We are seeing now signs like this that are springing up at the entrance of a business and/or the front counter.
In parts of Australia now, retailers have to record some of the people that come into their shop. For example, in NSW, if a person came into their shop and spent an hour there, they have to note their contact details.
Here are some potential issues that you need to consider
- Each state has different requirements. You need to find out what you need to get.
- It is unclear in some places what happens if a person refuses to give this information.
-The retailer does not have to verify the information. But in some states, they do have to confirm that the person has filled in the information.
- A problem came up when the health department audited a few of our clients. Then one of our clients told us that they knew some that got in trouble doing this manual. They found out that these are medical records, and there are strict laws with Australian privacy laws.
Then we all used a manual system, but it was clear that we all had to switch to something better.
So, although we could have automated the process using either our CRM or set up Google Forms what we decided that we do not want concerns like what information and an "invasion of privacy" issue. So we decided to use an existing automatic system.
The one we decided on after trying a few was guestttrack.
It is free and does the job well.
It only took me a few minutes to set up.
Then it operates, and I do not have to worry about it.
Another plus was that if someone comes, it remembers their details so the next time, it takes them seconds to fill out. This saves a lot of time.
It also gives you a full audit trail.
So I recommend it.
PS If you want some help with it, by all means, give me a call.
