MANY CUSTOMERS WILL NOT WAIT.
What they do is they walk out and abandon their purchases.

Have you ever seen this? Your store is bustling when you spot a potential customer walking away, discouraged by the long wait. Does this strike a chord? It's a common challenge. Statistics show that 70% of shoppers will walk out if faced with a long queue. This is a severe issue in retail that needs urgent thought the waiting time in queues. I once witnessed a boutique lose a $500 sale because a customer in the queue put the dress down and walked out, as she probably couldn't endure the wait in line. This is the problem with a long line.

Here's the good news: Our POS system makes opening new registers straightforward without breaking the bank.  

Multiple Tills on One Computer: Streamlining Retail Operations

Our advanced point-of-sale system for small businesses allows you to set up numerous tills on a single computer. This means:

1. No need for expensive new hardware: Use your existing system more efficiently with the new technology.
2. More cashiers: You can have more registers with more cashiers on the counter.
3. Quick setup: Open a new till in minutes, not days.
4. Flexible configuration: Adapt to busy periods by opening extra tills as needed to improve customer service.

The Benefits of Multiple Tills: Enhancing Customer Queue Management

One of our users told me, "It's like we've expanded our shop without actually expanding!"

How to Get Started with Your New POS System

Contact us and we can start immediately.

Elevating Customer Experience and Streamlining Sales

Throughout my extensive career working with point-of-sale systems for small enterprises, I've observed how minor adjustments can significantly impact retail operations. This multi-till approach stands out as a true innovator. It offers an intelligent, economical method to enhance customer service, drive revenue growth, and simplify your team's daily tasks.

Results for a US survey, source here.

Have you ever walked into a retail store in Australia and received poor customer service? Maybe the sales assistant ignored you or seemed uninterested. Perhaps the checkout line was painfully slow. Or the store ran out of the item you wanted. Unfortunately, we all have experiences like this.

Good Customer Service is Absolutely Vital for Retail Success in Australia

With rising customer expectations and fierce competition, retailers must focus on delivering exceptional service.

Luckily, our POS software provides powerful tools to help retailers boost their customer experience.

Why Good Customer Service is Key for Australian Retailers

There are several reasons why customer service excellence is critical in Australian retail today:

• Competitive Landscape - With major international brands and ecommerce players entering the market, competition is fiercer than ever. Great service sets you apart.

• Rising Expectations - Customers today expect more personalized and seamless experiences. Your service needs to keep up.

• Social Media - A lousy customer experience can spread like wildfire on social media. Angry customers won't stay silent. It does not take much for them nowadays to go on the internet and start writing some bad reviews.

Delivering mediocre customer service is no longer an option for Australian retailers who want to survive and thrive, as poor customer service can seriously damage your retail business:

• Lost Sales - Frustrated customers who don't get the desired service will shop elsewhere.

• Negative Reviews - Disappointed customers will tell their friends, post bad reviews and complain on social media.

Here is what greets an Australian Consumer when he goes online for Australia Posts

1.7 does not look much good.  Australia Post is a monopoly, so it probably can afford these bad reviews, but can your business? 

• Staff Turnover - There is plenty of work now for people in retail. If your business has many rude or unhappy customers, your staff will start to leave; now try and replace them.

POS Software Provides Tools to Enhance Customer Satisfaction

Luckily, POS software provides some very useful tools to help retailers improve customer satisfaction:

• Faster Transactions - Modern POS systems allow faster payments, so customers spend less time in line.

Consider this:
 80% of customers state they are unwilling to wait in line if it takes more than five minutes. So if your queue is six people, there is an 80% chance someone will walk out.

We took about 20,000 cash register transactions off one of our client's systems.  Here is what the graph above looks like for transaction speeds. As you can see, our average speed of transactions was 36 seconds a sale.  In a pinch, our client was doing much better.

• Centralized Data - Customers' purchase history and preferences are stored in one place for more personalized service.

• Free Customer Relation Management Integration - This can help you professionally organise your customer management.

• Inventory Management - Reduce stockouts and save customers' disappointment by tracking inventory.

• Reduce staff hours - Many time-consuming tasks like stock reordering can be speeded up as they can be automated.

• Reporting - Our analytics helps you identify problems like marketing trends and what is selling.

• Loyalty Programs - Features like loyalty programs encourage repeat business by rewarding customers.

Real-World Examples

With POS software, retailers can provide the quick, seamless and personalized service that customers love.

For example, an Australian newsagent used our POS system to track the magazine marketing trends in their shop. They could then maximise their shelves to sell more magazines with less space.

Greeting card sales almost all go up when our system is implemented. 

Adopting POS Software is a Must for Customer Service Excellence

Delivering exceptional customer experiences is crucial for retail success in today's Australian market. Luckily, our POS software provides powerful tools to boost satisfaction and keep shoppers returning.

By speeding up transactions, accessing customer data, integrating loyalty features and more, POS systems enable you to take your service to the next level.

Key Takeaway

If you want to improve customer experience, upgrading your POS capabilities is a smart first step. With the right technology, you can provide the standout service to set your business apart.

The world is moving towards a mobile-first mindset. 

Currently, we have the most advanced SMS receipting in our marketplace and its FREE.  Its called DTI.  For over a year it has helped our clients save money.

The big plus is that better service that the retailer can provide the shopper. Many now feel that physical receipts clutter up their wallet. Also, they are often lost, are difficult to collate and fade. That is why many in public like e-receipt. This is partly why the majors often provide this service. It closes the loop between the offline and online world.

Studies show that nothing will connect with your customer better than SMS. I have seen figures are that over 98% of SMS messages are opened. Most immediately. No other channel comes even close to these figures. What it means is that you can interact with your customer effectively.

What makes it particularly useful is that the message is delivered directly to your customer. Emails are often now protected by ISP spam and customer's filters. These often block your messages.

Why not try it out?

Many of our clients use it now with significant effect, and it save them money on receipt printing too.

Using this, you can say goodbye to almost all your paper receipts.

What it allows your customer from their bank account to print a receipt like this.

or you can have these receipts, which can be any payment type: cash, EFTPOS/Credit, Bitcoin, etc. 

These can be sent by you free to a smartphone. 

It also has significant security anti-fraud advantages. This is because fake and fraudulent receipts are much harder to justify. This because you have a trackable copy on a bank-approved secured server.

This is the most advanced receipt format available. 

Call us to give it a try now.

No cost for the first fifty (50) to start!

I used to go to a supplier of mine frequently, and this quote was on their wall. I liked it so much that I took a copy and put it my wall in our office and now for almost 40 years, I have read it every day I come to work. Mahatma Gandhi was a very wise man.

Well, now we are currently putting together our annual support survey for 2019. We have done it every year for 38 years. Boy, 2019 year has gone quick.

What we are seeking feedback from our clients to the service we provide you in 2019. Your responses will be used to assist us in our continually improving customer service. The survey is designed to measure the effectiveness and quality of our services, and it should only take you a few minutes to complete. If you have used our services and want to have your say in improving our performance with your suggestions then, please contribute.

Thanking you in advance

Bernard

PS We are adding two new questions this year to see what web commerce system and Buy Now and Pay Later Solution you are using.

Thinking about it here are some reasons why someone would pick not to have a loyalty program.

Much of these difficulties are particularly true in the set-up phase of the program

Costs

Our point of sale software gives you the tools you need to run such a program, but you will need to provide your customers' benefits to make it work. 

Work and skills

It is work.

You do not feel your organisation has the social media skills now days required to make it work plus the management expertise to make it work. It needs constant thought and fine-tuning to find out what is working and what is not working.

Customers' information

You do not feel that you can get enough peoples information to make it work for example you think you cannot get enough peoples email addresses. You need about 500 to 1000 people to gain critical mass.

Lack of time

Busy enough AS IS and they do take time to set up, and they will take time to manage. Based on our clients' comments, an hour a week. 

Commitment 

Once you have a loyalty program in place, they can be difficult to stop if they do not work out. Customers can get upset if they feel that you are cheating on them. Always remember if starting one that you do need an exit clause. 

The other problem can be if you feel that your organisation objectives may change shortly and you cannot make the commitment.

You have infrequent customers

We have a client in a holiday area, and they tell me that the people are always changing and that they see most of their customers for about a week or two and then they are gone. The locals are only a tiny part of their business. 

Offers cost you

The expected cost of the proposal is higher than the expected return. The overwhelming number of customers will buy anyway from you at your prices, so there is no point in offering any benefit as such as all it is doing is giving away value to my existing clients who is willing to pay full price.
 

So What Alternatives are there

Here are some ideas.

Nothing

Often nothing is the correct response. Why interfere with something that is working,

"If it is not broken do not fix it".

Discount vouchers

This is where you offer every customer a discount when they buy products in your shop at the next sale. Here is how to set it up in our system, which would give you an incredibly powerful discount voucher system.

Be warned that these discount sales programs are much more expensive then loyalty programs, but they do produce results. See here for numbers.

Guerrilla Marketing

If you are near a major operator that brings in traffic consider how to be able to piggyback on their operation. Let them do the work in getting customers coming to what you are doing here is trying to divert some of their traffic to you eg near a supermarket, a coffee shop might do well.