point of sale software

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point of sale software

Comparisons with previous sales figures

POS SOFTWARE

Our point of sale software reporting feature allows you to dive into your sales so you can get a better understanding of your business.

There is a common problem that we face almost every month is that some months have four Saturdays and some five Saturdays. This often makes it hard to budget. It also makes it hard to compare periods for sales analysis. The other problem is that making sales comparisons meaningful between periods is that different periods are different September month is very different than December.

That is why our POS software when it makes comparisons asks you what period do you want to compare to the nominated period you request. If you look at the above example, you can see that I put in some bizarre dates to show what you can decide what works for you. 

Many of the commonly used dates such as Last Fiscal Year, Last Year, Last Quarter, Last Month, etc. are already programmed in for you.

Some that are commonly used are the moving or rolling time frames such as the last 30 days and compare this result to the same period the previous year for 30 days. Another common request available is to examine how the current YTD versus the last year to this point.

For more ideas, please click here.

 

 

 

 

 

 

 

 

 

 

 

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Barcode scanner range

POS SOFTWARE

Scanners are explicitly made for use in mind. Some are long range. Some are short range, middle range, etc. It certainly is not the case that dearer scanner is the best one for you to use in all circumstances.

I have seen scanners that can read a bar code as close as few centimetres away and some that need at least 300 cm to scan the same barcode. 

So when you are ordering a scanner, you need to specify to the seller (like us) exactly how far away a typical barcode will be read. 

What I suggest you do is make a fist with your hand, grasping a long ruler at the 10 cm line and imagine that this 10 cm point is the barcode len. Now with the other hand put some typical items and measure out what to you is a convenient distance to read the barcode. This is what this new scanner will need to scan a barcode. It is not an advantage to have too much range as what you tend to get then is misreading from other barcodes that are nearby. 

If you require some long range scanners, then it is not as simple as a ruler. This video will show you how to measure the distance.

Then tell us the range you require.

Otherwise, there can be problems.

 

 

 

 

 

 

 

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Heavy items

POS SOFTWARE

In your shop, what is strongly suggested all things being equal that you keep heavy goods on or near the floor! Although there is no limit as such, as a general guide anything over 45 kgs needs to be looked at ASAP.

But that’s just the tip of the iceberg

Legally a heavy item depends, on many factors eg if the item is wet or slippery if the items are stored in a cramped area so that people had to assume awkward positions to lift them etc. Here is a guide for retail that explains much of it from a legal point of view.

 

The other issue is forgetting the legal problems, do you really want anyone to get hurt?   Everyone is trying to do the right thing here.

So what can you do about it?

So once you have identified the heavy stock, move them to safe areas.

What I further recommend is that you mark in your software these items so that people will just by looking at the item on the screen know that they are potentially looking at a lifting problem and these items require special handling.

You’d do it like this:

Go to stock maintenance in your point of sale software -> Edit marked them as in the red box.

 

 

Just another example of how our software has useful items that you can use.

 

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Australian retail sales up a bit

POS SOFTWARE

Overall most retailers are pleased with the latest retail figures released by the Australian Bureau of Statistics (ABS). It shows a moderate increase. The report itself is available here.

 

Now since this is coming out in excel, what you might want to do is merge your figures with an appropriate set of figures from this report to see how you compare with an average appropriate to you.

This you can do as unlike most point of sale software that can only produce standard reports, which works about 80% of the time. Ours has ad-hoc reporting so all you need to do is export your information into a spreadsheet and put it into the Australian Bureau of Statistics report. 

If you have Microsoft Excel, you can use that, or you can use the free OpenOffice available here, both as very good.

If you are unsure how to the export here is a training video which shows you how to do these exports.

Enjoy

 

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Stock know your 1%

POS SOFTWARE

There is a rule that seems to show up all the time that 1% of the population participate, 9% occasionally participate and the other 90%  do nothing. It is called the 1% rule although a lot of people call it the 90/10 rule. 

We see something like this is stock.

Here is a graph of a reasonable size shop with sales in order of the top selling items to the worst selling items based on retail turnover.

Top selling stock lines in ranking order

The shop sold in a year exactly 20,060 different stock lines.

Here are some figures, slightly less then 1% actually the top 220 stock lines did 50% of shop sales. But it does down further out of the top 220 stock lines, the top 10 stock lines did about 33% of the shop sales and the top two lines did just over 15% of the shops' trade.

When I first saw this, it hit me like a brick

I think you would have to admit that this is quite amazing. Now what the retailer should do is concentrate most of there efforts on the items that are really making the money.

Now let us find your top 1% stock lines.

Go to register reports and select the top stock report as marked with the red arrow here

You will get this screen

Now select your criteria, note there is also a tab called "More Criteria" which has more options plus the traffic (which is people in the shop) option but we will discuss that later.

I do suggest that you do this by overall shop sales and then research in depth for each department.

Here I used the stationery department. In red, I put in 32000 to make sure I get everything and as I like to get a long-term view, I selected a whole year as small periods can have major fluctuations.

Then you will get a report with all the figures.

It’s that simple

It can be done in less than a minute.

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International Coffee Day

POS SOFTWARE

International Coffee Day

 

If you are interested in some marketing idea for today, what about trying to market coffee today as today is the International Coffee Day? It should be good for a few sales. 

Such things are easy to set up in your receipts in your POS system. If you have a VIP club it is easy to send email newsletters out.

International Coffee Day 2018, celebrates the most popular drink in the world. According to recent research, it is good for you too.

An example of how these marketing days are good for business.

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Scan rate in retail

POS SOFTWARE

The more you are scanning on your POS system the better.

Consider this

Typically a person working a cash register manually entering each transaction makes one mistake for every 300 characters typed. It is not surprising as working a point-of-sale terminal is often extremely hectic. Plus for many cash register operators by the end of the day, they get tired of answering questions,  processing transactions counting cash and giving change. Mistakes go up. The time to process an item, count money and issue change are all measured in seconds.

Consider an automated the point-of-sale process.

A POS barcode reader is recorded giving about one error for every 394,000 to 100.5 million characters scanned.

Scanning an item with a barcode reader takes a fraction of a second. 

At this point you realise

A POS system is much more efficient and faster.  This translates to customers being serviced much faster and better.

How to solve it

So what I suggest you do is look at your scan rate. It is consider to be one of the most important retail KPIs in retailing today.

This KPI tells you where you are scanning and the more you are scanning the faster and more efficient you are on your point of sale counter.

To get this KPI, please go to cash register reports

Then go to sales

 

 

Once there select

Dissection Sales / Profitability for a Given Period.

Now run the report with a year of data.

What you will see is a column with %Scan, the higher the better. Now if you look through this list, the problem department is marked with a green arrow.

 What have you got to lose by acting on this?

 

 

 

 

 

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THE IMPORTANCE OF BACKUPS

POS SOFTWARE

Well a few days ago a client contacts us, the shop was burnt down in a big fire, and all the backups were in the shop. 

If we are lucky the computer will be okay, sometimes they survive the fire, I have seen cases where the hard drive survives fire and once it did not survive but we had it rebuilt in Perth and they were able to get the data off the drive. It is all a maybe now until the police allow us access to the building. 

If they had a backup, then we could have sent them a new computer and their information would be available now. Even though the shop is closed they could still have sent out customer statements.

It does not matter how big or small you are, it is your legal responsibility as a user to have backups. 

I noticed that Apple stated in their contract "TO THE GREATEST EXTENT PERMISSIBLE BY APPLICABLE LAW, APPLE DOES NOT GUARANTEE OR WARRANT THAT ANY CONTENT YOU MAY STORE OR ACCESS THROUGH THE SERVICE WILL NOT BE SUBJECT TO INADVERTENT DAMAGE, CORRUPTION, LOSS, OR REMOVAL IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT, AND APPLE SHALL NOT BE RESPONSIBLE SHOULD SUCH DAMAGE, CORRUPTION, LOSS, OR REMOVAL OCCUR. It is your responsibility to maintain appropriate alternate backup of your information and data."

Microsoft state bluntly "You are wholly responsible for configuring your Customer Solution to ensure adequate security, protection, and backup of Customer Data."

I am not sure about Australia, but I have been told that the US courts have ruled that a backup is considered to be an obligation on the user not having it is considered misuse.

In your Point-of-Sale system, a backup is crucial to your business. It should be done at least once a day. We have clients that do it much more than that too.

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Point Of Sale Stock Control

POS SOFTWARE

Retail stock control

Fact is

It does not matter how many products you sell, our Point of Sale Software can keep you informed of your stock levels just to help you make sure that you do not run out of the relevant stock on an item. 

According to one study, I read the main cause of these out of stock situations, was 72% of the time the retailer fault?

This is what your stock levels should look like

With our demand automatic ordering, this can be automatically implemented with very little work for you. It can generate profitable reports virtually instantly. If you get a run on a certain item, it will be picked up immediately by the AI ordering system and can issue an order with almost zero work to you.

And the best part?

  • Reduced holding costs - as you are not holding that much in stock.
  • Lower ordering costs - as you are buying only what you need.
  • Improved throughput rates - as you are ordering only what you need.
  • Decreased stock out occurrences - as the computer is checking continuously
  • Overstock wastes - this is often caused by people overestimating what they require.
  • Improved stock accuracy - you have a continuous check on your stock.
  • Higher customer satisfaction - you have the stock you require.

Can you really afford not to do it?

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Retail Express

POS SOFTWARE

POS Solutions is a major cloud-based Point of Sale supplier, Retail Express, a competitor to us released shady advertisements, about us we think. They like us, they can handle central ordering and receiving with head-office buying. Where I think, we are stronger is where stores within the chain also do their own wholesale ordering and receiving, where they have large numbers of stock items, a large number of sales and/or numerous suppliers.

Clearly, they must see us as their major competitor

If you put into the search bar of google "POS Solutions Australia" Sometimes you will get something that looks like this.

 

Now look at the top entry where the green arrow is pointing, its states that it is "POS Solutions Australia" but it's not us; it actually is an advertisement from Retail Express offering to give you a quote. If a person is looking for us and is not careful what they will find is Retail Express. They need to make doubly sure as we are there, a bit further down see the red arrow.


Similarly if you put into the search bar of Yahoo "POS Solutions Australia", you get the same result.

 

 

Please click here for google. Now click on POS Solutions Australia on the top and see where you go.


This one is even more interesting so click here for Yahoo. Now click on POS Solutions Australia on the top and see where you go?

Interesting huh??? Note sometimes it does not come up, so check the images above for what comes up sometimes. How would you like it if it was your company, and this was happening to? Actually, I personally would never do anything like this

Now what do you think about that?

I am actually unfortunately quite experienced in this matter as I had a similar experience with another company who tried to steal our name. I won but I still remember the lawyers bills for that case.

So I contacted Retail Express and was totally ignored. Finally, I got a response that I felt was not adequate, so I am now upset.

So then I contacted google. It was not easy, but I found an online form and lodged a complaint with google. I have a case number, but they are not going to contact me. They are not even talking to me.

Then I contacted Yahoo. This time I demanded to talk to someone. Now this part is funny. I called a person at Yahoo and explained the situation. Once I finished explaining, the guy just hung up on me in mid sentence. He did not even say boo. Wow, I thought this is the way to run a business? So I rang back and got another support staff and explained the story again. This guy gave me a special Yahoo phone number to call. When I called the special number, the automatic response on the number stated what is my verification number? I was not given one so it asked me to get a verification number from the number in Yahoo, I had just called. It also gave me a Yahoo email to write too. So I wrote an email and sent that. So I have a case number from Yahoo and an assurance that they will get back to me in 24 hours but no-one to talk to. So I called back the original number in Yahoo because I did want to talk to someone. The guy refused to give me a verification number, why give me a phone number earlier without a verification number; I asked? He did not answer my question. He kept referred me to help at Yahoo page. When I pointed out to him that there was nothing on that page, for my problem, I was told I would have to search. I told him, I had done that but really why should I search? Just give me the web address. He refused to give me the page. He then when I requested it, refused to do a search for my problem on the help page either. At that point I demanded to speak to someone else.

She was considerably better and her English was much better too, but she could not help me. Her solution was that I should write Yahoo a letter. Yahoo is asking me to write a letter, won't the post office be happy to hear that? Mind you, I think Australia Post service is better then this, actually I think almost any companies service is better then this.

It is too late now so I will give them 24 hours before I can do something as I need to give Retail Express, Google and Yahoo a chance to react. I just hope it ends amicably before it escalates.

To be continued!!!

 

Update 23 May 17:

 

I got an email from Yahoo today saying that "Due to the implications of legal action, all of your future correspondence will need to be sent in writing to our Legal Department:"

 

Update: 29 May 2017

 

I have heard nothing from Retail Express, Yahoo or Google, although the more blatant advertisements have been withdrawn.

 

Update 12 June 2017

 

A letter was sent to Retail Express, Yahoo and Google on 8/June/2017 as that the advertisments had been changed and now clearly show that they are from Retail Express not POS Solutions, we were withdrawing our claim in VCAT. No response was received back however its too early to say

 

However when I did a search with google and yahoo I can see that the advertisements have stopped entirely.

Perhaps Retail Express have stopped this type of promotion, if so why? Maybe commercial as many of the clicks would be readers here and myself, which would have costed them, or maybe they stopped because of something that we did. Anyway for now, we are happy they have stopped this form of advertising which we think is very dubious.

Update 14 June 2017

 

Well no response came from our letters sent on the 8/June/2017 but it appears that Retail Express have restarted the advertisements but now they are clearly marked as coming from them and not us.

 

You know somehow I expected better service from Google and Yahoo on this issue.

 

But I do wonder why would Retail Express go to such lengths just to use our company's name in their advertising. We have never used their name for our advertising.

 

Update: 29 June 2017

 

Well its back but with a difference, now if you go searching for us in google or yahoo with the keyword, they use in their heading "POS Solution" singular without putting in their name.

 

If you ask me this form of advertising does not honour to retail express and to google and yahoo for allowing it. Reatil Express should not be allowed to do this form of advertising and it should be banned.

 

4 July 2017

It appears that there has been a change in these dubious advertisements

Clearly they must see us as their major competitor

In google, they now put their name in it.

They also have added another search provider and again they have put their name on the top

 

On the other hand, they have dropped yahoo which maybe as their daily advertising budget for that is spent, or it may mean something more.

 

 

 

 

Is someone worried about what we consider quite dubious advertising.

 

Update:17 July 2017

These Retail Express advertisements that I consider to be disreputable and shameful have changed again. I am wondering that it must be worth much to them to steal our traffic in such a dodgy way. Have we really taken so many customers away from them because their latest advertisements are getting very close to us again.

Here you decide whether its misleading

 

 

August 2017 update

Well there are some changes to the current adverting by Retail Express in relation to this form of advertising, it looks like they are no longer using Bing and Yahoo for their advertising, is it Retail Express decision or Bing or Yahoo, I do not know but most PPC that use Bing also use Yahoo and Ask. As you can see nothing in Bing, Yahoo and Ask but the modified advertisements are still going out in Google.

 

 

 

 

Still it does appear that to others like Revel , vendhq and netsuite that POS Solutions are the ones to beat, if for example, I go to a listing of top point of sale companies and I enter in a few of them like Idealpos, I get this, not one of them is there.

 

 

Update 30/8/2017

Well as I stated it appears that several other point of sale software suppliers are using us as a keyword. Retail Express have not given up but they now appear to be making sure that it does not appear to be "passing on."

Vend's point of sale system, NetSuite , Revel Systems and pbsapos all use this form of advertising too. Here are some screenshoots

 

Update Oct 2017

Overall I was very pleased at first with this month report

If I do a google search "pos solutions australia", I get this, as you can see no retail express, no-one passing off.

 

Then I went to bing and did the same seach

 

Now what do you see? Retail Express heading states "Pos Solutions - Australian...." It is getting very close.

If I do a search with ASK.COM, I get

 

As you can see there is no passing off there.

What really annoys me, is if I put in google "retail express", I see no passing off at all

 

 

On a personal note, I think this is really wrong what is happening here.

 

October 2017 report

 

Well as you can see its not just retail express that are doing these advertisments in October. Checkout the fedeltapos, in the ASK.COM picture where you might looking for us and never realise that it was not us and so click on it. Please let me know what you think of these sort of advertising?

 

 

 

 

 

 

December 2017 report

Well for the first time since this began, I feel positive over this. Here are searches from google, yahoo, bing and Ask. As you can see they look kosher and halalic. Why did retail express and others stop, I wish I knew.

Searches for POS Solutions Australia by google

Searches for POS Solutions Australia by Bing

Searches for POS Solutions Australia by yahoo

 

 

December 2017 report

Well for the first time since this began, I feel positive over this. Here are searches from google, yahoo, bing and Ask. As you can see they look kosher and halalic. Why did retail express and others stop, I wish I knew.

Searches for POS Solutions Australia by google

 

 

Searches for POS Solutions Australia by Ask

Jan 2018 report

Well for the second time since this began, I feel positive over this. The ads when I checked have continued to stop, I still would like to know why did retail express stop, I wish I knew.

 

2 Feb 2018 report

Checked and these advertisements are still not there.

5 March 2018 report

This is great news, I am happy to report that these dubious advertisements in our monthly check are still not there.

3 April 2018 report

All good, I cannot see these dubious advertisements in our monthly checks.

<items removed>

22/August/2018 report

Checked and these advertisements are still not there. I wonder if our recent complaints made a difference.

21/September/2018 report

Checked and these advertisements are still not there.