We have had varying reports from our customers stating that magazine suppliers have not been receiving EDI return forms sent through the new XChangeIT Link platform. Our programming staff has been working hard in conjunction with XChangeIT to determine why this is happening. In the meantime, the following steps can be taken to ensure that return forms are sent in a timely manner.
Make sure that you are sending your EDI returns from the XChangeIT Link computer. Pos Browser’s sole task is to reconcile your scanned returns with the forms sent to you by the magazine supplier. The completed form is then placed in XChangeIT Link’s outgoing folder where it is picked up and sent on its way by your XChangeIT Link software. If the return file is not generated on the XChangeIT Link computer it will simply sit in the outgoing folder, even though Pos Browser will show that the form has been sent.
After you have generated the return file open your XChangeIT Link software and check the log in the bottom left hand corner of the main screen. You will notice a time and date stamp followed by the words “1 file has been uploaded successfully”. This tells us that XChangeIT Link has scanned its outgoing folder for files and sent them accordingly. If it reports that the file has failed to send please contact our support department.
Some people may still get a call from the supplier saying that the file was never received at their end. In this case, do not be concerned as one of our support technicians can un-send the file so that it can be generated and uploaded again.
by Ben Wade
