The AFL Grand Final weekend is among the most challenging software support periods. As your trusted partner, we ensure your operations run smoothly during this peak period.

Our support today will be as usual:

Sydney Office Support: Fully operational today.

Melbourne Public Holiday Notice: Our Melbourne office is closed for the public holiday, so our Sydney team is at max.

Availability: Normal hours throughout the weekend.

On Big Day - AFL Grand Final

Support Availability

Our support team will operate as usual throughout the weekend. However, we kindly ask that you avoid calling during game time; our support staff would greatly appreciate it. We are footy fans, too!

Rest assured, if you do need assistance, they'll be there to help.

A Season Like No Other

This AFL season has been the most unpredictable one I can remember. The top half of teams is close in performance, and we have seen a lot of inconsistency in play. Unfortunately, we have also had a few injuries.

Personal Reflections

As a die-hard Carlton supporter (through thick and thin, I'm trying to remain neutral this year. However, I can't help but think Sydney looks like the team to beat, but Brisbane could do it. In footy, as in retail, anything can happen on the day.

I like this image.

Final Thoughts

Remember, our support team is here if you need us. We're all hoping for a smooth sailing weekend. Good luck to all, both on the field and in your shop!

Update:  This Grand Final fits the trend that predicting football outcomes in 2024 has been impossible this year.

I found myself wondering when we Victorians would turn off the TV. The match became so one-sided, and our interest waned once it became evident that the Lions had such a commanding lead that a comeback seemed impossible. Still, we went to the end.

That said, without diminishing Brisbane's performance, Sydney is a much better team than they showed today. They will be able to redeem themselves next year, but now it is Brisbane. 

ANZAC Day is more than just a public holiday in Australia. It's a day when we come together to remember the brave men and women who have served our country in wars, conflicts, and peacekeeping missions. It's a day of reflection, gratitude, and respect.

My Connection

I've always held a special place in my heart for ANZAC Day. I remember my Dad, a World War II veteran who fought in New Guinea in WW2, taking me to the Dawn Service, and I saw him march when I was a kid. I remember him marching in the unit; sadly, I doubt any of them are still with us. Many years later, I remember my aunty looking with me at the march, saying even the Korean War veterans look old. 

Do you remember this photo that went viral a few years back?

She was 99 years old then and stated it would be her last march.

Support on ANZAC Day

Rest assured, our after-hours and after-hours support lines will be fully operational throughout the day, giving you peace of mind.

Remember, many retailers adjust their opening hours on ANZAC Day, so you might too.

Lest We Forget

Hi everyone! We're kicking off some exciting improvements to our phone system today. This means we're working hard to improve your experience, contacting us for support. Just a heads-up: there might be a short time when our phone lines are down.

What to Expect

Brief Downtime

We're aiming for a quick upgrade, around ten minutes. Tech can sometimes be unpredictable, so please be patient if it takes longer. We've got other options, so hopefully, there will be no worries if you need help while our phones upgrade.

You can still reach us through:

- Email

-Mobiles

-Live Chat on our Website

Why the Upgrade?

Like any business, we're always looking to improve things! This upgrade will mean:

• More Capacity: We're growing and running out of capacity, and this will ensure we can answer your calls quickly.

• Cool New Features: We're always excited about the possibilities that the new technology brings! One immediate benefit we like is that we can combine voice, video, and data into one network, streamlining our communications.

• Rock-Solid Reliability: Our current system is a hybrid that has grown over the years, and some parts do need upgrading to the latest cloud technology. 

We know it's super important to get help when you need it, so we're doing this upgrade today during a slower period to minimize disruption.

Thanks for your understanding!

Running a brick-and-mortar store is a considerable challenge. You're juggling happy customers, sales, and heaps of other details. That's why we're here. It is not just with our cutting-edge Point of Sale (POS) software but we have a support team behind you.

Customer Feedback Drives Us

After each support call, we ask our clients to sign off that the call was done while it's fresh in their minds to ensure it's done. We then ask them to review how their support call went. We then collect these to get our support log.

We then review our support logs every quarter.

We then get a graph

The dots are the individual scores, and the red is the moving average of the last 10 support calls.

With an average satisfaction score of 9.6 out of 10, we're well above the industry standard of 8 – and that makes us proud!

The Importance of Outstanding Customer Support

Repeat customers are the heart of any small business. They come back often, they recommend you to friends... and amazing customer service is how you win them over! Even the world's best technology has its hiccups now and then. That's when our expert team makes all the difference. 

Real-life Testimonials: The Power of Human Connection

Don't just take our word for it; let's hear from our satisfied customers:

"Robert was extremely helpful and obliging in contacting me as arranged. Wonderful support always." 

"Robbie is the most helpful, fantastic support worker you have."

"Always a pleasure to deal with Rob. Extremely helpful and pleasant."

These testimonials are a testament to the human connection our support team strives to establish with every customer interaction.

Fixes in a Flash = Less Downtime

These happy customers aren't just about friendly service – it's the quick response that keeps their businesses running smoothly as time is money, especially for shops. When tech issues mess with your POS, you need them fixed yesterday! Our team knows that and works hard to get you back to business in record time.

"Very quick response. Much appreciated." 

We take pride in our ability to provide swift solutions, ensuring your business operations run smoothly without unnecessary interruptions.

Help Tailored to YOU

No two stores are exactly alike, even if they do the same thing! Our team takes the time to learn about your business. That means the support you get is for your unique needs.

Knowledgeable Experts at Your Service

Our support team is packed with POS experts. Need help with setup? Got a weird glitch? Want to learn a new feature? They're your tech-savvy guides ready to solve any POS puzzle.

"Very knowledgeable, fixed problem quickly thanks." 

"Great service, very quick to fix the problem. Well done."

Newbie-Friendly Zone

We get that switching to a new POS can be intimidating. Our team will patiently guide you through learning the ropes, so you feel like a total pro with our system.

"What great knowledge Peter has!! And as usual, always a pleasure to deal with :)"

"I'm a new owner and appreciate it greatly."

The Bottom Line

Top-notch support isn't a "nice to have" anymore; it's a MUST. We combine our fantastic POS software with a caring team that understands your challenges. Our goal? To be the partners who help your store grow and thrive!

Ready to experience the difference? So contact us, to take your shop to the next level.

Join the growing community of retailers who have experienced the power of our exceptional customer support. Contact us today to learn how you can elevate your business.

There has been an ongoing problem with Windows and receipt printers for months. We have been told it is fixed, but we do not believe it as it keeps coming back in new forms. So far, we have identified it in Windows 10 and Windows 11. Microsoft must be working in that space, and they are not testing it properly as receipt printers keep failing but with different causes. It looks like something in their test program needs updating.

If you get this error with your receipt printer that it stops working, we can fix it quickly.

Our support lines will be open during the Melbourne Cup day today for help.

Good luck if you are having a punt today.

We are now facing one of these one-in-200-year flood events in central Victoria, parts of NSW and Tasmania. This is clogging up support.

Thankfully, most people have paid attention to the recent newsletter we sent out about backups. As long as you have a valid backup, you should be right and do not worry; we have over 40 years gotten very used to flood problems.

If you have an online backup, it is better. In the past, we have had to download an online backup, run many reports in our support office, and then send them back to the affected people. If you have not yet set up our free online backup system, I suggest you do so ASAP.

Interesting, unlike most floods we have faced, the problem today is not water damage but the disruption to the supply lines. Today if a transport company has a problem delivering, they do not try to fix it but move on to the next job and leave the merchant without stock.

Of course, knowing the full extent of the loss will take time.

Our office will be open on skeleton staff. As today is the Queen's National Day of Mourning, support will be done on our after-hours numbers today.

Tomorrow is a Victorian Public holiday, the "Friday before the Grand Final". Help will be as usual. The phones will be diverted to our interstate support bays.

If you need it, it is available.

Many thanks and have a lovely long weekend from all at POS Solutions.

For over 100 years, “ANZAC Day” has been observed in Australia, becoming our honoured and sacred institution. I can remember, as a kid, going with my dad. He enjoyed meeting up with the guys from his WW2 unit. They fought in the Lae area of New Guinea from Jan 45. I doubt any of them are with us now. 

Here is a famous picture of one such veteran marching that took the internet by storm. No one knows who he is, but we all feel his pain.

Our office will be closed, but our after-hours and emergency support will be running non-stop throughout ANZAC Day today. It is available both for urgent and standard calls.

Please do not ring me unless it is urgent as I want the day off with my kid, ring Micahel instead. I will be back on Tuesday. 

Now we have another five-day lockdown. Currently, I reckon over half our clients are under Lockdown.   If you are under Lockdown, we know how you feel as most of us in POS Solutions are now on our 5th Lockdown.

Software support will be as usual 24 x 7 by phone, email and online even though our Melbourne office is now closed.

Well, the expression "Business as usual" isn't an expression I would use this year. Still, it seems right here.

We know that the period between Christmas and New Year is a crucial trading period for our clients. 

So for us, it will be "Business as usual." 

Our clients will be happy knowing they are getting their support as usual. 

We're always here to help. so if you have any questions or need additional advice please contact us as usual.

Today it's a public holiday in Victoria. You will find our support will be as good as usual today.  

It has been as good as a year as we could get considering what has happened.  As a steadfast blue Carlton supporter, I was pleased with my team improvement. Tomorrow I think we will see Richmond as stronger, but either could do it. So I will be watching just for the game. It is frustrating that we have two Victorian teams in the Grand Final, and we have to watch on TV.  We cannot even host a family or friends get together to watch the game. Detail here. Queenslanders, I suggest you treat yourself to history if you can get out there. 

Please, if you can avoid using support at the actual game time itself, our guys on support would appreciate it. But if you have to call, they are available.

May the best team win!

Our help desk team are right now there to help you.

If you have no time to talk, please complete the online form, and we will be back to you shortly!

PS Good luck and happy punting, we wish you a happy Melbourne Cup day.