January 2020

Mon Tue Wed Thu Fri Sat Sun
Thu, 02/01/2020 Touch screens today

In shops today these sort of screens are now very popular with our clients partly because prices have dropped.

Thu, 02/01/2020 Bushfires 2020


A lot of our community is experiencing catastrophic bush fires. It is huge, currently, it has burnt more land than all of Norway.

All our clients if you are affected and need our help, we are putting your call in as a top priority. 

Fri, 03/01/2020 Items no longer on sale

It is estimated that about 20% of all retail loses come from faulty and bad data entry. Here is one of the biggest item. Items that are no longer on sale but still marked as being on sale. If you visit the bargain hunters sites online, you will notice this is frequently what they are reporting. This sale is over but if you go here, you will find that these item although marked at $X will show on the till this 50 to 80% reduction.

Fri, 03/01/2020 Bushfires 2020 continued


Mon, 06/01/2020 Keep in touch with mobile and email Want to know what is happening?
Tue, 07/01/2020 Gross Margin Return on investment

This is said to be the most important KPI in stock control.

What it measures is how much did you actually make on an item? It is a difficult question to know by gut feel particularly when you have thousands of items that you handle. 


This is what the chart looks like in theory.


Wed, 08/01/2020 Next week Wiindows 7 support ends

Windows 7 end of life popup

Next week, on 14/January/20 Windows 7 users will start getting pop up reminders from Microsoft like the above that this version of Windows is no longer supported and that its life is up

Thu, 09/01/2020 Latest EFTPOS Tyro offer

Quite a few people have taken on the following offer which is ending soon so if you want to know more, you need to move quickly.

For tyro EFTPOS, however, there was a slight amendment on the offer which I doubt will affect anyone here but here is the latest offer.

PosBrowser integrates seamlessly with Tyro EFTPOS. Experience the integrated difference for your in-store payments today.

Thu, 09/01/2020 eCommerce site breakeven point

We all want to get the most out of our business.  

So a proposal was given to me by one of my clients about they making an eCommerce website and that they wanted to do it on the cheap, what they wanted are they looking at to make it work. It is a really hard question to answer as you do not know where to start so I decided to look at a commonly used one Shopify.

Fri, 10/01/2020 Evaluating a stock item

What happens is that when you go to your point of sale software and check your selling report to see how things are selling. You will find items that are selling well but are making little profit. The question often raised here, is even accepting that the item is not making much, is it drawing people into your shop who buy other products?

Well, we can help you somewhat. The reason I say somewhat will be explained here.  

Go to Register reports.


Mon, 13/01/2020 Bushfires and cloud backup


When I talked to one of my clients who was close to the fires, what did help a little was that their data was in the cloud. Years ago, we often saw in such emergencies merchant would stay in the shop and do a backup before running.  Nowadays although doing the onsite backup is a good idea, the urgency was not there. 

With us, unlike many other Point of Sale providers, cloud backup is free!  

Tue, 14/01/2020 Digital signage advertising and Old computers

With Windows 7 going, the question many are asking now is what they can do with their old computers?  

What do you do with them and no-one wants them!

What we used to use them a lot was as backup data storage units. Now almost all these and have been replaced by cloud backups which work better and cheaper — my costing of what in a point-of-sale environment, computer costs see here.

Wed, 15/01/2020 More data = more accuracy

We are the only point of sale system. I know that has data mining so our users are lucky that can drive through their tons of data unaided for free. 

With margins so low now in retail, you need every help you can get to gain those few extra percentage points that make or break a business. 

Today business is about data and analysing.

Wed, 15/01/2020 Windows 7 support ends today

Microsoft has ended support for Windows 7 today. It is our strong recommendation and just about everyone in the I.T. industry that you now plan to move to Windows 10. In particular, we strongly advise that you do not use a Windows 7 computer for internet banking, email, surfing the net and processing EFTPOS transactions. 

Thu, 16/01/2020 Your sales should have a theme

It is an excellent marketing idea to create a sale on a specific theme. Doing so will make it easier for people to relate and grasp your promotion.

There are many, and they are all the time. Piggyback on holidays such as Mother’s Day, Father's Day, ANZAC day, etc as themes.

You should also consider piggybacking on *unofficial* holidays.

For example, I am a huge coffee drinker, so an advertisement like this, in a shop that sells coffee is something that I can relate too.

Fri, 17/01/2020 Perfectionism

Perfectionism is defined by the dictionary as "refusal to accept any standard short of perfection."

It is considered as being a psychological condition as perfection, an impossibility in reality. What tends to happen is because nothing is perfect, people do nothing, procrastinate and get depressed as nothing is done. As such it becomes a fast track to unhappiness and often leads to depression.


Fri, 17/01/2020 "Better mac" when big organisations and small business collide


I have seen this happen a few times when a big organisation and a small business collide. When the big organisation is the government, they sometimes talk a bit nicer (although not always sometimes they are incredibly rough). If you have not followed the story about "Better mac" what happened is a small burger shop "Burger head." released a burger that they called "Better mac."

Mon, 20/01/2020 Cash register look

This is our cash register. If you look at the screen, not the girl, it is from a publicity shot that we did what you will see is buttons all over the screen. Also, every one of them is user-definable. What this means is that you can change them, or move them to match exactly what you want it to look like.


Mon, 20/01/2020 See VAAKEYE the lastest shoplifting technology

The problem is monitoring the security camera in s

Tue, 21/01/2020 Find your actual margins

Often a supplier will tell you the gross margin on their products. Do not believe it? Do you think you should check?

After all, this is a key indicator  in your shop

Wed, 22/01/2020 Social media today

I have clients now that are on social media all day. Today any retail business that wants to reach a broader target audience and attract new customers needs to go on social media, particularly if it is not in a centre. A centre will drag people in for you.

That is why often you will see cashiers in small businesses on Facebook on the front counter typing away, answering customer enquires.

Thu, 23/01/2020 Air quality



It looks like now the worst of the bushfires are over. Although most of us were not directly affected by the actual fire, the smoke was everywhere. Although we have all experienced plenty of bushfires, I have never know the smoke to be so bad as this one. We did here what most people did, double-checked that the air conditioners were on at work. 

Fri, 24/01/2020 How to create a register shortcut key

Say you have a spare spot (See the orange button above) and you want to set up a register shortcut key for a department so you can press a button to quickly process a department sale. It is even faster with touch but that is another point.

Well, it is easy and quick to do.  

1.       From the Main Menu, go to Cash Register and then Register Setup.

Sat, 25/01/2020 Happy Chinese New Year

First of all, a very happy Chinese New Year to all our Chinese readers, we hope for your good health, good luck and much happiness throughout the coming year.

Sun, 26/01/2020 Australia day 2020

As an Australian, it is lovely to celebrate Australia Day because it reminds how blessed we are to be in such a wonderful country.

For those that need support, rest assured that our support lines are all open today.


Mon, 27/01/2020 Culling items
Reducing the variety of items on a shelf is a common way for retailers to a large number of items, that do not sell, that confuse shoppers, complicate the stocking of shelves and eliminate unprofitable items.  The technical term for it is assortment reduction, and most retailers have been doing it for years, for example, figures show in the packaged food and grocery lines peaked in 2014.
This is an easy way to cull items that do not sell in your shop.
Tue, 28/01/2020 Bill payments today

Today Bill payments are a big market in Australia, Australia Post states in their 2019 annual report that they processed more than 75 million banking and Post Billpay transactions last year. While that does not give us the numbers on how much of that is Post Billpay specifically, it does indicate that there are a lot of people using it.

Wed, 29/01/2020 Two tips for scheduling using SMS

Today the best way of communicating with people if what you want instant communication is SMS. It tends to be read immediately. Often I find it takes up less time than a phone call. I saw a survey that showed that SMS tended to be read 98% of the time and almost all within seconds of being sent, in comparison emails gets about 22% reads and often not for days.

This in retail makes it invaluable for rostering. 

Wed, 29/01/2020 Tap and Go and the refusal by retailers to use Least Cost Routing

I thought this article here on a study from what the major retailer groups in Australia view on 'tap and go'  and the refusal of many retailers to use Least Cost Routing on debt is worth a read. What I find fustrating is that our clients have had this option "Least Cost Routing" for many years and many do not use it. 

Thu, 30/01/2020 Disable End of Support Notifications in Windows 7

A few of our clients have some old Windows 7 and other older versions of Windows and have no plans to upgrade them. What is happening is that Microsoft is starting to send them advertising messages that they are out of support. These will not stop, in one form or another, I expect that every one of these older computers to keep sending you this message.

Fri, 31/01/2020 Integrate accounting

One point that can in retail save you time is automation that saves you time.

Consider that you save a lot of time of manual bookkeeping every year by integrating your POS system into your accounting system.




Fri, 31/01/2020 Alipay now on Tyro

We are having a bit of a laugh here about people encouraging Chinese tourists in the shop with all this coronavirus now.

The experts, by the way, are disputing whether the masks will work and if so by how much. One point I noticed was whatever the medical people are saying they are all wearing these masks in China.