October 2020

Mon Tue Wed Thu Fri Sat Sun
Thu, 01/10/2020 Your current surcharge charges to people for EFTPOS?

Charges are now all over the place. I have noticed looking at some statements from a major bank. It probably not because of a change in bank rates.

People are now using EFTPOS much more for smaller transactions. This is causing more transactions with lower average amounts. I suspect this has resulted in a different item on the EFTPOS rate card coming up. So the fees are now different.

So it is worth reviewing the fees you are getting now.

If they need to be changed, this is the best method for surcharging.

Fri, 02/10/2020 Are Your Prices Right, how to quickly check.

With all the price changes people are having now, this will help check your prices to see whether they are right. It only takes a minute.

In your cash register reports> Stock > Quantity On Hand and Price check.


POS Software menu

You will get this screen.


POS Software On hand and preice options


Sat, 03/10/2020 If your eyes on the goal, you don't see obstacles

Henry Ford stated, "So long you have your eyes on the goal, you don't see obstacles."

See how this bird's flight is just incredible. She dodges a very complex obstacles, to get her goal.

Sat, 03/10/2020 The Technology growth is so amazing!

Imagine an airplane flying over the Earth a few mm. 

Have it count every blade of grass that is underneath it. 

Now shrink the Earth to the size of your palm. 

What is in your palm is comparable to a modern hard disk.



Mon, 05/10/2020 How important is a supplier to you?


Required by businesses is a strategy with your suppliers.  Without suppliers, no business can function. 

We call this strategy Supplier relationship management (SRM).

Tue, 06/10/2020 The Woolworths receipt hack and the problem loyalty fraud


This highlights the problems with loyalty rewards that do *NOT* have computer auditing to the account.

Yesterday the Woolworths receipt hack received wide coverage.

Wed, 07/10/2020 Get a comparison now to last year quickly

This will give you a comparison of how your shop is traveling this year to last year instantly,

Go to register reports and select it marked in green.

point of sale reports

Now select the Monthly Sales Summary.

Put in the dates for this year and then put in the dates for last year.

Thu, 08/10/2020 Signs to support the local shops

In these trying times, many local business organisations are putting together signs. These are to help boost the morale of the locals and to support local businesses. 

Now local traffic matters more than ever. 

These SMB businesses need a fair share of this traffic.

With this in mind, these photoshoots I took are from my local area. It might give you some ideas to suggest for your local business groups. Some of the messages on some of them, resonated with me, see what you think.


Fri, 09/10/2020 JB Hi-Fi and changing the rules for gift cards

If you sell gift cards for your shop, you will find this relevant.

This week, JB Hi-Fi started taking preorders for the new gaming consoles. There is from the public much interest in these consoles. Sales for these consoles are expected to be huge. 

However, there was an exciting twist that took these preorders into the news.

Sat, 10/10/2020 Chadstone shopping centre under stage 4 lockdown.

Chadstone is the super-regional shopping centre in Victoria. It is the biggest shopping centre in Australia. Claims to be the biggest in the Southern Hemisphere and the fashion capital of Australia. 

It has about 530 stores. It gets the highest turnover of all Australian shopping centres. Every year has more than 20 million visitors.


To get a shop there is very difficult and many want one even though the rent is a fortune.


Mon, 12/10/2020 Its coming to Christmas so time to get organised

It is getting close to Christmas. This is a big job organised in the best of times, with this crisis with deliveries now so undependable....... Now everyone is saying that the big problems are operations and logistics. 

Looking at Google Trend, the public mood seems positive. Compared to Christmas last year and this, the results are almost unchanged.  The interest is there, alright.

Wed, 14/10/2020 More signs to support local businesses

Last week I showed signs by the local business organisations designed to help the local morale and support local businesses. It got a response and seemed to fill a need, so I decided to put up some more that I took.

I liked this one. It was relevant and straight to the point. Its the crux of our community in this pandemic. 

A disease does not care if a person is smart, educated, stupid, rich, poor, working, unemployed, political views, white, straight,  tall, short, Chinese, Indian, your religion, sex, etc. etc. etc. 

Thu, 15/10/2020 Need to review proof of delivery

Review your proof of delivery. 

A client has now got themselves into an argument with a customer over whether they got the goods. 

My client claims that they dropped the item off while the customer states that he got nothing. Unfortunately, there is no proof of delivery.

It is a tricky one, alright.

What do you do in this situation?

This problem is all too real. 

Fri, 16/10/2020 See the computer processing power, people want today

Despite everyone going on, Moore's law has peaked, and computers are not getting much faster; well I beg to differ. People want speed. Look at this machine speed specs—our latest servers.

Computer fan


Passmark speed


Sat, 17/10/2020 This is the end of business as usual


Remember the Bob Dylan song "for the times they are a-changin", 


Mon, 19/10/2020 How to look at what sold in Christmas last year

Here is a quick way to search at what sold at Christmas last year. It will take you a few seconds to do and give you much to ponder on.

Go to register reports and select the top stock report as marked with the red arrow here.


I think it is easier to work by departments. In dates that you are thinking of ordering for and select the top 100 items.

Now examine this list to see what did sell. 

Tue, 20/10/2020 Two terms that our system uses for debt collection

We do suggest rather than using extending credit to your customers. Look to VISA, Afterpay, or Zip. It is these people's jobs to collect money.  Sometimes it cannot be helped, and you are stuck with the debt. If you get caught out, here are the terms that our system used.

Our system uses a very formal terminology and methods here.

Wed, 21/10/2020 In one second from now you can know your top selling stock

Follow this, and in this instant, you can precisely know, track, and control your top-selling products in real-time. 

Go to Register reports.


Now pick "Top N Stock Sales for a Given Period."


Now in the form put in this week.

A report comes out that looks like this with your top sellers listed.

Thu, 22/10/2020 You have an advanced google like search for stock!

This is a step by step your google like stock search.

In the Cash Register, press on the search button - see red arrow

Out pops out the following search page.


Now first look at the bottom of this image where you will see ? [x] searchtext. This is your advanced search.

Fri, 23/10/2020 We have a Public holiday today here - AFL Grand Final


Today it's a public holiday in Victoria. You will find our support will be as good as usual today.  

Sat, 24/10/2020 Individuals score points but teams win games

In business as in sports, we do not get far alone.


Mon, 26/10/2020 Ransomware why you need to wipe computers

Every week one of my clients gets hit by Ransomware. 

This is why if you get hit by Ransomware you may need to wipe the computer.

Those who are not too sure what I am referring to a person who goes to switch on their computer.  They see a new page demanding that they pay money; otherwise, they will lose everything on their computer. This is a typical welcome to Ransomware.


Mon, 26/10/2020 Hallelujah: Melbourne to re-open on Wednesday

We just received confirmation that all Melbournians have been waiting for the State Government to announce that hospitality, beauty, and retail businesses in metropolitan Melbourne can open their doors from 11.59 pm Tuesday 27 October.

Tue, 27/10/2020 How to do real-time stock monitoring immediately!

This is a question that I get a bit. How do you do, I get real-time stock warning monitoring?

The problem: 

With so many different lines in a shop, that it is almost impossible to know which items are starting to run out or have run out. 

No doubt, you will know when a customer asks you, but it's often too late by then. 


It is simple, you can check in seconds your stock levels, and here is how! 

Go to reports > stock > Sold Out or Selling Out Stock Lines


Wed, 28/10/2020 Bank trials of your sales data to start

Currently, our users in our marketplace can enjoy the cheapest EFTPOS/Credit rates.  But, we are looking forward to getting lower rates. In the process of looking, we were invited to join because I think we are considered the technology leader in our marketplace, a trial.  

Thu, 29/10/2020 Get a Business free COVID contact tracking tools

We are seeing now signs like this that are springing up at the entrance of a business and/or the front counter. 

In parts of Australia now, retailers have to record some of the people that come into their shop. For example, in NSW, if a person came into their shop and spent an hour there, they have to note their contact details.

Here are some potential issues that you need to consider

Fri, 30/10/2020 How to clean your shop's keyboard


As it is, the keyboard at the register in a POS system in a shop is generally dirty. It is likely to be one of the dirtiest spots in your shop as it is shared with many people, so we recommend cleaning.  Now with COVID,  this is much more critical. Although I have not seen any figures for COVID, as a keyboard is known as an excellent environment for germs to spread, so I am sure will COVID.

Sat, 31/10/2020 We have to keep moving forward!


We can’t predict what the future will hold. Technology, the economy, etc. are all moving.  However hard it is to go forward, there is no going back. There is no normal.


We must adapt.