Point of Sale Software

Here are some Articles from the Blog Subject - Customer Support -

The Power of our Exceptional Customer Support (March 2024)



Running a brick-and-mortar store is a considerable challenge. You're juggling happy customers, sales, and heaps of other details. That's why we're here. It is not just with our cutting-edge Point of Sale (POS) software but we have a support team behind you.

Customer Feedback Drives Us

After each support call, we ask our clients to sign off that the call was done while it's fresh in their minds to ensure it's done. We then ask them to review how their support call went. We then collect these to get our support log.

Excel sheet of the support logs

We then review our support logs every quarter.

We then get a graph

Our support graph

The dots are the individual scores, and the red is the moving average of the last 10 support calls.

With an average satisfaction score of 9.6 out of 10, we're well above the industry standard of 8 – and that makes us proud!

The Importance of Outstanding Customer Support

Repeat customers are the heart of any small business. They come back often, they recommend you to friends... and amazing customer service is how you win them over! Even the world's best technology has its hiccups now and then. That's when our expert team makes all the difference. 

Real-life Testimonials: The Power of Human Connection

Don't just take our word for it; let's hear from our satisfied customers:

"Robert was extremely helpful and obliging in contacting me as arranged. Wonderful support always." 

"Robbie is the most helpful, fantastic support worker you have."

"Always a pleasure to deal with Rob. Extremely helpful and pleasant."

These testimonials are a testament to the human connection our support team strives to establish with every customer interaction.

Fixes in a Flash = Less Downtime

These happy customers aren't just about friendly service – it's the quick response that keeps their businesses running smoothly as time is money, especially for shops. When tech issues mess with your POS, you need them fixed yesterday! Our team knows that and works hard to get you back to business in record time.

"Very quick response. Much appreciated." 

We take pride in our ability to provide swift solutions, ensuring your business operations run smoothly without unnecessary interruptions.

Help Tailored to YOU

No two stores are exactly alike, even if they do the same thing! Our team takes the time to learn about your business. That means the support you get is for your unique needs.

Knowledgeable Experts at Your Service

Our support team is packed with POS experts. Need help with setup? Got a weird glitch? Want to learn a new feature? They're your tech-savvy guides ready to solve any POS puzzle.

"Very knowledgeable, fixed problem quickly thanks." 

"Great service, very quick to fix the problem. Well done."

Newbie-Friendly Zone

We get that switching to a new POS can be intimidating. Our team will patiently guide you through learning the ropes, so you feel like a total pro with our system.

"What great knowledge Peter has!! And as usual, always a pleasure to deal with :)"

"I'm a new owner and appreciate it greatly."

The Bottom Line

Top-notch support isn't a "nice to have" anymore; it's a MUST. We combine our fantastic POS software with a caring team that understands your challenges. Our goal? To be the partners who help your store grow and thrive!

Ready to experience the difference? So contact us, to take your shop to the next level.

Join the growing community of retailers who have experienced the power of our exceptional customer support. Contact us today to learn how you can elevate your business.

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