We still have not got a resolution to the return issues with IPS. We are aware of the problems as currently about 10% of our support calls are IPS related. We are still trying to get a resolution to these problems.
We have another meeting with them scheduled tomorrow and are working on it now.
I am upset about how it was done. What should have happened was a limited trial be done first to check out the system as teething problems always exist! Only once these were worked out should everyone have got it.
