Last year, I remember thinking how weird it was that Christmas was almost like a standard day. The number of calls were the same as normal. People were ringing up with the same kind of problems as they usually do. Installations were on just as usual. Our accounts department were as busy as usual with the same sort of problems. Basically, nothing was any different.
This year, I confess if it would not be for the pressure that so many of our clients are putting us though now as they need an instant solution, it's a normal day.
What does make it harder for us, is that many of our business partners have gone on holiday mode, on what is unbelievable to me on the busiest retail day of the year? I know they have upset many of their customers.
Anyway, I am pleased to report that our clients are getting value today from their support contacts.
