulness. This is no longer an issue in Pos Browser.

To get to the Automatic Settings section, follow these steps:

Open the side menu
Select the Customers tab
Double click on Customer utilities
Select the Automatic Settings option

In here, you can set automatic round charging, automatic account stops, and automatic late payment fee application.

Automatic round charging:

Select the first date you wish to begin your automatic charges

Input what time of day it will run (remember it is best to run this after the workday has ended)

Enter which day you will charge for (default set to today).

After you put in the correct information, simply click the Apply button.

The other two functions in this window work on the same principle as above.

 

Regards

Marc

Melbourne GNS Market Day Trade Fair

POS SOFTWARE

Overall I would say that Frank and Jason from GNS made a well organized, professional and interesting show. Also the standard of some of the exhibitors was extremely high too. I was stunning to see how much effort some of them made.

How the fair went for us we will not know for awhile. But it was good to get talk to some of our existing clients, face to face.

Of course the purpose is to talk to some prospective customers and this we will not know for a while.

Meanwhile the fun part is leaving with some souvenirs.

Do you think this cartoon looks like me? I see my features but somehow overall I just don’t see myself.

[Update 6/9/2018 Pictures have been removed]

Anyway for me it was a long day! I know it was not just me, as I could see most of the exhibitors were exhausted by the end of the day too. I noticed that some of the organizers’ like Jason from GNS looked particularly exhausted. I am sure it was the heat.

The worst part is the end of the day when we tired and hungry sitting down for a feed and a few drinks trying to unwind while evaluating what went well and what didn't while it is still fresh in our minds by doing a critique of each of our respective parts of the show. Then asking each others for comments.

Scenes from the GNS Melbourne show

POS SOFTWARE

Our stand is No 41 is going nicely, thanks to the tireless efforts of our trade show team. I just went in today just to check that it was going okay. Then like others I went walking around getting some samples, trading business cards and looking at other people checking out the deals. I'll be there all day tomorrow if you want to swing by.

The following are some photos from our stand.

<images no longer available>

Two stands in particular interested me. The first is the one selling a service based on a program spaceman marketed by ACNielsen. It does planograms which should be able to integrate into our software. We tried it years ago but it was too expensive. Since then the ACNielsen representative at the show assures me the price has fallen considerably and is now competitive. If anyone keen in this please let us know as we would love to get involved.

The next one was at Staedtler who have set up an old factory-like it was about 500 years ago and are making pencils like they used to then. The guy there will explain how they are made and grab a pencil of that era, wrapped with wax and string they don’t have them like that now days.

Off to the GNS Market show

POS SOFTWARE

There is always some excitement about going to a trade show plus it’s a chance to get out of the office.

From previous experience, I know that GNS put on a decent and well-organized show. I know this year they have spent a lot of time organizing it.

Being there, I find I can learn a lot. More importantly, I find out new contacts in the industry. So I collect many business cards. What I like most of all is I meet my clients in person is at these shows! It is good to get a face attached to a name.

Anyway I hope to see many of you at the GNS Market Fair

Mooney Valley Race Course
MacPherson Street
Mooney Ponds

We are on Stand 41!

Saturday 11th August 9:00 am—5:00 pm
And
Sunday 12th August 9:00 am—5:00 pm

Harvey Norman stationery and GNS

Well as I said in what is already a highly competitive office stationery market another major player Harvey Norman is preparing to enter. They are opening one office supplies store immediately to compete with Officeworks and probably another within a year. Then if all goes to plan, which never happens, there will be a planned a national store rollout of 50 shops. I know one of the representatives of one of the larger stationery companies is already planning to talk with them.

Probably the worst part to my clients will be the effect of the competition between the two big chains. Although I do also expect a repeat of about thirteen years ago when many of our clients were worried about where these officeworks shops were going up, now we will see a repeat with Harvey Norman stationery stores.

It just means that we have to service our clients better, get our technology right and get better.

And while about getting better why don’t newsagents going to the GNS shows bring up with GNS representative the following email sent by VANA and please note that this email was dated 21/11/2005 on 08:21 AM to GNS.

It is important to work together with GNS to overcome these issues so we as a group can achieve success against Officeworks and now Harvey Norman.

Jason,

Is there any progress on these issues raised after the Penninsula
Regional Meeting?

Regards
Peter Cowley

Hi Jason,

Many thanks to yourself and Frank, for presenting to our members at the recent Regional Group Meetings. As a result of these meetings, members raised several issues that we would like you to follow up on and advise of the status. If we can be of any assistance is progressing these matters please do not hesitate to touch base.

Improving Store Layout
With the stationery department the most subject to discretion in terms of layout and with the plethora of new owners over recent times, it
would be very beneficial to help members with pictures of great / suggested stationery layouts (perhaps these could be put on your website). The Magazine Publishers of Aust has recently begun piloting category layouts throughout Australia.

Improving Processors
Some workshops or Facts At A Glance documentation to encourage newsagents to use greater efficiency in their operations would be a great initiative.
Topics could cover:
-receipting stock into their business electronically
-adopting shelf labels.
-automatic reordering
-getting the most out of internet ordering

Technical Issues
Barcodes: use inner barcodes rather than outer in the ddo files
Turnover orders trade show stock receipt: this needs improving.
Presently newsagents only receive a packing slip, which makes it near-on impossible to invoice in properly and subsequently the stock is delayed onto the shelves

I bet all these things will happen at the Harvey Norman shop.