August 2019

Mon Tue Wed Thu Fri Sat Sun
Thu, 01/08/2019 World Wide Web today

It's World Wide Web Day or #WideWebDay for computer people.

It's staggering when you think that its 30 years since they came up with it. Remember the dodgy telephone connections we used to use?

Thu, 01/08/2019 Epay cutoff

Many of you yesterday were cut off e-pay. Many of these people got a shock when it happened. I was surprised as we received no official warning either even though we have heaps of clients on this platform. 

This could surely have been handled better by e-pay!

Fri, 02/08/2019 Colour monitor

If you want to improve the look of your front counter, then this idea is sometimes done and it is quick.

Replace when its time the old computer screen like this one.

Old monitor for the tip


and put in a coloured monitor like this.


Sat, 03/08/2019 Future of resturants

This report from the US is fascinating. 

In 2015, Americans spent more money at restaurants than at the grocery shop. Forty percent of all new leases in Manhattan this year, more than clothing stores, banks, and health clubs combined, according to data from the real-estate company Cushman & Wakefield are moving into restaurants.

Mon, 05/08/2019 Retail benchmarks for shops with point of sale systems

We are working on a new type of debit cards that are coming to Australia. While doing so, we came across some benchmark figures for retailers with point of sale software, which I am sure you will find interesting. These retailers were SMB with 1 to 10 shops.

Tue, 06/08/2019 Map your shoplifting.

Drawing a map of where your shoplifting is happening in your shop can be very useful. To do this, you need to have done a stocktake in your point of sale software.

Now what we want to do is draw up your shop on a big piece of paper or white cardboard. I suggest using a pencil as you do sometimes need to correct it. To get the figures either use a tape measure or pace it out.

Now, this might be what the planogram for your shop looks like.


Wed, 07/08/2019 Signage when its a problem

A person owns a chicken shop. When he comes to work on Friday morning, he finds this big sign from KFC plastered on the side of his store. Pointing to a KFC store 800 metres up the road. 

He thought this went too far, as clearly from the reaction of people on twitter here so did most people.

Thu, 08/08/2019 Touch screens some current problems

Our POS system is built for touch, and recently touch screens have taken off. I think the reason is a  combination of the new lower prices which make it almost the same price as a regular monitor, that windows 8 and 10 are built for touch, the fact that most people, particularly the young, are used to touch and the faster processing that is driving this.

Fri, 09/08/2019 My latest qualifications

One point that I am really proud of, is that today anyone can sell you a computer, a website and software but with my company, you get people that know what they are talking about. 

Now each one of these was a solid week of work here.


Mon, 12/08/2019 How to start cross-selling

As a benchmark, the average basket size in an SMB retail business in Australia is about 2.54. If yours is below that, you need to look at cross-selling.

In any case, even if you are over that figure, I would say that proper cross-selling techniques will increase revenue for your shop.

Tue, 13/08/2019 Buy now pay later vs credit cards

Right now if you go into any shopping centre, you will see almost everyone is offering a buy now pay later(BNPL) option. There is little choice for many shops as Australians are dumping credit cards and going for them. Already more than a million Australians have stopped using credit cards and are using these services.

Wed, 14/08/2019 AI for selling more

I was invited today to go to the AI FOR BUSINESS SUMMIT  

We have been into AI for many years.

A while ago, I worked out that almost half the out of stock problem in a typical client of ours can be avoided by the use of our AI ordering system in your POS Software.

Thu, 15/08/2019 Problems with Afterpay Touch Group

Many of you are having problems now processing Afterpay Touch software.

We are aware of the problem.

We are talking to them.

They and us are treating it as a priority.

We have been told that this afternoon there should be a solution.  

Thu, 15/08/2019 Tattslotto app

the lotto

We have been talking for a while with Tabcorp about our concerns with their app and a POS system.  In particular that we feel the Lotto app needs to differentiate between lotto card paid tickets and non-lotto paid tickets. The only way to do this is, we think is to have a different product id in the barcode for the item. 

Fri, 16/08/2019 Notifying us of a change in business ownership

A person rings us and asks for support. We do not know him although we know the shop. He then asks us for information on how to get a customer listing. Okay, do you see the problem we have?

Here are several more reasons

- We have a policy of free training for new owners, not letting us know means the new owners miss out of a service they could use. 

Mon, 19/08/2019 Afterpay Touch network support update

If you are using the Afterpay/Touch system for your Telco products and are having some problems with it, please contact Afterpay/touch now as they have a fix.

For those that want to know what happened exactly, the problem was Microsoft. Please click here for details.



Mon, 19/08/2019 Integrating video surveillance and the POS system

The best and most important area in the shop to install security cameras is at the point of sale as that is where the cash is located, so that is where most fraud takes place.

Integrating your video surveillance with the POS system makes a lot of sense. This example shows a skimmer being installed by some shop thieves. Your staff may not be involved in the fraud at the point of sale. This fraud took three (3) seconds. Nothing would show here on the computer if the cameras had never been installed on the tills, it would never have been found.

Mon, 19/08/2019 Afterpaytouch patch error update

They have released information on how to fix the problems caused by this month’s Microsoft security update.

I recommend that if you do this that you make sure the person doing it is very knowledgable on all computers that run the afterpaytouch software. It is much better to do these things on site. It has to be done on all machines running their software.  

Tue, 20/08/2019 Wi-Fi vs. Cable which is better

You have a computer in the back or in an awkward position in the shop that you want to connect to your POS system. You have two choices now Wi-Fi or cable. 

As for Wifi today it is fantastic particularly if you have it meshed. Plus you do not need to pay for cable installation, which can be a bit if you need an electrician and/or a shopfitter to do it.

That being said, the cable can give Wi-FI a run for its money as it is faster and has fewer problems.

Wed, 21/08/2019 Computer and body posture

The ergonomic problems with POS computer systems are not where people are serving. These people are only for a computer for a short time, and they move around a lot but in the back-office when people can be for extended times just be staring at a computer. Now, as far as I know, there are no specific requirements for ergonomics and computers but as an employer, you do have a duty to provide a safe and healthy place of work plus of course people are more productive if they are comfortable.

Thu, 22/08/2019 Market researching products to sell

Your POS System can tell you what has sold well in a department and it will tell you what has sold well with another product. This is all good stuff for upselling. The problem is that you are looking at is what was in your store, which is only a tiny subset of the products available plus it is only telling you what *WAS*. What you need to know is what is *NOW* and what will *BE*!

Here is a tip to help you to do this which you can do.

Thu, 22/08/2019 AfterpayTouch

They have released fresh information on how to fix the problems caused by this month’s Microsoft security update.

Fri, 23/08/2019 Staff Security levels

The mere presence of you having a correct security procedures system often deters theft. If a staff member sees cameras, if they see proper procedures in the POS software, then there is less likely to be trouble. It is essential that you do take retail loss prevention seriously.

Mon, 26/08/2019 Franchise expo yesterday

Franchise expo Melbourne 2017

I go every year to the franchise expo

I find it useful as I meet people, get ideas and see what is out there. This year I saw it was bigger than ever. Looking around, you always see something that seems interesting; you also often get a good idea of where the market thinks it is going. 

Tue, 27/08/2019 Loyalty programs

The overwhelming majority of our clients would have some point of sale loyalty program in place in their shops. 

As a rule loyalty scheme, to do it properly should cost about 1% of sales. So if your shop is doing $500,000 a year, your budget for a loyalty program is about $5,000.

Years ago Garth Brennan from our company wrote an article here about it, that was published by National Newsagency magazine.

Wed, 28/08/2019 Microsoft to fix current update problems


The latest Microsoft update has been a nightmare. I estimate that over a thousand of our client's point of sale computers were affected.

Now finally, we have been advised that Microsoft Support are able to assist you if you have any problems with the update.

Microsoft can be contacted on 13 20 58

Wed, 28/08/2019 Compare yourself

One successful and popular method of improving a business is called kaizen. It originated in Japan, and the word translates to mean change (kai) for good (zen). It works by using an approach of continuous, incremental improvement. 

The idea of kaizen is that you work on making small improvements. Every day you fine-tune your processes and practice. What you are working for is continuous improvement and that over time, all of these incremental changes will add up, and make a significant positive impact on your business.


Thu, 29/08/2019 EFTPOS/Credit reliability

If EFTPOS unit goes down, a typical effect today is that a merchant loses about half their business and  I guarantee that this figure will go up. We have some merchants serious thinking of giving up cash altogether in which case it will be 100%.

A short time ago almost every EFTPOS unit went down with a problem from Telstra. Yesterday CBA had a problem. Today our helpdesk had people ringing up about issues with ANZ. If I made a bet that someone will contact us tomorrow about an EFTPOS unit problem, I would win as TPG is currently having internet issues.