BLOGS AND ARTICLES FROM THE POS SOLUTIONS TEAM

Point of Sale Software

How to clean your shop's keyboard

POS SOFTWARE

 

As it is, the keyboard at the register in a POS system in a shop is generally dirty. It is likely to be one of the dirtiest spots in your shop as it is shared with many people, so we recommend cleaning.  Now with COVID,  this is much more critical. Although I have not seen any figures for COVID, as a keyboard is known as an excellent environment for germs to spread, so I am sure will COVID.

Work safe Australia's recommendation now is that a keyboard shared by several people is to be daily cleaned.

This is a quick, non-technical way of how to do it.

You will need 

-Cotton swabs

-A few toothpicks

-A cleaning product, use a disinfectant, Australian standards now require that you use one that is listed as having antiviral activity, meaning it can kill viruses. This should be on its label. Do not use bleach as it can ruin the writing on a keyboard.

-Two rags

Let us start

1) Disconnect the keyboard.  

2) Now dampen a cotton swab with the disinfectant. Run down the tracks to pick up the dirt. You will need a few swabs as they get dirty quickly.  See the picture above.

3) A toothpick is handy here for bigger stuff. 

4) Use the dampened rag dampen with the disinfectant and wipe the surface. If a spot does not go away, use a toothpick to remove a spot.

5) Now wipe with the dry rag. Do not leave the keyboard moist! 

6) Flip the keyboard so it's upside down to let the moisture drain out.

It's best to do it at the end of the day to give plenty of time to dry out.

 

Note: There is an Australian Government Standard for Business retail to clean, details are here.

 

 

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Get a Business free COVID contact tracking tools

POS SOFTWARE

We are seeing now signs like this that are springing up at the entrance of a business and/or the front counter. 

In parts of Australia now, retailers have to record some of the people that come into their shop. For example, in NSW, if a person came into their shop and spent an hour there, they have to note their contact details.

Here are some potential issues that you need to consider

- Each state has different requirements. You need to find out what you need to get.

- It is unclear in some places what happens if a person refuses to give this information. 

-The retailer does not have to verify the information. But in some states, they do have to confirm that the person has filled in the information.

A problem came up when the health department audited a few of our clients.  Then one of our clients told us that they knew some that got in trouble doing this manual. They found out that these are medical records, and there are strict laws with Australian privacy laws. 

We all used a manual system, so it was clear that we all had to switch to something better. 

So, although we could have automated the process using either our CRM or set up Google Forms what we decided that we do not want concerns like what information and an "invasion of privacy" issue.  So we decided to use an existing automatic system. 

The one we decided on after trying a few was guestttrack

It is free and does the job well. 

It only took me a few minutes to set up.

Then it operates, and I do not have to worry about it.

Another plus was that if someone comes, it remembers their details so the next time, it takes them seconds to fill out.  This saves a lot of time. 

It also gives you a full audit trail.

So I recommend it.

PS If you want some help with it, by all means, give me a call.

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Bank trials of your sales data to start

POS SOFTWARE

Currently, our users in our marketplace can enjoy the cheapest EFTPOS/Credit rates.  But, we are looking forward to getting lower rates. In the process of looking, we were invited to join because I think we are considered the technology leader in our marketplace, a trial.  

For those of our customers on the trial, the banks will pay. I calculate a typical user of ours is looking at about $300 a month. When I do the figures for many of my users, that will cover the EFTPOS, so many of our users will get free EFTPOS which is very nice.

What they will be asked is to send sales transaction information from their POS Software.  

Needless to say that much of the information the banks know already. Plus, as its banks so strict confidentiality will be enforced.  You will get a secret code that only you, the bank's agent, and we will know.  Plus, the exact details of what will be sent. You will be able to restrict some of the information being sent if you wish.

As part of the trial, what excites us is that our users will have access to some of the latest and most advanced electronic payments functions that no-one else has yet got, e.g., free advanced SMS receipt.  Your customers will have better Bank Reconciliations too. What I like is the bank certification of payments. Now, if you argue with someone over the amount of the payment paid, it is you against them. Now those on the trial will have a bank certified amount to back them up.

I am not sure how long this trial will continue. It may be a month, and it may be years. It all depends on whether the banks and their agents think it's worthwhile continuing. 

We will release more details in the invitations that we will send out next week.

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How to do real-time stock monitoring immediately!

POS SOFTWARE

This is a question that I get a bit. How do you do, I get real-time stock warning monitoring?

The problem: 

With so many different lines in a shop, that it is almost impossible to know which items are starting to run out or have run out. 

No doubt, you will know when a customer asks you, but it's often too late by then. 

Answer:

It is simple, you can check in seconds your stock levels, and here is how! 

Go to reports > stock > Sold Out or Selling Out Stock Lines

 

 


Note if some of the stock comes out with stock on hand figure in negative. It shows you that items that are not probably entered into your system, so it's a check here as well.

So I would recommend running this report regularly. It will alert you to both out of stock situations and errors in invoicing.

 

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Hallelujah: Melbourne to re-open on Wednesday

POS SOFTWARE

We just received confirmation that all Melbournians have been waiting for the State Government to announce that hospitality, beauty, and retail businesses in metropolitan Melbourne can open their doors from 11.59 pm Tuesday 27 October.

I and probably most of the state were going close to crazy. It is our fault as no other state stuffed COVID so badly as Victoria.

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Ransomware why you need to wipe computers

POS SOFTWARE

Every week one of my clients gets hit by Ransomware. 

This is why if you get hit by Ransomware you may need to wipe the computer.

Those who are not too sure what I am referring to a person who goes to switch on their computer.  They see a new page demanding that they pay money; otherwise, they will lose everything on their computer. This is a typical welcome to Ransomware.

 

To us, it's a weekly occurrence. Some client somewhere has been hit. First, we take a deep breath and ask them do you have a backup? If yes, then we have a chance.

What disturbs me is that we see a change in tactics from ransomware in a few attacks. The ransomware is now firstly embedded in your system. So if we remove the ransomware and put your backup on, you will be working for a short time, and then the ransomware comes back. Then again, it asks for more money. This cycle will not stop. It is a program, and that is how it works.

There is only sure cure now is once a Ransomware hit, the computer should be completely wiped.

Final note: Should you pay if you cannot get your data back? 

By paying, you are contributing to the spread of ransomware. 

If you pay from now on, you are an identified person willing to pay ransoms, so you will be likely to be targeted again. 

I know people that have paid and never got their data.  What are they going to do? Sue them!

Don't Pay!

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Individuals score points but teams win games

POS SOFTWARE

In business as in sports, we do not get far alone.

 

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We have a Public holiday today here - AFL Grand Final

POS SOFTWARE

 

Today it's a public holiday in Victoria. You will find our support will be as good as usual today.  

It has been as good as a year as we could get considering what has happened.  As a steadfast blue Carlton supporter, I was pleased with my team improvement. Tomorrow I think we will see Richmond as stronger, but either could do it. So I will be watching just for the game. It is frustrating that we have two Victorian teams in the Grand Final, and we have to watch on TV.  We cannot even host a family or friends get together to watch the game. Detail here. Queenslanders, I suggest you treat yourself to history if you can get out there. 

Please, if you can avoid using support at the actual game time itself, our guys on support would appreciate it. But if you have to call, they are available.

May the best team win!

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You have an advanced google like search for stock!

POS SOFTWARE

This is a step by step your google like stock search.

In the Cash Register, press on the search button - see red arrow

Out pops out the following search page.

 

Now first look at the bottom of this image where you will see ? [x] searchtext. This is your advanced search.

Now imagine that a customer is looking for a particular book but does not know the title exactly.  He knows that in the title, it has the word "roof" in it.

So you are looking for a book that has the word "roof" in the title.

? [x] searchtext

So its

? - because you do not know

B - as its a book

ROOF - that is what is known.

So I put in 

?B ROOF 

Now see what I got in the image above.

All titles with roof, plus several other details like the on hand and the retail price, etc. is displayed.

Now click on the one you want.

Enjoy!



 

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In one second from now you can know your top selling stock

POS SOFTWARE

Follow this, and in this instant, you can precisely know, track, and control your top-selling products in real-time. 

Go to Register reports.

 

Now pick "Top N Stock Sales for a Given Period."

 

Now in the form put in this week.

A report comes out that looks like this with your top sellers listed.

 

Do it now, and then please inform me how you went.

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Two terms that our system uses for debt collection

POS SOFTWARE

We do suggest rather than using extending credit to your customers. Look to VISA, Afterpay, or Zip. It is these people's jobs to collect money.  Sometimes it cannot be helped, and you are stuck with the debt. If you get caught out, here are the terms that our system used.

Our system uses a very formal terminology and methods here.

A token payment is a small payment made regularly by a customer who cannot afford to pay the full amount you're owed. It shows both that they have a willingness to repay the loan and they have not forgotten.

What can happen is that a person who is paying a little at a time, can at the end owe you almost nothing. This can be difficult to collect. So what we suggest you do is set up a payment plan that includes a balloon payment. This is a lump-sum payment of a decent size at the end

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How to look at what sold in Christmas last year

POS SOFTWARE

Here is a quick way to search at what sold at Christmas last year. It will take you a few seconds to do and give you much to ponder on.

Go to register reports and select the top stock report as marked with the red arrow here.

 

I think it is easier to work by departments. In dates that you are thinking of ordering for and select the top 100 items.

Now examine this list to see what did sell. 

I find it useful to do the same analysis for the year before so 2018 as it gives an extra comparison.

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This is the end of business as usual

POS SOFTWARE

 

Remember the Bob Dylan song "for the times they are a-changin", 

 

Well the earth has shifted and we are in uncharted territory.

 

 

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See the computer processing power, people want today

POS SOFTWARE

Despite everyone going on, Moore's law has peaked, and computers are not getting much faster; well I beg to differ. People want speed. Look at this machine speed specs—our latest servers.

 

 

It ranks in the top 82% of computers.

This computer can copy a full movie in half a second. To get that speed, we had to replace the cables with cat8. These have to be the most powerful computers in our marketplace.

 

 

If you want some comparison, these servers look at the Mendel range we were selling about a year ago.  

 

Speed is double. Disk mark is seven times faster.

This is the machine to beat!

 

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Need to review proof of delivery

POS SOFTWARE

Review your proof of delivery. 

A client has now got themselves into an argument with a customer over whether they got the goods. 

My client claims that they dropped the item off while the customer states that he got nothing. Unfortunately, there is no proof of delivery.

It is a tricky one, alright.

What do you do in this situation?

This problem is all too real. 

At the very least, if you leave items on the doorstep,  take a photo of the item on that doorstep. If someone signs for the goods, ask for proof of identity with photo ID. 

The fact is that YOU are the one that has to prove that the goods were DELIVERED or PICKED UP.

 

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More signs to support local businesses

POS SOFTWARE

Last week I showed signs by the local business organisations designed to help the local morale and support local businesses. It got a response and seemed to fill a need, so I decided to put up some more that I took.

I liked this one. It was relevant and straight to the point. Its the crux of our community in this pandemic. 

A disease does not care if a person is smart, educated, stupid, rich, poor, working, unemployed, political views, white, straight,  tall, short, Chinese, Indian, your religion, sex, etc. etc. etc. 

To the disease, what all that matters is your a person.  Try denying someone humanity now? We are all in this together.

 

Many businesses are making a big mistake because although they are open, the public does not know it. If you are open, make sure the public knows this. What they also had on the window was signs showing the services they offered now like curbside pickup, special hours, and phone calls to place an order.

 


 

If your closed, the public needs to be notified that you are coming back. I also noticed in Chapel street that most of the shops had a website and a social media page.

 


i was

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Multi-Store POS - Coles outage and POS Software

POS SOFTWARE


 

For four hours on Friday evening, many Coles supermarkets had to close. This was because they had technical issues with their POS Software processing payments at the point-of-sale. 

If Coles had our Multi-Shop POS Software with replication, this would not have happened. Which highlighted one interesting observation made by Xero CEO to me that often "small business today has better technology than big business".

Still, this outage would have cost a lot, plus Coles would have suffered a  loss of goodwill. What happened is what we call in business - a pain point. So we can see how they used their loyalty program in response to this pain point. The very next day they offered their customers "triple flybuys points...purchases" also free delivery to online shoppers who spend $50 or more.

It shows the flexibility of loyalty points, that as required, it is easy to adjust. I have also seen it to encourage shoppers on slow days when they offer something like "double point on...."

If you have not yet got a loyalty program, I can assure you that it works well in all business sizes. So check out this quick video.

 

Then take a look at the free loyalty program and free CRM offered by our POS software.

 

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Its coming to Christmas so time to get organised

POS SOFTWARE

It is getting close to Christmas. This is a big job organised in the best of times, with this crisis with deliveries now so undependable....... Now everyone is saying that the big problems are operations and logistics. 

Looking at Google Trend, the public mood seems positive. Compared to Christmas last year and this, the results are almost unchanged.  The interest is there, alright.


Measured interest using Data Source: Google Trends (www.google.com/trends).

What happens this year is unclear, but that would be true of any year.

But I can assure you there will be no mass queues this year in the large department for the Christmas specials. Much of this trade will be in the local shops or online. Also, count on even a more extended Christmas season than last year.

Preparing for Christmas is much more than checking your roster, stock, and delivery.

Schedule some time to check your equipment. 

1) That all your POS equipment is working. If you intend to use some of the old POS computers to accommodate the rush period, give it a test run now?

2) Check that where they are going to be that the cables are working.

3) That the network works.

The closer it gets to Christmas, the harder it gets to repair in time.

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Chadstone shopping centre under stage 4 lockdown.

POS SOFTWARE

Chadstone is the super-regional shopping centre in Victoria. It is the biggest shopping centre in Australia. Claims to be the biggest in the Southern Hemisphere and the fashion capital of Australia. 

It has about 530 stores. It gets the highest turnover of all Australian shopping centres. Every year has more than 20 million visitors.

 

To get a shop there is very difficult and many want one even though the rent is a fortune.

 

This was some scenes inside centre under stage 4 lockdown. It gives a feel of the economic devastation of this lockdown. Generally, there is no matter what time you go, a crowd of people is there. When I took my daughter there just before the pandemic hit we were waiting to get a place to eat in its huge food court.

 

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JB Hi-Fi and changing the rules for gift cards

POS SOFTWARE

If you sell gift cards for your shop, you will find this relevant.

This week, JB Hi-Fi started taking preorders for the new gaming consoles. There is from the public much interest in these consoles. Sales for these consoles are expected to be huge. 

However, there was an exciting twist that took these preorders into the news.

JB Hi-Fi announced that to preorder you could not use your JB Hi-Fi gift card for payment. This started a stir on social media, as this was seen as unfair. The argument here was that no-one said anything about such a restriction when they got these gift cards. So began a media storm. Here are some samples here and here.

Soon JB Hi-Fi reversed its position and now will accept gift-cards for preorders.

The lesson here is that you cannot restrict people from using your gift cards as cash unless you write something in your terms and conditions. If you have some technical reason why you must only accept cash, then do what JB Hi-Fi did get people to pay in cash and then reimburse them from the credit card in cash.

Note: I our POS Software you can restrict customers from using their gift cards, but we do not recommend that you do. You can also do the reimbursement into cash.

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