Security

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Security

Security in the shop

POS SOFTWARE

I was talking to this woman, in a lotto shop, normally security is a minor issue to them, the centre has security guards and is full of people as it is always busy. Now they are holding out but where are the security and they are worried about it?

New times bring changes and new problems. One of them is you need to be proactively thinking about preventative security measures. Robberies, shoplifting etc are still happening.

Remember thieves today have fewer targets and most retailers have less staff. This is not a good combination.

You need proper procedures when opening and closing the shop as these are the most dangerous times in retail security.

Reduce cash levels in the shop, more banking, more EFTPOS, etc 

Clear visibility in and out of the shop

Cameras are now more important than ever before.

 

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Security in your point of sale

POS SOFTWARE

This cannot be stressed too much.

In a retail business, every person in your point of sale Software should have a unique login and that they must make them make use of it. Do not allow several people to share the same login otherwise, it can be impossible to track and investigate what happened.

What you will find is that if your staff know that they are being audited, it will reduce the risk to you and your customers.

 

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See VAAKEYE the lastest shoplifting technology

POS SOFTWARE

The problem is monitoring the security camera in shops. Something like this could warn you that a suspicious person has come into the shop or that someone has done something questionable. 

Under Beta, it has detected some shoplifters in a Japanese convenience store.

I can see such technology having a dramatic effect on reducing shoplifting.  As it uses face recognition, a shop keeper that knew from his tapes that this person is a known trouble maker could get a warning that this person is in the shop.  It would also serve shop keepers to sell more as by using face recognition it knows the average spend amount, the number of visits, and frequently purchased items. It could give the shop keeper, the name of many of their clients too. 

What we are discussing is that our optical people counting system can already do much of this, if anyone is interested and using or thinking about our optical people counting system we could *NOW* do something like this! 

If we get enough interest, why we could do something like this too! 

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Retail Protective Key Performance Indicators

POS SOFTWARE

 In Australia, retail theft is probably now the biggest crime. The figures quoted tend to be between 1 and 3%.

What makes it worse in our market space most of our clients are working on slim margins.

The kicker is that most of this theft is internal. 

Ignorance is not bliss here.

I can tell you stories of what I have seen of retailers in tears when they discover their most trusted employees, caught stealing from them. "We went to school together?" "We went on holidays together for years?"  "She is my sister?" etc. 

There is much you can do. I feel that the best approach is to set up proper procedures and check everything.

Here is a start in your system, we have a unique security system which monitors what people operating your point of sale are using.

These indicators give you a detailed breakdown for each operator, statistics on such things as their usage of no sale, voids, count, totals, refunds, negative items and discounts they are doing. Pay particular attention to any unusually large numbers in specific voids.

To run it, go to cash register reports. (see orange arrow)



Then select Staff and click on "Sales security indicators" (see blue arrow)


Select the required period, you wish; I recommend doing it monthly.

What you are looking for is that most thieves have a method which works for them, they become a creature of habit, and as such with these people, one indicator is generally up.

So what you are looking for is someone who has one very high item so what I suggest you do in the Adhoc reporting is ask your report to divide the Item_Void_Total and the Refund_Total by the total number of transactions the person has done. Now compare those figures to the average that everyone's else has done. Anything significantly upon that average figure might mean something. Also, another point to look for is that generally with an operator no-sales and voids tend to be linked, a high no-sales result tends to go with high voids and vice versa, but if one is high and the other is low, it's worth investigating. This is shown nicely on the graph, which you can also get the Adhoc report to make. 

Of course, you do not end here.

 

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Staff Security levels

POS SOFTWARE

The mere presence of you having a correct security procedures system often deters theft. If a staff member sees cameras, if they see proper procedures in the POS software, then there is less likely to be trouble. It is essential that you do take retail loss prevention seriously.

I have, over the years, become very cynical about this issue. Too many retailers have told me stories which starts "He was in school with me... his family and my family....he was very good, my best employee ... and ends that he had been skimming my cash register for years.

Face it if an employee sees that you won’t care about a discrepancy of a few dollars in the cash drawer, some will note this and take advantage of this. If they see a third-party your POS Software monitoring this, it will give them something to think.

One of the clients to pick up almost $13,000 a year in extra revenue when a computer system was upgraded by simply running separate tills for every staff member and introducing a policy of counting each cash drawers after each shift.

 

Now it is straightforward to set up in our system. 

Firstly in the section "Staff maintenance", there is a section "Security Level."

 

Now the defaults are there which we have set up designed to work for 90% of the shops. However, like everything, each shop is different and what works in 90% of cases often does not work with your shop so you can fine-tune it for your situation.

There are heaps as you can see options here.

Set them up for you. Now enforce them.

Now make sure you have cameras facing the tills.

Security in retail is often treated as a joke, but it does not have to be and should not be.

 

 

 

 

 

 

 

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Integrating video surveillance and the POS system

POS SOFTWARE

The best and most important area in the shop to install security cameras is at the point of sale as that is where the cash is located, so that is where most fraud takes place.

Integrating your video surveillance with the POS system makes a lot of sense. This example shows a skimmer being installed by some shop thieves. Your staff may not be involved in the fraud at the point of sale. This fraud took three (3) seconds. Nothing would show here on the computer if the cameras had never been installed on the tills, it would never have been found.

 

This is a bit exceptional; as most of the fraud involves actual transactions. Typically a brother of a staff member buys a $30 book, and it gets rung up as a $5 remainder book. 

With a camera, you have a video record of each transaction, the customer and the operator. So you can provide evidence that can be used to confirm the point of sale software. This is always a problem if the matter requires verification. For this, you need video e.g. you often hear this remark in court "The computer said that I did it, but many could have done it.." or "I gave you a $50 and you gave me a $20, okay the computer said $20, but I gave you a $50."   

The computer can and does give you alerts e.g. high dollar amount and other dubious transactions which can alert you to possible fraud. At the very least, it can enable you to identify common mistakes or misunderstandings that can be corrected with additional training.

Also just the fact it is there has been shown to reduce theft.

If your system is not integrated then the archived video needs to be searched by date and time, which is slower and a pain.

PS if you want to extend what the cameras can do e.g. facial recognition analytics to identify known individuals; counting analytics to ensure that occupancy limitations are not exceeded or demographic analysis we could do that too.

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Computer chain security

POS SOFTWARE

Laptop security chain

 

What is popular now is to link into your point of sale system a laptop rather than a desktop. The cost is a bit higher, but it has a heap of advantages, e.g. you do not take over a computer at work, it is easy to move where you need it, and you can easily take your work home with you. I have been to meetings where we all have our laptops in front. It is the in-thing now.

Unfortunately, one problem is that one of my clients went looking for a price for an item, so left his laptop alone and in seconds someone grabbed it and was out the door in seconds. When he came back and wondered where it was?  By the time anyone realised it was long gone.

So if you are going to use a laptop in the shop, I would suggest that you get a laptop security cable lock. You can pick one up for about $10.  That should stop your average thief looking for something easier to steal. Of course, it will not prevent the guy with the bolt cutters, but he is a much less credible threat.

I have seen some security footage of some thieves hitting a shop after hours, and it shows them pulling the cable trying to get the laptop and giving up, so here the cable worked.  Remember these guys have only got a few minutes before the police come.

Here are some tips for the cables from a guy that has had a few.

Make sure they are solid.

I had a cheap one whose combination failed on me and in desperation, I tied to pull it out and was shocked to discover that under pressure, it just fell apart. I gave the next one a few big tugs to make sure that it worked. Also, make sure that the chain looks solid if it seems solid thieves will probably not even try.

Bolt properly

Make sure that the chain is adequately bolted. After all the chain is only as good as what it is attached too and how strongly it is held to that object. 

Long chain

Make sure the chain is relatively long, a short chain will be hard to move around unless you have a stand.

Easy to use

Make sure the chain and lock does not interfere with the laptop operations, e.g. you do not want to lose a port or struggle with a switch. You also need to be able to put the laptop on a desk, some chains are designed to be used with a stand and so do not let the laptop sit on a desk.

Good lock

Finally, for the lock, it has to be easy to use, I had one that could only be opened by picking up the computer and turning it upside down, it was a pain to unlock.

For the lock, I prefer combination, but I warn you that cheap combination locks are easy to break. If you are going to use a key, make sure you have spares. I doubt you can get a spare.

 

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Anti virus and old versions of windows

POS SOFTWARE

Microsoft antivirus no longer supports XP, AVG anti-virus no longer supports XP, AVAST no longer supports XP,  etc. Most no longer support Windows 7 either. 

As such some of our clients, of our point of sale software are running into a problem that old versions of windows are no longer supported and now it appears that most of the antivirus companies are not supporting XP either.  This leaves them open to most viruses and ransomware. 

For these users, I am recommending

 

360 total security

 

Details here

 

It is a free product for commercial use, it has no licenses, no expiration and no hidden fees. It is also a first-class product which runs on just about any computer and is fast. 

 

 

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Importance of good cameras

POS SOFTWARE

I spoke yesterday about good cameras, today the issue came up about skimmers which turned out to be an excellent example of why I do believe that all businesses need good cameras.

A skimming device

These come in many types and are widely available on the web. What a skimming device is, is an electronic device used by criminals that generally are put on an EFTPOS reader to read (skim) the information off on the magnetic strip of a credit card and then to capture the PIN number.

The idea is that a criminal comes to your shop, in a few seconds installs a skimmer then returns in a few days to your shop and retrieves the skimmer with your customers' credit card details on it.

Skimmers have been regularly caught around Australia.

 

Cameras

These people would never be caught without decent cameras.

Take a look, I think you will find it interesting. Two guys come into the shop, the guy in front distracts the cash operator, now look at the guy in the white shirt installing a skimmer. He took about three (3) seconds to install the skimmer.

Here is a discussion about the incident.

 

What to do.

I always give a test pull on any EFTPOS reader before I use it.

My suggestion to everyone is to put a marker all around the EFTPOS reader with texture, this can help as a skimmer would need to cover the mark and be in your handwriting, always have a camera on your EFTPOS unit and try to monitor it at all times. If something looks off, call your EFTPOS provider immediately.

 

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EFTPOS warning

POS SOFTWARE

One of my clients had the following happen to them.

 

They got a query from the credit card that one of their customers is claiming that a transaction was rung up twice and so they have charged the customer twice for the same thing.

When they investigated in their POS systems what they discovered was that they had done two purchases on the same day for different items but the value was the same as the amount claimed. 

Now what they had to do was show clearly that both these transactions were for something different and that they were different transactions.  The security footage was very useful here.

What it does show is how important it is to include enough detail to show that even though the transactions are for the same amount, that they are a different purchase.

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