Surprise Telstra down again and its all over Australia.
As a result, our call centre now cannot call anyone on a Telstra mobile, so I estimate about 15% of our clients we cannot contact. What really annoyed me was we could not get an answer from Telstra as to what was going on when we asked. They could at least have told us what was happening, we only found out it was happening after reading it on the news online.
Apparently one exchange when down, Telstra it appears has no decent redundancies so the system went down.
I wonder how Telstra clients feel about all of this; they are paying a premium price to use this services because it is supposed to be the best.
